The most friendly bank I've ever been to. They also free lollipops at each station! Comfy seats in…read morethe waiting area and the wait isn't long.

ECU BESIDE YOU. BS.. Waited 3 weeks to be turned down for a cash out refinance loan on a property…read moreI needed to do repairs on. Applied for $60,000 on a $140,000 property. Wife and I both have an 800 credit score. We have $1.2 million in savings, $1 million in investment property (Free and Clear).. Never missed a payment on anything in our lives. Charged $550 for an appraisal on the property for the loan. DENIED!!!!!!! WTF? If we can't get a loan, WHO CAN? My advise. Stay clear of ECU. Go online and get a better deal without all the hassle. This place is a joke.... ECU should be sued for false advertisement. Because they deffinatley (ARE NOT BESIDE YOU).

Their phone system is not working...AGAIN. Auto Teller says "this is not your account number" or…read more"This is not the last four of your social", meaning no access to your own account. When I call in for help to a real person, they say "THIS IS HAPPENING TO MANY ACCOUNTS TODAY". But they offer no help in resolving the problem. This happened today, Wed June 7 --NO FIX = I cannot get into my account except in-person during open bank hours; and this happened about three weeks ago and took THREE WEEKS to fix, and only was only resolved not because they reached out to me, but because I reached out to them for the umpteenth time. If I could quit them, I would, but still have a loan with them. YOUR MONEY IS NOT SAFE WITH THEM.

This is in addition to my previous review…read more I hardly ever get to come in here during business hours as my own work hours are funny. But my last in person visit I finally got to meet the super sweet staff that has been handling my deposits. Seriously. They are the sweetest staff ever!! If it wasn't for the fact that it's hard for me to make deposits when I'm out of the state, I'd make this bank my PRIMARY and forget about every other bank account. I love them.

Great service and great pricing on all products. Independently owned . Not just one company…read morerepresented. Have lot of major carriers, for auto, home, mobile home, motorcycle, business insurance, etc, etc . Life Insurance for all ages.

Best ever insurance experience with Adam South. We purchased a second home in a state different…read morefrom our primary home. Adam took the time to research and link the policies. He was very accommodating when the COE date was moved to an earlier one and always answered the phone when we called. Adam was good at answering questions about the policy and explaining the coverage options available to us. We were able to purchase the needed coverage over the phone and would not hesitate to purchase coverage from him again. We just stopped by the office to sign some paperwork (our computer wasn't working) and met Kim who was able to assist us while Adam was working with another client. The William Barta office is professional and their team approach is very effective.

William and his team were very friendly. They took care of my me and my family and I would…read moredefinitely recommend him to anyone looking for a proactive/responsible agent.

I contacted Gary several years ago concerning long term care insurance. he met with me and spent a…read moreconsiderable amount of time explaining the different policies and analyzing my needs. He was extremely knowledgeable , kind, and professional. I purchased the policy that he recommended and visited him and Jake (his son) two years ago to discuss supplemental insurance for Medicare. once again they spent a lot of time explaining what my options were and giving me their recommendations. I took his advice and purchased the recommended policy. I spoke with Gary earlier this year and he updated on several new perks on my supplemental policy. I feel like he has my well being in mind by keeping me apprised ofpolicy changes. n I am well pleased and recommend Gary Story's services to everyone. Thank you Gary and Jake for giving me peace of mind!

I bank here and at a credit union. Citizens is great, and several of my friends recommended them to…read moreme. I have a deal where, as long as I use my card as DEBIT 10x/month, they will refund my ATM fees (CB ATMs are always free to me). They even refund them when I use some outrageous fee machine in an airport or casino. I've found them to be responsive, helpful, and thorough with my requests, so I continue to bank with Citizens. I'll never understand why we have so dang many banks, but among the multitude of choices, Citizens Bank is one I'm glad that I made. My only complaint is that they don't release my directly deposited funds as quickly as my credit union does. Sometimes it's a few days later. That bugs me.

Phil and his team were very helpful after our Subaru met a deer the other night. Walked us through…read morethe whole way as this was my first auto accident and I was clueless. Highly recommend letting Phil handle all your insurance needs, business or personal. He is always quick to reply and is very educated in his field. Go see him today so you can sleep easier tonight.

Cause they will help you anyway they can and they are nice and professional so if you need a loan…read morefor any reason go to Appalachian lending you will not be sorry cause they are the best place to get a loan