WARNING -- Read before you sign anything. I want to be fair: Chris and his crew were professional, honest, and did their best to fix a situation they didn't create. Chris G.is the reason I'm giving this one star instead of zero. The problem is Branch Manager Michael W.and Sales Rep Damien G. Damien came to my home when I was frightened and distressed about what he told me was a raccoon in my house. While I was panicking he FaceTimed Michael who -- without ever stepping foot in my home -- directed Damien to write up four separate charges totaling $3,835.98 without explaining a single one to me. I was told to "sign here" and here on an iPad. That's it. I later discovered I had been signed up for services I never agreed to including a $58/month recurring charge that was never mentioned. I only found out when a technician showed up to spray my yard and I said -- what are you doing here? Here's the kicker: when Chris and his team came out later they told me there was no evidence of a raccoon in my house. Only mice. The entire contract was built on a lie told to a frightened woman. What followed was months of chargeback battles, collections threats, and coordinated internal emails designed to silence my dispute. I have since filed complaints with the FTC, Kentucky AG, and West Virginia AG. Chris -- thank you for your professionalism and honesty. You are good at your job and you treated me with respect. Michael and Damien -- you picked on the wrong person. To anyone reading this -- do not sign anything on an iPad without reading every single charge first. Do not let anyone pressure you while you are scared. And know that you have rights. read more

Do not use this service I am currently in mess because of them. They came to my house and gave me a quote 6 months ago for termite treatment and I paid them a huge fee for the baits and poison with additional monthly fees for the remainder of tx. They placed baits which took only minutes to complete and then stated they would have to come back to lay poison. THEY HAVE NEVER RETURNED I have called multiple times only to speak with go between people I have been given appointments with no one showing or calling. These people are frauds do not use them!! read more

The techs are good. The rest of the company is not. Over a month ago we had an assessment done for continued exclusion work to fix stuff that failed or was missed initially last year. He took photos and sounded like he was sending a plan in to whoever is supposed be their scheduling or coordination team. Never got a response. Tried contacting through their trash portal. Left waiting for 4+ hours just to get disconnected sometimes or get some customer support person who wouldn't help. Eventually got to "account specialist" who said she'd get me on the schedule. Nothing. Went through all the chat and text trees again and was told my issue would get elevated. Finally got on the schedule. Day before I get a call from THE SAME GUY who already did the assessment a month ago. So, despite my saying I got an assessment done but nobody has done the exclusion work, they then scheduled the WRONG thing. Now back to square one. When I posted a review on Google, the "owner" robot pasted some email address to send the issue to. Big shocker, zero response there either. These folks are crooks. I'm canceling service. Gonna try Orkin or anybody else. read more

we were promised excellent exceptional service we paid in full over $2000 for our home to be exterminated for pest control and bedbugs yet we got them to come out 1 time on schedule the and that was the first appointmen. the second appointment was a no call no show so I called into speak to management and they came out and done half a job but they did spray so ok we let it slide. the third appointment was yet another no call no show and management made the excuse of being "under staffed" as an excuse to why no one has been out to the scheduled appointments. we are now seeking a refund for the services seeing how they did not give us the high quality extermination we was promised and that's not going very well either read more

Although the employees that have come to have visited my home have been nothing but courteous and professional I would not recommend this company. I only have them until July and I am dumping them. They promised to get rid of my pests and have failed to do so. In fact the last time they were here I mentioned what I had been seeing and they said Oh they have hatched !!! Should not be the case after months of treatments !!! I always heard Orkin gets rid of them while Terminix feeds them and am starting to believe it. I cannot wait till this agreement is over for it has caused me hardship even paying a company that does not get rid of the pests as they quoted that they would. Am taking this to FB so that everyone out there knows the difference between Orkin and Terminix !!! read more

Terminex has been awful since day one. When they came to spray I found out that the sales person lied to me about services so that I would sign on. Now they have sprayed 3 times and we are still having a terrible ant problem. I have called customer service multiple times because they say in their commercial that if you are not satisfied 100 guaranteed money back but they refuse to give me my money back which was hundreds. And a manager hung up on me! It has just been an awful experience. read more

I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done service & took pictures of someone else's house. I have not had a quarterly since Sept of 2020. It is the worst customer service, they could care less about their customers! They show up without an appt, but won't show up with one, after waiting all day & putting all our animals up for the day. Read the reviews, this company is going downhill fast! Buyer Beware!!!!! read more

I am very pleased with the service i received. Very professional. I have called a couple exterminators with out call backs ..the price is reasonable and he assured me several times my issue he would make sure will be gone. I am very pleased read more

I have had an exclusion contract with this company for a few years now. I have never been more disappointed in my life. Last year, the tech never did come back out to finish the job like he said he would. This year, it has taken me over two months to get my inspection and when the guy finally showed up, knowing what the problem is, he wasn't equipped to do the job that day. I am still waiting to hear back from this tech or his supervisor to see when the job when will be completed. I have already messaged the BBB about this company and the unprofessionalism that they show. I am not renewing my contract for many reasons. I would not recommend this company to even my worst enemy. read more

Terminx was suppose to come and remove raccoons from our house and humanely relocate them and fix the damage. Instead, they set traps and never checked them. One on our roof caught a opossum and it starved to death and rotted on our roof for 6 weeks. It stained our roof. It smelled so bad we had to move our two year old out of her room because you could smell the rotting animal in her room. I tried calling them repeatedly but they would never respond. FINALLY, after weeks of waiting the billing dept. called me about settling our bill. I told them I wasn't paying a cent because they inhumanely let a animal die and rot on our roof and didn't remove any of the raccoons and fix the damage. They sent me around for weeks saying they would work to resolve the issue. Got a call today saying that we still have to pay the $1700 bill for raccoon removal.... uhhh not gonna happen. I will be contacting the better business bureau and animal right organizations. This is ridiculous. Worst company we have ever worked with. read more

The gentleman who came to perform the services at our house was professional, friendly, knowledgeable and on time. It took care of the issues we were having and we are on a quarterly schedule to maintain. Would recommend. read more