I bank here and at a credit union. Citizens is great, and several of my friends recommended them to me.
I have a deal where, as long as I use my card as DEBIT 10x/month, they will refund my ATM fees (CB ATMs are always free to me). They even refund them when I use some outrageous fee machine in an airport or casino.
I've found them to be responsive, helpful, and thorough with my requests, so I continue to bank with Citizens.
I'll never understand why we have so dang many banks, but among the multitude of choices, Citizens Bank is one I'm glad that I made.
My only complaint is that they don't release my directly deposited funds as quickly as my credit union does. Sometimes it's a few days later. That bugs me. read more