Aug 30th, 2019
If I could give this place negative "stars" I'd start with a minus 5.
I've bought equipment here (a $500 chain saw and a $200 string trimmer) and when you're BUYING stuff they bend over backwards to kiss your ass. As for warranty returns on parts, that's another story.
On the 28th I called about a part I needed replaced under warranty (a blade adapter). "Paul" straight away stated "Those things only break when you hit something, but bring it in."
I go to the store ask for "Paul", and when he comes out, I tell him that I called yesterday. Paul, who looks like he barely made it out of the 3rd grade, restates "Those things only break when you hit something." I didn't hit anything.
I brought in the part, the mower, the blade, the warranty information AND the reference number from Husqvarna (because I called to see if the part was covered) and Paul "didn't need to see" any of that.
So basically Cue-Ball Paul is giving me a bunch of shit over a $10 part. He says he'll have to "Take it in the ass" from Husqvarna. All this time this chick is standing there, glassy eyed, with spittle forming at the corner of her mouth. I figured it was the Millville village idiot. Then she tells me if I don't leave she'll call the cops! Cue-Ball Paul says "Fuck you! Take it to Weavers!!"
So, guess what? I go to Weavers (right up the road), and it goes like this: "Did you register your warranty?" Yes. "Do you have the serial number?" Yes. "Let me check. OK. Yes, we have that in stock."
10 MINUTES and I have a new part and I'm out the door!!
So Teps has not only lost a customer, but I will tell EVERYONE who will listen NOT to go to Teps, but to go to Weavers, where they actually KNOW what "customer service" is. read more