The hotel is so pretty, rooms are great! Bathrooms are large! Hotel staff is excellent! We were…read morethere for a wedding and the whole floor was like a large family/friend reunion!. The stay at La Banque Hotel helped make lasting memories!

Wonderful venue. Accommodating staff. Wonderful LOOKING food, but there was a major miss on the…read morecolossal shrimp--inedible! Attentive bacon service!

Staff were generally friendly and helpful within their ability to deal with issues. The room was…read moreclean, but needs some maintenance. One of our party thought it smelled like cigarettes; I could not detect that but I was also dealing with some kind of seasonal allergy. Some areas in the bathroom appear to need a redo or reseal. One of the queen beds kind of sunk in the middle, but we did not see why until we were leaving and looking underneath to make sure we hadn't dropped anything, it had some broken slats. The free breakfast bar is a step up from some places with a decent selection of pastries, toast, cereal, the make your own waffles thing, plus some kind of breakfast meat, mini omelets, fried potatoes and grits. For someone like me who drags in the morning, it's a great thing. However, one of our group needs a gluten free diet. There were some things she could eat, but a staff person believed the waffle batter was gluten free when it almost certainly wasn't. The coffee in the lobby is good and includes dark roast , light roast, and decaf options The location is quiet enough and the free parking is nice. Most important for us is that it's close to Credit Union 1 Amphitheater. I even saw some people making the journey on foot! At 2 plus miles, it's doable but maybe not great for us older folks! Anyhow, it's a very short easy trip by car or by rideshare.

Staff is rude and property management is a liar. i'd rather…read morepay thousands of dollars than stay here.

Aura Hotel was definitely a vibe. To book a suite, you need to be a member--which is only $40…read moreannually. The main lobby has everything you might need to spice up your stay (yes, even adult essentials if you forget yours). They offer 4-hour, 8-hour, and overnight stays. It gets pricier on weekends, and availability is limited--so book early. I had the room decorated for my birthday, and it was perfect. It came with champagne, chocolate-covered strawberries, a "Happy Birthday" balloon, and rose petals on the bed and floor--such a romantic and thoughtful setup. There's only so much I can share (and post!) about the room and jacuzzi, but just know: a time was had. Definitely a birthday to remember. The rainfall shower and bench added the perfect touch of luxury. If you're looking for a private, elevated experience--Aura won't disappoint.

@Frank, thanks for your response to my latest review and since you felt the need to respond YOU…read moreshould note as well that my husband has ALWAYS been a member for years! If your "public record search" of him years ago was so bad then where was the concern for your guest safety then?? How was he able to have a membership before?? Where was your seriousness of specific crimes then?? No need, I'll answer that for you....there was NO record search or care of any "crimes" before and obviously there was nothing too concerning to keep him from being a paying guest so don't come on here acting as such! In my opinion your establishment is NOW judging those with a past (even if their life has changed) for whatever bad guest you've recently experienced. So keep your wishes of me finding a better place because I stand on my review of your establishment and the fact that I (and hopefully many others) will definitely give my money to a place that doesn't judge the present you from your past.

The stay was tolerable overall, but nothing especially memorable. The complimentary breakfast was…read moredecent enough to get the day started, and the coffee bar was a nice convenience. Service and accommodations were acceptable for a short stay, though there is room for improvement in the overall experience.

it's ok for the price. the customer service daytime is nice, night time i was greeted by the desk…read moreattendant right outside the door smoking a cigarette. this happened 6 times during my 2 night stay. water pressure on sink and shower is low and the water only gets lukewarm. breakfast wasn't many options or seasoned. only one tv channel was available. there were kid toys under my bed, very reachable.(i don't have children and traveled alone).which tells me they didn't t do a thorough cleaning been guests.

I wish I had found this place years ago! Nice accommodations and fabulous staff. And of course,…read morethe chocolate chip cookies served warm. I found this gem when looking for a hotel that would allow me to leave my care on the premises until I return. They have a stay and park program that I love. I stay the first night, catch the airport shuttle the next morning, and leave my car. No more paying to park a couple miles away and waiting on the shuttle bus to get there to pick us off or drop us off. When you return from your trip, you catch the free Doubletree hotel shuttle back to your car, get in your car, and leave. No need to check back in with the front desk. The shuttles to and from the airport are complimentary. Just give your driver a nice tip.

