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Termite & Pest Solution

1.0 (2 reviews)

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Terminix

Terminix

(32 reviews)

Once you call Terminix for an inspection they will give you 3 to 4 hours window to come to your…read moreplace. Guess what?...They'll never show up! You call them again, they will apologize, and you will get another appointment, and... you got it, no show-up, again! But, if then, you miss a payment, they will send you a CANCELATION letter, saying that if they don't get your payment you'll pay a cancelation fee! That happened to me when my credit card was stolen and my bank issued me a new card THE WORSE EXPERIENCE!!!

I went online and scheduled for a termite inspection for Monday,  October 16, 2023, between 8-10AM…read moreto my home. No one showed up.  I get a text at 4pm the same day from a person named ,Tim. (909)806-0038 "Hi , this is Tim Dennis with Terminix apologize for the late notification but the original gentleman that they put you on his schedule called in sick and they just added you to my schedule. I stopped by your home and no one answered the door if you would like to reschedule please text me back and let me know. When is it convenient for you?" Tim confirmed he can come the next day between 8-10AM. No one showed up.  No message from Tim at all.  I called Terminx and spoke with a lady on Thursday who scheduled me for Friday with Tim. I asked for someone else because Tim is unreliable. So she set me up with Thomas between 3-5pm. I requested to leave work early to be ready for Thomas and I get a text from Thomas at 11:30Am the day of my inspection appointment: "Good Afternoon , my name is tommy with Terminix. I will be your inspector. I would like to reschedule you for Monday" I let him know the following:  "Hello. It's ok. This is the 3rd rescheduled response I've gotten. The first 2 were from Tim.  Appreciate you reaching out.  Take care. " Thomas replies:"What time Monday is good for you? I'll put you as priority " Termix. Your people are full of it. Flat out liars.  Uncaring. Disregard for people's time.  Zero accountability.  No apology.  No explanation. No way in hell will I ever consider this establishment again nor ever recommend.  Take care

Orkin

Orkin

(37 reviews)

I am writing this review to warn others about this company. If I could give Orkin and this…read moreparticular branch zero stars I would. I recently arranged a pest inspection at my home with the Eaglerock branch as I observed multiple exit holes on my ceiling. The representative, Erik, performed the inspection. He agreed that the holes were not from termites, but likely from some other type of wood-destroying organism and that opening up the ceiling drywall is recommended to confirm the type of infestation. After three weeks, I repeatedly followed-up with him and his office requesting the inspection report. Today, I was told that no report would be generated or prepared because it was not a "full inspection." I was flabbergasted! I asked the representative what would be required for a full inspection and she just kept saying they will not provide a report. I asked her if, at the very least, the inspector could write a limited report describing what he observed during the inspection (e.g. multiple exit holes, but no termite activity) similar to what other pest companies who subsequently inspected my condominium unit submitted (both limited and full reports). She dismissively replied, "Well, you can just submit those reports to your HOA." I informed her that I believe her company was unprofessional, unethical, and lacked any customer service whatsoever. I also explained to her how much time I spent to make my home accessible to their inspector and to follow-up with them repeatedly, only to be told there would not be a report generated whatsoever. I completely understand the one-star reviews for this branch. They obviously do not care about serving or protecting their customers despite their state customer satisfaction guarantee.

This company doesn't even deserve one star! I contacted Orkin because we had rodents in our attic,…read morethey closed 5 entry points, but there was a handful of additional entry areas that were still not dealt with.The large rectangular air vents that are on the outside of the house. They wouldn't put the wire mesh on the inside. They stapled it on the outside of the house and when I asked, they said this is how we do it. Forget about the appearance of your home! We had 3 or 4 technicians come to the house to do the inspection, not one of them left the ladder to crawl into the attic to perform an adequate inspection. I had their service less than a month before I realized their service was unsatisfactory. When I canceled the service and requested my $465 refund they refused and said they provided the service on the contract. Stay away from this company!

Termite & Pest Solution - pest_control - Updated June 2026

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