Amazing service and responded so quickly to a bee emergency. Just got home from work to see that a…read morecolony was right where I parked my car, didn't even want to get out cause they seemed aggressive. Called a few other pest control specialists and they wouldn't even come for a quote until 3 days from now but since I have pets and live in a cul de sac where kids sometime play I couldn't wait that long. Called Aim and with a quick answer he set up to show in a few hours. Showed up earlier then expected even which is a plus for me and he was very nice and knowledgeable on explaining what could have happened. I am very satisfied with his service and the reasonable price so I have already saved the number just in case I will require his services in the future.

Great service, always answers the phone and takes the time to answer any questions that you've got…read more Very good prices and he used a very effective chemical at my house. When he came over, he took the time to walk around the house and help me understand the process on how the bugs come about and how are the chemical works to killing the colony. Overall, very, very happy and satisfied. I highly recommend them!

Okay so we have recently had a huge problem with ticks. Our neighbors across the street started the…read morewhole thing. We called on Hirby Pest Control, you want to know why, and they are the best in town. You can call on any other pest control company and never receive the service, which only they can provide. Their service men are very customer service oriented, their appearance is very professional, and the quality of their product, AMAZING. Their services range from bugs, pigeons, bats, fleas, ticks, bed bugs, lawns, trees and much more. I had the opportunity to chat with one of their service men and they have been around since1974. Their presence in El Paso is strong and I have taken it upon myself to ask about the name, apparently the owner is Eddie Beard, they apparently had a baseball team for kids back in the day. I will never use anyone else ever again. Thanks HIRBY!!!

I've been with Hirby for three years and always enjoyed speaking with their phone reps; the tech…read morewas friendly as well. Recently I've had a horrible issue with them that I wish had been resolved in a more polite manner. I scheduled for Hirby to come and spray for ticks, which happened. I had to reschedule the follow up to a later date due to us being out of town on business. When I came home, there were still ticks crawling around not only outside but inside as well. This made me upset because I am paying $150 and there are still ticks? The man, Victor, came for the follow-up and I showed him that there were still ticks. He explained that after this service there would no longer be any more. Soon after the service, I found more ticks. I quickly called the company but as another person noted, my phone calls seemed to be getting "dodged" for days! When I finally got a hold of them Rose insisted that it was my fault because I had rescheduled and the follow up needed to be within a certain amount of days. I am not arguing with that, but how in the world is a customer to know this? I was not told this and would have arranged for someone to be at the house for the second spray had I been told. Why would I pay $150 and set myself up for failure? I asked if they could please return to spray again because there's really no reason that spray shouldn't kill the ticks. She said she'd send him the next day, Saturday, and spoke to me with attitude. Victor, always very friendly, came the next day and told me he would continue coming for free until the ticks were gone (which I have recorded on one of my home cameras.) Lo and behold on the following Saturday I have a charge on my credit card for $46 from Hirby. I called all day and my phone calls were "dodged" yet again. Finally Rose picked up and then said she would call me back in ten minutes, which never happened. I called again today, Monday, and Rose told me she was asking Victor why he charged me. Then she told me it was because I had rescheduled the follow up and since it was my fault they charged me again. I told her that we had already spoke of this and the fact that I was not told when the follow up needed to be and that when she set up for him to come she never mentioned I would be charged nor did Victor while he was with me. She repeatedly told me why it was my fault (yet again.) I explained to her that me getting charged on my card without my knowledge is illegal. She then said she could only give me credit for my next visit. I told her I do not want credit because I will no longer be doing business with this company and I would like the money back on my card. She said oh okay and then told me for my information that I should oblige to what I'm told with whatever other company I go to. This rude comment along with her attitude gave me peace in the decision to find another business. I told her yes ma'am, thank you. And that was that!

I called Mr. Brant and asked if he could come same day and he was more than accommodating. Did an…read moreoutstanding and thorough job. I highly recommend.

Brant uses the good stuff! He knows his job very well, is punctual and his pest control services…read moreare worth every dime.

