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Spring Hill, TN

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Tennessee Orthopaedic Alliance

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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STAR Physical Therapy - Exterior of STAR Physical Therapy - Spring Hill Port Royal

STAR Physical Therapy

3.7(3 reviews)
1.6 mi

Just wanted to complement you on your PT Ryna Patel. I was…read morevery impressed at how caring and through she was.Some of the exercises I was doing wrong and she took the time to correct my form. It was my last visit today. She printed out a complete list Of exercises for home and even what sequence to do them in. I would highly recommend Star and her

I went to STAR physical therapy in Spring Hill, Tennessee for lower back pain at the recommendation…read moreof my doctor. When I set up my first appointment I was told that since my insurance had a high deductible, each visit would cost 100 dollars. I went for 3 visits and paid the 100 dollars each time. I found the therapist and staff to be quite unprofessional. They spent most of the time carrying on conversations having nothing to do with health care or physical therapy among other staff members and people in the room. Every one of my treatments consisted of the therapist briefly describing an exercise, and having me do a certain number of reps while she walked away. Upon completion of that exercise, she would give me another exercise to do and walk away again. At the end of each 50 to 55 minute session she would print out a one or two page summary of what we did so I could continue the exercises at home. At no time in any of the visits was there any measurement or objective assessment of my progress. It simply consisted of asking me if I felt any better, giving me a few more exercises, and another printout. Everything that was done during the three visits could have just as easily been done by handing me a print-out of the exercises when I walked in the door the first time and sending me on my way. Had I known this was all that was going to be done, I could have simply looked up the exercises online. When they billed my insurance company, they fragmented the coding of each office visit into 3 components. In total the 3 times I visited were billed at 1081.00. After the insurance company acted STAR sent me a bill for a balance owed of 219.21. As a doctor myself, I feel like they engaged in some pretty creative coding in their insurance billing, designed to maximize profit at my expense. I will not return to STAR in the future, and would not have gone there originally had I known how unprofessional, ineffective, and expensive the care would be.

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STAR Physical Therapy - Exterior of STAR Physical Therapy - Spring Hill Port Royal

Exterior of STAR Physical Therapy - Spring Hill Port Royal

STAR Physical Therapy - STAR Physical Therapy Logo

STAR Physical Therapy Logo

STAR Physical Therapy - STAR Physical Therapy Logo

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Advanced Foot & Ankle Care Centers - Advanced Foot & Ankle Care Centers

Advanced Foot & Ankle Care Centers

4.5(8 reviews)
2.3 mi

First time I have had to go back in almost 3 years. Dr. Frankfather did great surgery on bunion…read moreand hammertoe Dec 2017. Now some pain in right foot, where we did not yet do surgery. But I loved that the doc wants to try me wearing a boot for a few weeks first to see if that will reduce pain near the 2nd toe. Thanks for taking the conservative-and less costly for now-approach. Appreciate the great care! -Dave

The medical care is adequate, even more then adequate…read more  The problems are with the front desk and the billing department.  I went in for care on 1/15/2025.  I was told it would cost $250 or so.  I paid the amount (plus a surcharge for using a credit card).  Later when Medicare and my insurance processed the claim they said I owed about half that amount. I called Billing and had to leave a message.  The recording said they would call back the next day.  I waited a few (week) days and...no call back.  So I called Billing again and left a message.  Same result, no call back.  So I called the main office (during business hours) and had to leave a message.  Same result as my messages to Billing, no call back.  So I called Billing again and again left a message including the notice that I will cancel my appointment the next week if this issue is not resolved.  That time they returned my call.  The issue was resolved to my satisfaction. At that appointment they took an x-ray of my feet.  I asked the tech if I could have a CD copy of my x-ray.  She did not say no, just sort of acquiesced .  I forgot to ask for the CD when I left. Next appointment on March 26 I asked for the CD and was told they don't have CDs of x-rays.  They said they could email the x-ray.  I confirmed my email address.  When the x-ray didn't arrive I called the office and left a message.  Again they never called me back. I also logged into the portal and attempted to send them a message.  When I clicked Compose I got a window that asks, ":What type of message do you want to compose?".  But there is nothing to select nor anyplace to enter any text.  So there is no way to message them. Normally I would give this information to "management" but there doesn't seem to be any way to do that with a non-functioning compose window.  So now I am resorting to yelp.

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Advanced Foot & Ankle Care Centers - Advanced Foot & Ankle Care Centers

Advanced Foot & Ankle Care Centers

Advanced Foot & Ankle Care Centers - Advanced Foot & Ankle Care Centers

Advanced Foot & Ankle Care Centers

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Advanced Foot & Ankle Care Centers

Tennessee Orthopaedic Alliance - sportsmed - Updated October 2026

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