The quality of service has fallen off tremendously. The tech they used to send out was very respectful, did a wonderful job and I was very pleased with the service. I believe his name was Ed. For whatever reason he no longer shows up and the new tech they send out is not professional and I am not pleased. I will be terminating my service with this company. read more

I had them come out to put what they call groundhog wire at my house, it looks horrible they put it over my lattice work and told me they couldn't put it behind it, and then there was a worker in a white ford who started smoking weed on my property, not very professional. Of the four workers who showed up 3 were good and understood my issues but the one in the white ford was very rude and seemed like he was on some type of substance. do not recommend to continue their work if he shows up. everyone else that has been to my house is outstanding but I find it hard that they allow their employees to get high off of a substance at work and continue to work there. read more

I hired Terminex to encapsulate my crawl space. $34,000 and SI six months later I'm still waiting for what they promised and what I paid for. At first they made the new help excuse, then they said they would get their best man on it, then he said he'd get the best man on it finally they just quit coming and stopped responding to my complaints about standing water I'm the crawl space among many other things they didn't do. Quality of service was beyond poor, Brad even tried to intimidate me into paying MORE money so far the crawl space looks like someone turned a ten year old loose with a staple gun. They don't deserve any stars. If I could give them a minus I would. On a scale of 1-10 they are minus they fall well below zero. If you use them you can't say you weren't warned. read more

do not use this company,, i repeat never even consider.. this is the most unprofessional group of people you would ever hire by far,, terrible service lazy tech guys and rude managers.. do it yourself,, trust me,, these guys are so bad.. brad mabry and a service tech named dave ,, terrible both of them need to find differatnt carreer paths.. if you cant do it yourself look for another company,, you will thank me later. read more

I hired them to come out for a one time pest control treatment. Three months later they showed up to my house, unannounced, while I was not home, even though I did not schedule them or request their service, sprayed outside my house, and then charged me $99 for a treatment I did not need nor want. I don't know what kind of business model that is, but it's ridiculous to schedule yourself to see customers, and then expect them to pay for your unsolicited service. read more

The worst pest control company I've ever experienced. I'm still waiting for a them to lower my termite bait stations into the ground. This was requested in July 2018 and several times since. Completely unreliable. Scheduled services are never completed on scheduled days and times. I have asked for a Home Office representative to call me several times. Never received a phone call. Used them in Florida for years and year with no issues. Marion, IL field inspectors and technicians are useless. read more

Overpriced, wayyy to overpriced. They took a month to finish a job that they said would take 2-3 days. They did repair work thay was shoddily done and said they would do things that they didn't complete. After the estimate they saidnthey messed up and it would cost a couple thousand more. I should have just said no, i regret choosing them. The people are nice enough but honestly it would have been easier to do it myself. Please don't do this yourself consider others first. read more