The DoubleTree by Hilton in Alsip Illinois is a hard place to review. There are some good things…read moreto note but these positive attributes are outweighed by the negatives. Let me start with the good stuff. The rooms were quite nice. To be honest, this is NOT a 4 star hotel, so do not expect a Ritz Carlton. But the furniture and the furnishings were quite nice and new. The towels were thick and heavy. The toiletries were very nice and plentiful. Likewise, the lobby is nicely done and big enough to handle lots of people at one time. We stayed at the hotel because of a big event/meal and, I have to say the event and food there were really good. The ballroom was nicely appointed and the food was very tasty (a hard thing to do when you're feeding about 300 people). But the hotel event staff ran a tight ship and I noticed a fair number of people going back through the buffet line for seconds. That is a good sign. Okay now to the bad stuff. The front desk staff were not very friendly or helpful. They looked at you, if they did at all, like you were bothering them. Housekeeping was sub-par; slow and they did not really clean anything. The bar and the dining room were also not good. The food in the bar and the breakfast in the dining room were not worth going back for at all, ever! One final thing to note is that the hotel is isolated in an area that is not so nice. Surrounding businesses are not interesting, there are no good restaurants and there is no place to shop if that is your thing. The hotel itself might be worth a 4 star rating here but the negative aspects drag it down to a 3 star review. Do I recommend this hotel? No.

The staff was pleasant, but the room left much to be desired, especially at upwards of $200 per…read morenight! The nozzles in the shower head were dirty and clogged, with only about 2/3 of the water coming out. Plus, streams were shooting off to the side, which sprayed outside of the shower even with the curtain pulled. There are sizable cracks along the shower stall and all along the walls throughout the entire room, and the ceiling looks a mess, too. A portion in the center of the room looks like it is about to collapse from water damage above. Panels from the blinds are missing. The carpeting is visibly stained and gross. The smell of people smoking weed throughout the entire 4th floor was enough to stink up my own room as if I were Grateful Dead show. And I woke up to rainwater pooling on the windowsill next to the bed. The $200-per-night cost is for the illusion of elegance, but the in-person ambiance has all the aesthetics of a Motel 6 experience.

Well, I can finally bring myself to write this review. Georgio's was the perfect setting for the…read morecelebration of life brunch. The staff was very welcoming before and during the celebration. The food was really tasty. Parking was easily accessible.

I spent 3 days at this hotel and I can honestly say it was one of the best places I've ever been…read more The room & front areas were very clean, staff was extremely friendly, & no noise from other guests. Brandon (front desk), Megan (bartender), & Tom (cook) were wonderful! I actually looked forward to having a drink and talking about my day with them. I always saw someone cleaning the floors to ensure that the hotel was top notch. Everyone was extremely helpful! I hight recommend this hotel if you're in the Tinley Park IL area. You might make some new friends.

Ac doesn't work correctly. Mold in the showers. Parking is charged even if you don't have a…read morevehicle.

We stayed at the Fairfield Inn the night before a graduation party in the area as we live pretty…read morefar away. Check in was easy and pleasant and the hotel is on the smaller side, but clean. Our room was nice; when I booked the room, only doubles were available... we didn't mind. The beds were comfortable and we slept well. The hotel could use a little make-over, a little update, maybe. Breakfast was your average Fairfield spread with coffee, eggs, sausage, yogurt, breads and I think there is a waffle maker but don't quote me on that because I don't eat waffles. If we ever find ourselves in the Tinley Park area, we will definitely stay here again.

This does not live up to the standard we expect from Fairfield Inn. We were trying to find a…read moresomewhat central location to be able to go do some sight seeing in Indiana as well as into the city for a few days and thought this would be a good option. Everything was just tired. The doors were swollen at the bottom from soaking up water, and there was a lot of visible rust around fixtures. I get it, this is a location where it snows in the winter and they're going to have to deal with a lot of maintenance, but it seems like they've put it off for years. The main problem was that the common areas including the hallway outside our room always smelled like weed. I guess too many people are using this for their weed tourism into Indiana and Michigan. Not a family friendly spot and I wouldn't stay here again.

