Terrana Law agreed to handle the closing for my Lake Winola property purchase, but the process was poorly managed from start to finish. Although they acknowledged that I was unhappy, I never felt they took real ownership of the issues that arose.
At the beginning of the process, I contacted Maureen, provided all my information, and left a message asking her to call if anything was needed or if any questions came up. I never received a return call. Because no concerns were communicated to me, I had every reason to believe the closing was moving forward as expected. As a result, I began preparing for the move by packing, shopping for furniture, and arranging painters and cleaners.
The situation changed abruptly during the final days before my contract expired. Nancy from Terrana Law became involved, although I was never told why or when that change occurred. Over the last four days, the closing began to unravel due to a series of shifting issues, including:
* Difficulty obtaining the necessary figures from the sewer authority
* Delays involving the settlement sheet that still had not been completed
* A last-minute requirement for IRS sign-off
* Notice, just one day before closing, that an appraisal was needed
My concerns were not taken seriously, and the lack of professionalism and client care made an already stressful process far more difficult than it should have been. In the end, I lost the opportunity to purchase my dream lake house. Based on my experience, I would encourage others to consider working with a company that values clear communication, accountability, and stronger client support throughout the closing process. read more
