There's a lot to like about this hotel: excellent location, comfortable rooms, high speed internet…read more My only complaint would be with the inconsistency of service; two women who worked the desk were great. Others, though, were intimidating because when you walk into the hotel they just stare at you stone-faced and don't greet you or anything. When I checked out and asked for a taxi to be called the woman behind the reception desk actually stepped back as if I had a plague (and I was speaking in Spanish so it couldn't be a communication problem). The guy who was there had to come from behind her to help me.

A nice hotel with a snug, clean and slightly worn room. Internet service is terrific and they offer…read moreguests ipads and bicycles. The bathroom door in our room was awkward and rubbed the floor when we opened it and the shower was difficult to operate (seemed broken). Service was friendly and helpful while we were there.

It's around €30 to get in. For me art is like faith - if one has faith - it's deeply personal and…read moreprivate and that's how it will remain. I prefer paintings to sculpture and I'm not a fan of animals chainsawed in pieces, bathed in formaldehyde, and put on display. Nor un-made beds lauded as such. I have seen art that has just stopped me in my tracks and for years I enjoyed visiting museums but as my already poor sight diminishes it's not as rewarding as it once was. What was annoying around this museum were the beggars - mobile phones and cigarettes in hand - and they are aplenty around the centre of Bilbao too. One young guy had it well sussed as when people said they only had credit cards and phones to pay he escorted victims into local cafes for food and coffee. He even helpfully knew the locations of bank cash machines. Oh I had a friend who went insane progressively and is now dead but as he sunk into insanity he became more and more convinced that formaldehyde (pH3, -92c melting point and -19c boiling point) was responsible for all human disaster including wars, cancers and he set about writing to politicians, Royalty and the media to alert them to this world-ending threat. I only remembered this triggered by the formaldehyde animals.

The museum is designed by Frank Gehry. Even if you don't go inside, the building itself is a work…read moreof art. There sculptures outside the museum are also worth a visit, including "Puppy" by Jeff Koons and "Maman" by Louise Bourgeois. We caught "F.O.G." by Fujiko Nakaya, which is active every hour on the hour- hours are dependent on the month. "Red Arches" by Daniel Burenbhas has a lighting show and "Fire Fountain" by Yves Klein are both active in the evening. The museum consists of contemporary and modern art. I'm not a big museum person, but there were things that I enjoyed. I was pleasantly surprised to see one of Yayoi Kusama's infinity mirrored rooms- "A Wish for Human Happiness Calling from Beyond the Universe". I wished they let you in the room longer when there wasn't much of a line. "The Matter of Time" by Richard Sierra on the ground floor was also fun to walk around/through. The second floor was mostly closed, so we didn't get the full experience. Overall, the museum is a must if you're in Bilbao.

I've noticed that the Basque country seems to have outstanding venues built for their community…read morecenters. San Sebastian has the Kursaal and Bilbao has the Euskalduna Jauredia. Primarily a conference center and concert hall, it also houses restaurants, and various performing arts. Near the old Euskaldana shipyard, it's an ever evolving structure (a la Sagrada Familia in Barcelona). Being next to the water it provides great views of Bilbao and it's pushing of modernity.

I'm trying to find negatives about this hotel! None, that I can see! OK, hubby said the pillow is…read moretoo hard! (You can't please everyone, I used both, and I'm comfortable)! Other positives: Overlooking the park. Go there at night! Shades go up & down, remotely. One square (we have 9) window can be opened for fresh air, and it rained, and we're still dry! I love that window! Comfortable enough, beautiful enough, very nicely decorated, designed, quiet, efficient, friendly.

Very nice and comfortable hotel, a short walk from the Guggenheim. Staff were efficient and…read morefriendly; room was very comfortable and quiet. Only negative was some shower mold that had been ignored for too long; otherwise, very good experience, and we'd return. Cheers! RS