This hotel was a great option for my quick stay. You can tell it's on the newer side. My room was…read moreclean and had everything I needed. There was a slight smell but since everything was so clean, I'm pretty sure it was just a cleaner smell that I wasn't a fan of. The breakfast each morning had lots of options. My favorite things - the 24-hour coffee and tea station in the lobby and the little screen in the elevator showing the weather and news. It's the little things.

Harbingers of Inconvenience! I'll preface this dissertation…read moreof complaints by saying I am very familiar with the Hilton brand and its standards. What I experienced at this property was a spectacularly subpar disservice. I stayed here 36 nights; plenty of opportunity to experience virtually every way in which a hotel can make a long-term guest's stay unnecessarily agonizing. HOUSEKEEPING I requested housekeeping service ONCE during my entire stay. Instead of actually servicing the room, Paula from housekeeping simply brought me towels & sheets. On other occasions, when I asked for dirty towels to be picked up or linen to be changed, Paula brought me a large trash bag instead (for me to do it myself). I was also refused more than three towels at a time, despite staying over a month. I was told this 3 towel max was apparently a mandate from "Leslie." I was apparently expected to repeatedly inconvenience myself by coming downstairs every other day just to obtain clean towels. The rooms themselves were also cleaned poorly. There was dirt, hair, and random crumbs throughout the rooms. Before bringing my belongings into the rooms, I spent more than an hour deep-cleaning them myself. CHECKOUT & THE $60 SURPRISE I had been granted a 1400 late checkout. Unfortunately, Chicago traffic delayed me, and I ended up leaving @ an hour after that time. I was charged $60 for the late departure, but nobody informed me that I would be charged. Instead, I discovered the charge only after reviewing my bill. I also found it quite intimidating and coercive to have multiple housekeeping employees, including Paula, standing outside my room staring & waiting while I loaded my belongings onto a luggage cart. KEYS & DIGITAL ACCESS My room key and digital key stopped working repeatedly throughout my stay. I had to return to the front desk multiple times to have the key reactivated. The digital key on my phone never worked again after one of these incidents. WIFI After I switched rooms, the Wi-Fi stopped recognizing my credentials. I was eventually given a promotional access code, but the connection would disconnect every 24 hours. For someone staying 36 nights and working from the hotel, having to repeatedly reconnect to Wi-Fi in the middle of work was extremely disruptive. ROOM CHANGE & MAINTENANCE My first room had a bathtub that repeatedly filled with water because it would not drain properly. Maintenance initially brought up a toilet plunger to address the bathtub drainage problem. We declined that solution and explained that the issue needed an actual repair. I eventually requested a room with a shower only. While preparing to switch rooms, I noticed a significant amount of hair and dirt in the toilet. Given that the room had been left with a Do Not Disturb sign on the door, I was left wondering why someone had entered the room while I was away. When I was preparing to switch rooms, the front desk employee initially told me to retrieve all of my belongings from the old room before she would give me the key to the new room. I explained that I had a substantial amount of luggage and belongings, and that I also needed to inspect and clean the new room before moving everything into it. She eventually, albeit begrudgingly, provided the key. THE EXTRA REFRIGERATOR When I arrived I asked if an additional refrigerator was available bc I needed additional space to store medication/food/water. Mini-fridges are too small for my needs, and due to the tornadoes and flooding in the area, other hotels were sold out. I was told that no additional refrigerator was available that first night, which was completely understandable. I asked whether someone could make a note in my file and let me know if one became available. Never heard back. Yes, I specifically explained that the request involved a medical need. THE MICROWAVE When I moved rooms, the new room did not have a microwave. I asked several times over several days for a microwave. Nothing happened. It wasn't until a different employee saw me asking about it yet again, that someone actually took ownership of the problem. She said, "She still doesn't have her microwave?" SHE made it happen. She was also the employee who walked with me to my room on my final day and opened the door for me. Unfortunately, she did not have a name tag, so I don't know her name. But she was proactive, pleasant, and actually solved the problem. FRONT DESK SERVICE The attitudes from nearly every female employee at the front desk were consistently curt, surly, and dismissive, with an unmistakable air of disdain. I also encountered employees who smelled strongly of marijuana while working. I asked for the GM's contact information. I was given a card w/ a QR code which led me to a Google review. Exceptionally inhospitable.