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Termite & Pest Solution

1.0 (2 reviews)

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Professional Pest Management

Professional Pest Management

(169 reviews)

Roberto G was such a great help to me, he answered all of my pest control questions and even went…read moreabove and beyond to help me get my unit ready for treatment. He was very personable and nice as well which made the experience and service much more enjoyable!

I am a tenant at Citrine Hills in Ontario and had previously been serviced by another pest control…read morecompany. Unfortunately, that company was unreliable, often failing to show up, and I saw little to no results from their services. When I was informed that a new company, Professional Pest, was taking over, I decided to sign up but had minimal expectations based on past experiences. When the technician, Isaiah, arrived at my door, I admit I was skeptical. However, Isaiah quickly exceeded my expectations with his professionalism, knowledge, and patience. He took the time to thoroughly explain the process and answered all of my questions in a clear and detailed manner, even as I asked him multiple questions. After the first service, I noticed a significant improvement compared to previous treatments. Within less than a month, Isaiah had effectively eliminated all of my pest issues. What impressed me even more was that he took the initiative to check in afterward to ensure everything was progressing well. I am extremely satisfied with the service I received from Isaiah and Professional Pest, and I will definitely reach out to them when I purchase my own home in the future.

Terminix

Terminix

(33 reviews)

Once you call Terminix for an inspection they will give you 3 to 4 hours window to come to your…read moreplace. Guess what?...They'll never show up! You call them again, they will apologize, and you will get another appointment, and... you got it, no show-up, again! But, if then, you miss a payment, they will send you a CANCELATION letter, saying that if they don't get your payment you'll pay a cancelation fee! That happened to me when my credit card was stolen and my bank issued me a new card THE WORSE EXPERIENCE!!!

I went online and scheduled for a termite inspection for Monday,  October 16, 2023, between 8-10AM…read moreto my home. No one showed up.  I get a text at 4pm the same day from a person named ,Tim. (909)806-0038 "Hi , this is Tim Dennis with Terminix apologize for the late notification but the original gentleman that they put you on his schedule called in sick and they just added you to my schedule. I stopped by your home and no one answered the door if you would like to reschedule please text me back and let me know. When is it convenient for you?" Tim confirmed he can come the next day between 8-10AM. No one showed up.  No message from Tim at all.  I called Terminx and spoke with a lady on Thursday who scheduled me for Friday with Tim. I asked for someone else because Tim is unreliable. So she set me up with Thomas between 3-5pm. I requested to leave work early to be ready for Thomas and I get a text from Thomas at 11:30Am the day of my inspection appointment: "Good Afternoon , my name is tommy with Terminix. I will be your inspector. I would like to reschedule you for Monday" I let him know the following:  "Hello. It's ok. This is the 3rd rescheduled response I've gotten. The first 2 were from Tim.  Appreciate you reaching out.  Take care. " Thomas replies:"What time Monday is good for you? I'll put you as priority " Termix. Your people are full of it. Flat out liars.  Uncaring. Disregard for people's time.  Zero accountability.  No apology.  No explanation. No way in hell will I ever consider this establishment again nor ever recommend.  Take care

Orkin

Orkin

(37 reviews)

Eagle Rock

We've been with Orkin for years and we truly couldn't be any happier with our current service…read moretechnician, Art. He's the best! We live on four acres and we have lots of spiders, ants, scorpions, etc. Any time we need anything Art is there with a smile! If we need an extra service due to excessive ants or spiders, Art will come out at no extra cost. And, he's always SO NICE about it and does such a great job. For the first time ever, this year we haven't yet found one scorpion, that's great news for us, lol. We still get spiders and ants from time to time, but without Orkin we'd be infested. And whenever we have a flare up, we let Art know and he comes right over to take care of it. We've used other companies in the past, but we couldn't be happier with Art and Orkin. Orkin is lucky to have him!

I am writing this review to warn others about this company. If I could give Orkin and this…read moreparticular branch zero stars I would. I recently arranged a pest inspection at my home with the Eaglerock branch as I observed multiple exit holes on my ceiling. The representative, Erik, performed the inspection. He agreed that the holes were not from termites, but likely from some other type of wood-destroying organism and that opening up the ceiling drywall is recommended to confirm the type of infestation. After three weeks, I repeatedly followed-up with him and his office requesting the inspection report. Today, I was told that no report would be generated or prepared because it was not a "full inspection." I was flabbergasted! I asked the representative what would be required for a full inspection and she just kept saying they will not provide a report. I asked her if, at the very least, the inspector could write a limited report describing what he observed during the inspection (e.g. multiple exit holes, but no termite activity) similar to what other pest companies who subsequently inspected my condominium unit submitted (both limited and full reports). She dismissively replied, "Well, you can just submit those reports to your HOA." I informed her that I believe her company was unprofessional, unethical, and lacked any customer service whatsoever. I also explained to her how much time I spent to make my home accessible to their inspector and to follow-up with them repeatedly, only to be told there would not be a report generated whatsoever. I completely understand the one-star reviews for this branch. They obviously do not care about serving or protecting their customers despite their state customer satisfaction guarantee.

Termite & Pest Solution - pest_control - Updated May 2026

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