Once again, Keith has gone above and beyond. We needed a toilet replaced on our 2013 Keystone Montana. We purchased it used 3+ years ago, so there are still surprises. The old Thetford toilet ball valve was leaking by. we'd pretty much tried everything, so we decided to replace it with a Dometic and spoke with Keith. He contacted our extended warranty company, got approval, and came out to replace. Little did we know the previous owner had done a do it yourself repair and used a wax seal. It was not recommended for Rvs and only used one screw in the phlange, which was broken. All this was a real surprise to us and Keith, but he persevered, got the job done with real grace, considering the situation.
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