Amazing service and responded so quickly to a bee emergency. Just got home from work to see that a…read morecolony was right where I parked my car, didn't even want to get out cause they seemed aggressive. Called a few other pest control specialists and they wouldn't even come for a quote until 3 days from now but since I have pets and live in a cul de sac where kids sometime play I couldn't wait that long. Called Aim and with a quick answer he set up to show in a few hours. Showed up earlier then expected even which is a plus for me and he was very nice and knowledgeable on explaining what could have happened. I am very satisfied with his service and the reasonable price so I have already saved the number just in case I will require his services in the future.

Great service, always answers the phone and takes the time to answer any questions that you've got…read more Very good prices and he used a very effective chemical at my house. When he came over, he took the time to walk around the house and help me understand the process on how the bugs come about and how are the chemical works to killing the colony. Overall, very, very happy and satisfied. I highly recommend them!

I definitely recommend Mr Raton Pest Control for your spraying needs They are punctual and very…read morecourteous and he did a fantastic job of spraying inside and outside I definitely will have him come again The price he charges is well worth it

Thank you Pest Pro for the service ! John was extremely knowledgeable and professional. He only…read morerecommended what I actually needed to fix my problem and gave me useful tips to avoid future issues.

I want to go see my parents in El Paso from California I noticed they had a lot of bugs. I called…read morearound and Pest Pro gave me the best quote and they came out the same day! I set up a monthly visit with them to make sure the house is bug free! Thank you John for coming out I hope your business takes off! Great customer service and very knowledgeable.

Okay so we have recently had a huge problem with ticks. Our neighbors across the street started the…read morewhole thing. We called on Hirby Pest Control, you want to know why, and they are the best in town. You can call on any other pest control company and never receive the service, which only they can provide. Their service men are very customer service oriented, their appearance is very professional, and the quality of their product, AMAZING. Their services range from bugs, pigeons, bats, fleas, ticks, bed bugs, lawns, trees and much more. I had the opportunity to chat with one of their service men and they have been around since1974. Their presence in El Paso is strong and I have taken it upon myself to ask about the name, apparently the owner is Eddie Beard, they apparently had a baseball team for kids back in the day. I will never use anyone else ever again. Thanks HIRBY!!!

I've been with Hirby for three years and always enjoyed speaking with their phone reps; the tech…read morewas friendly as well. Recently I've had a horrible issue with them that I wish had been resolved in a more polite manner. I scheduled for Hirby to come and spray for ticks, which happened. I had to reschedule the follow up to a later date due to us being out of town on business. When I came home, there were still ticks crawling around not only outside but inside as well. This made me upset because I am paying $150 and there are still ticks? The man, Victor, came for the follow-up and I showed him that there were still ticks. He explained that after this service there would no longer be any more. Soon after the service, I found more ticks. I quickly called the company but as another person noted, my phone calls seemed to be getting "dodged" for days! When I finally got a hold of them Rose insisted that it was my fault because I had rescheduled and the follow up needed to be within a certain amount of days. I am not arguing with that, but how in the world is a customer to know this? I was not told this and would have arranged for someone to be at the house for the second spray had I been told. Why would I pay $150 and set myself up for failure? I asked if they could please return to spray again because there's really no reason that spray shouldn't kill the ticks. She said she'd send him the next day, Saturday, and spoke to me with attitude. Victor, always very friendly, came the next day and told me he would continue coming for free until the ticks were gone (which I have recorded on one of my home cameras.) Lo and behold on the following Saturday I have a charge on my credit card for $46 from Hirby. I called all day and my phone calls were "dodged" yet again. Finally Rose picked up and then said she would call me back in ten minutes, which never happened. I called again today, Monday, and Rose told me she was asking Victor why he charged me. Then she told me it was because I had rescheduled the follow up and since it was my fault they charged me again. I told her that we had already spoke of this and the fact that I was not told when the follow up needed to be and that when she set up for him to come she never mentioned I would be charged nor did Victor while he was with me. She repeatedly told me why it was my fault (yet again.) I explained to her that me getting charged on my card without my knowledge is illegal. She then said she could only give me credit for my next visit. I told her I do not want credit because I will no longer be doing business with this company and I would like the money back on my card. She said oh okay and then told me for my information that I should oblige to what I'm told with whatever other company I go to. This rude comment along with her attitude gave me peace in the decision to find another business. I told her yes ma'am, thank you. And that was that!

I switched to this company a few months ago due to unreliability with another (not showing up for…read moreappointments) and found the same problem here. Additional, the owner is argumentative and lacked customer service; doesn't stand by what he says. I also saw too many mosquitos still after treatments. I would NOT recommend them.

Very poor service Rude people answering the phone…read moreExpensive and not effective Not recommend at all

Let me just say that I've tried different even the most expensive pest controls in El Paso and once…read moreI called j&M pest control it's been perfect. He is always available to come by ASAP his prices are good too. He comes sprays once and I don't see a bug or ant all summer. Highly recommend.

Found them by happy accident....They (Jaime and Robert) came at scheduled time...both were…read moreextremely friendly ( had masks on!) One did outside, the other inside. Jaime (outside) walked whole property....spraying....and took down wasp nests...(2 of them I didn't even know about) They work very efficiently. They use pet/ human friendly products..and have eco- friendly as well. They were reasonable and offer repeat use discounts...and referral discounts. Got a follow- up thank you too! Give them a try!

Jerry, the owner, had left his business card in our door. We were looking at getting our front yard…read morelandscaping done and decided to hire him. I explained to him what I wanted and even pointed out my neighbors yard and told him I wanted it exactly like theirs. He promised he would get it done and we wouldn't be disappointed. We were and still are highly disappointed. The cement that he poured was uneven and literally crumbled and cracked the day after he took off the moldings, the turf was bumpy, uneven, and had no defined border making it look extremely messy (he had told me he was going to put a border but he "forgot") and the rocks were just average. He took our money and did not come through with what he said he would do. I also want to point out that the business is not registered in the city of El Paso nor does the owner have a general contracting license. Do not hire him.

These folks have removed pigeons, improved my lawn and today they removed a tiny Brown Mexican Bat…read more I was headed to my front gate and saw a small ball of black in the corner of the gate. I thought it was torn landscaping paper and took a good look before I went to pick it up. It was something tiny and moving! It was trying to burrow into the crevice of the gate. I immediately called ProTech and they arrived within 20 minutes- it was 6:30 PM on a Saturday night! They removed the creature and told me that it was a Brown Mexican Bat and that it was rabid as determined by its actions. Yes, this pest control visit was costly but if my little dog, Luciano, went out there and decided to play with it, or if it bit me (I am always in flip flops and open toe shoes right now) it would have been a night mare. Thank you ProTech!

Living in El Paso we grew up to see ant trails everywhere, spiders crawling on our house, Mosquitos…read morein our backyard, and were told by many pest control companies that they could be contained, only to see them over & over again until I was referred to AAA pest control by my former employer who own several properties around town. Not only did we get rid of ALL of the pest control problem for good, but the customer service was AWSOME , taking care of all my concerns & requests in a very professional manner so we can Enjoy our home with out having to worry about unwanted insects anywhere .

Company charges full amount even when tech only sprays outside. The tech knocks lightly so he/she…read moredoesn't have to spray inside. They did it so many time no wonder I have spiders all over the place.