My service tech was RonaldoThomas he was the best ever, he went over and beyond the call of duty he done such an amazing job very professional service was well done read more

Jonathan Hendrix is a professional Terminix employee. He is friendly, knowledgeable, respectful, and explains the service that he is performing. I would hire him if I had a business. A positive image for his company read more

I am very thankful for Marcus Barnes. He did an excellent job, maintaining my concerns. He was very pleasant and he knew exactly what was needed. He is a very knowledgeable worker and he showed a lot of care with much patience. Thank you Marcus and I hope you will always be the technician that is sent to my resident. Have a very blessed day! read more

Needed my submersible pump and de humidifier replaced after 8 yrs. of faithful service that was installed by Terminix. I had left Terminix due to problems with several technicians not performing thorough inspections and leaving spider webs and not inspecting the French drainage system installed by them. Well the service is till as bad as it was before, when we agent came to give us the bill for replacing our pump and de humidifier, he noticed that regular technician who perform our spraying the day before left two large spider webs over crawl space opening and rear bedroom exit door. He called to have technician return (same service history again) and reperform inspection and spraying. The next week they arranged for a specific date and time to install my pump and de humifier. They performed the service without ever knocking on door or notifying the at home owner of there presence or so me new parts installed or worn replcement parts. The customer is supposed to have faith that the service was actually performed. If I would have known, it was the same customer service experience I would have/should a different vendor. If the electrician had not called to make connection, I would have never known service had been performed. This company has not changed in 8yrs. and now I have to walk the technician around my property since poor service history continues and customer service remains poor. read more

i asked my service provider to come back and it's been 3 weeks..and he told me he would "try" to make it back during said week but also it was a process" but not only no results..no change..i feel like it's only gotten worse..terminix blows as far as i'm concerned..never have i left a fuckin comment..but this one kinda means something to me....terminix read more

Terminix - Pest Control Near Me - Fayetteville, North Carolina

This place is a far cry from what they used to be. Not only have they changed their chemicals to ones it seems you can buy in a store but they also appear to be so watered down they don't even really work. You have to call over and over for reservices for the same issues that never really get resolved. For this reason we have decided to switch our pest control services to another local company in the area that is known to treat effectively. read more

Jeff with Terminix is absolutely amazing. The company itself and management is a joke. We had them for over a year and our reason for leaving was because they weren't giving us every service in our package (setting mouse traps, fogging our trees, ect) that we were paying for. What they DON'T mention to you, when giving you a sales pitch, is that you don't receive every service in the package due to the seasons. In North Carolina it's ungodly hot until October and bugs are still out causing commotion. I requested each time for my trees to be fogged but it was always "I don't have the proper equipment" and would "reschedule for another time and someone would give me a call". Which, you guessed it, never actually happened. Thankfully my mom called, who was paying for the service, and she got partial money back for them not doing majority of the services. If you are going to offer packages to your customers, give ALL the info and not what they want to hear in order to get sales. read more

I'm going to start off by saying it may not have been this location. I was signed up from monthly service. The first tech I had showed up every month at the first of the month. They changed techs on me...the next one would show up & then not again for 6 - 7 weeks then come back in 3 weeks. Technically it was every month but having 7 weeks between treatments & then only 3 is not what I wanted or needed. I called to cancel service...called the 800# for customer service. I was on hold for over 25 minutes...called a day later, the same. I tried online chat...they did not have a rep available but would get back to me. 5 days later, nothing. I called again to cancel & this time indicated I wanted new service. Bingo, answered immediately. Said I wanted to cancel. The manager of the Southern Pines office called me and said he would cancel my service but wanted me to understand, & using his words, "the world does not revolve around me!" He hung up! I would NEVER recommend Terminix to anyone! read more

Paul McCormick ID#1763 is always very professional and does a great job. He ask about any concerns we may have and if we do he takes care of it. He is always on time and if there is a change with the tine he always calls to let us know. read more

Not sure if there was a bit of a mix-up, but originally I was told that my appointment for the estimate would be between 10 am to 12noon. After 12noon, I called the office to double check on the technician and I was told he'd be en route in about 30 minutes. We were not going to be available, so I asked to reschedule and they said they could. We rescheduled to Friday, May 10th for the same window of time 10 am - to 12noon. However, in 30 minutes the tech showed up and when I called back to the office, the lady said she didn't have a record of the updated appointment. I couldn't remember who that I spoke to before, so it was pointless. The cost quoted for the pre-termite treatment was HIGH - upwards of over $5K. The service visits were $75. While I know that termite infestation can be expensive, I was not expecting the pre-cost to be over $5K. read more

I wanted to give the Company a zero, but that is not an option. Misleading info, lies, no show for appts, etc. Do not recommend this Company or their services! read more

Beginning to think signing with this company was a mistake. The gentleman who services our location is great; but getting hold of anyone in the office is a real chore and when you do the young lady answering the phone seems as if she resents having to deal with anything customer related (each time I have called). This last time after finally being on hold for over 5 minutes got an answer and was transferred to scheduling (so quickly had no chance to ask anything or say thank you) only to be told via recording that they could not take my call at this time and I should leave a message and someone would call me back. Also found out their services are not tied into corporate; but on a local website of their own; I had forgotten about that and called them b/c of inability to sign into corporate and being told I had no account. Seems even if you are a franchise you would be hooked into corporate with such a large company. Local service is not a good reflection and corporate needs to ck on it's franchise! Before last service in April I was called while at the gym; asked if they could call me back around 3 that day and never got a call. Came home a couple of weeks later to find tech in our yard treating the area and had gotten no call beforehand to let us know they were coming. This is not the way to do business at all! Very disrespectful of the customer! read more

I am the owner of BedShield encasement line. Working with Terminix has been an absolute pleasure. They are an honest,wonderful company and always work with absolute integrity. read more