Let me just say that I've tried different even the most expensive pest controls in El Paso and once…read moreI called j&M pest control it's been perfect. He is always available to come by ASAP his prices are good too. He comes sprays once and I don't see a bug or ant all summer. Highly recommend.

Found them by happy accident....They (Jaime and Robert) came at scheduled time...both were…read moreextremely friendly ( had masks on!) One did outside, the other inside. Jaime (outside) walked whole property....spraying....and took down wasp nests...(2 of them I didn't even know about) They work very efficiently. They use pet/ human friendly products..and have eco- friendly as well. They were reasonable and offer repeat use discounts...and referral discounts. Got a follow- up thank you too! Give them a try!

I was given Max Bennett's name and phone number by a friend who has used his services for years…read more I'm so glad for the referral. Max made time to come to my house the day I contacted him despite his very full schedule, and took the first steps to rid my house of a couple of mice who have apparently moved in. He listened to my description of the problem, inspected my cupboards, closets, the garage, and all areas where I said I had seen evidence of mice. He then set bait traps around the house and said he would be checking on them in a month; pretty much guaranteeing that the mice would be gone by then. He said to call him if I saw anything concerning prior to that. I want to thank him for his professional, personal and friendly service. He set my mind at ease that he had the situation under control, and that it was not that dire as I had caught it and called him early. I feel like I'm in good hands; the mice, on the other hand, not so much.

We've been customers for many years. Always effective work and wonderful customer service. This is…read morea local business which deserves the community's support

Jerry, the owner, had left his business card in our door. We were looking at getting our front yard…read morelandscaping done and decided to hire him. I explained to him what I wanted and even pointed out my neighbors yard and told him I wanted it exactly like theirs. He promised he would get it done and we wouldn't be disappointed. We were and still are highly disappointed. The cement that he poured was uneven and literally crumbled and cracked the day after he took off the moldings, the turf was bumpy, uneven, and had no defined border making it look extremely messy (he had told me he was going to put a border but he "forgot") and the rocks were just average. He took our money and did not come through with what he said he would do. I also want to point out that the business is not registered in the city of El Paso nor does the owner have a general contracting license. Do not hire him.

These folks have removed pigeons, improved my lawn and today they removed a tiny Brown Mexican Bat…read more I was headed to my front gate and saw a small ball of black in the corner of the gate. I thought it was torn landscaping paper and took a good look before I went to pick it up. It was something tiny and moving! It was trying to burrow into the crevice of the gate. I immediately called ProTech and they arrived within 20 minutes- it was 6:30 PM on a Saturday night! They removed the creature and told me that it was a Brown Mexican Bat and that it was rabid as determined by its actions. Yes, this pest control visit was costly but if my little dog, Luciano, went out there and decided to play with it, or if it bit me (I am always in flip flops and open toe shoes right now) it would have been a night mare. Thank you ProTech!

I got several quotes through Yelp for pest control services. I was most improved by Mr. Bug's speed…read more(first to respond), follow through (he checked in with me the morning of service to confirm) and professional demeanor at time of service. These things mean a lot, and Jorge nailed it. Jorge was very gracious, despite an annoying huskie puppy jumping all all over him upon arrival. My bad. (Note to Self: Put pets away prior to service). The chemicals/spray used was odorless (no headaches) and pet safe. I'll check in with the results in a week. ;) Thank you, Jorge, for a great service. K

"One" only because Yelp won't let you leave a review without ONE. STEER CLEAR of Robert and this…read morejoke of a business. He will gladly come in and make you sign a "service agreement" for scheduled services and then if you need to reschedule he says he's canceling the "service agreement" for refusal of services. Knowing our home is an Airbnb business I can't be sure which days the home will be ready for service and he gave no grace. Just said "sorry..but by refusing service when due makes it null and void." And be sure to tell him to wear a mask if you do call him over for quote as he'll COUGH his way through it. Absolutely disgusting. ZERO STARS. Unreliable. Untrustworthy.

Had this company come out and service my home. I was able to get a quick appointment which was…read moregreat. Prices and services were clearly communicated and demonstrated when he arrived at the home. The price was also very reasonable. Prompt and quick service was also greatly appreciated. Will definitely use again.