I fell and broke my collarbone last week. I had an appointment with Dr Arthur on Monday and he did…read moresurgery on Tuesday. The care I received from the doctor part and the surgery center was amazing. I've never seen such a group of competent, compassionate and capable medical group. Even the lady at the volunteer desk offered to help me when I expressed a need to go to the restroom since my arm was in a sling. She reflected the culture of the entire staff. I have never felt more cared for than at this medical facility. The facility is only a few years old and very clean. If you are in need of any type of care done at this facility, I highly recommend them.

He took care of me. He was nice and thorough. Couldn't ask for better care. His support staff were…read moregreat as well

I recently tore a ligament off the bone and was in need of some help. I wasn't in the mood to wait…read morefor 3 hours at an emergency room, so I opted to drive down to Franklin. This place rocks. They have after hours walk-in service from 5-8 so it's extremely friendly to my schedule. Dr. Fitch was great about everything. Granted this isn't a place you want to have to go to. But, if you're in need, this place is tops on my list.

This facility was recommended highly so I called with some questions. The lady would answered the…read morephone was so rude, it really put me off. She cut me off mid-question to ask about our insurance and whether it was in network (I've never had someone make me call to find this out). Every question I had was met with negativity and/or something I needed to do before making an appointment. She honestly acted like I was bothering her. I doubt highly we will pursue an appointment.

First time I have had to go back in almost 3 years. Dr. Frankfather did great surgery on bunion…read moreand hammertoe Dec 2017. Now some pain in right foot, where we did not yet do surgery. But I loved that the doc wants to try me wearing a boot for a few weeks first to see if that will reduce pain near the 2nd toe. Thanks for taking the conservative-and less costly for now-approach. Appreciate the great care! -Dave

The medical care is adequate, even more then adequate…read more  The problems are with the front desk and the billing department.  I went in for care on 1/15/2025.  I was told it would cost $250 or so.  I paid the amount (plus a surcharge for using a credit card).  Later when Medicare and my insurance processed the claim they said I owed about half that amount. I called Billing and had to leave a message.  The recording said they would call back the next day.  I waited a few (week) days and...no call back.  So I called Billing again and left a message.  Same result, no call back.  So I called the main office (during business hours) and had to leave a message.  Same result as my messages to Billing, no call back.  So I called Billing again and again left a message including the notice that I will cancel my appointment the next week if this issue is not resolved.  That time they returned my call.  The issue was resolved to my satisfaction. At that appointment they took an x-ray of my feet.  I asked the tech if I could have a CD copy of my x-ray.  She did not say no, just sort of acquiesced .  I forgot to ask for the CD when I left. Next appointment on March 26 I asked for the CD and was told they don't have CDs of x-rays.  They said they could email the x-ray.  I confirmed my email address.  When the x-ray didn't arrive I called the office and left a message.  Again they never called me back. I also logged into the portal and attempted to send them a message.  When I clicked Compose I got a window that asks, ":What type of message do you want to compose?".  But there is nothing to select nor anyplace to enter any text.  So there is no way to message them. Normally I would give this information to "management" but there doesn't seem to be any way to do that with a non-functioning compose window.  So now I am resorting to yelp.

I've just knee replacement surgery on both my knees over the last 3 months and I can't speak highly…read moreenough of the care and service I received by the surgery center and rehab facility in Franklin. Dr Stark and his staff are fantastic! Lindsay and Brittany are wonderful in physical therapy, as well as everyone in that department! I would highly recommend BJIT if you need any orthopedic work done!!

All the doctors that have saw my mom are excellent! Dr Calendine did my mom's knee replacement…read moresurgery after a local physician messed it up and he did a great job! I have saw him as a patient as well and he takes time to talk to you and explain things. I definitely recommend this group of doctors!

Best doctor in the area! Always willing to listen to your concerns and not fast to just give you a…read morepill.

I have been a patient of Dr. Sills for around 10 years. She worked with Maury Regional at that…read moretime. I have followed Dr. Sills wherever she's gone and I would follow her to the moon and back if I had to (although I'm pretty sure she's staying put for a long time). I love the personal care she gives everyone in our family. I actually have great health insurance but I prefer Dr. Sills and her method so much more. She is always accessible by email and she takes her time with you at every visit. You are never a number and you are never waiting with a billion other people that are sick and contagious. Try her. You absolutely won't regret it.

As government has destroyed the quality of healthcare in this country, GracePointe is an oasis in a…read moredesert of dumbxxxxx. They are not poison pushers like the average allopath; however, they prescribe meds when needed. Jennifer specializes in bio-identical hormones for women (maybe men too), and I love her! She spends as much time as needed to learn about you and explain the solutions. I had severe cramping during menses (9-10 in severity) and blood tests along with symptom-eval pointed to Estrogen Dominance. In the end, a simple supplement totally fixed the problem. No more pain! Rob has seen it all medically. Former military medical and still serves in reserves, he is not afraid to tackle your health problem. He's not a psychiatrist; so, if you have mental issues then you need to go somewhere else. They helped me when I got Covid, and I was well in a week. (The hospital would have killed me to gain Cares Act-govt bonus money) Many plans are available that even include house calls. GracePointe offers good old-fashioned, proper healthcare like it used to be--before the fall. I don't know what I would do without them.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Dr. Mitchell is by far the best podiatrist, or any doctor I've ever been to. Being new to the city,…read moreI was worried about having to find and get comfortable with a new podiatrist. Upon my first visit Dr. Mitchell greeted me warmly and showed genuine concern for my problems and really listened to what I had to say. He was caring, considerate, and extremely helpful as he completely heeled (get it...heeled...he's a podiatrist) my foot injury and in record timing. I can be high maintenance so I was very impressed with how patient he was. I highly recommend him to anyone who wants a very compassionate, knowledgeable, and easy on the eyes doctor. If I ever have another injury I hope it's my foot!

Went to Dr King for bleeding underneath my toe skin. He said they were blood blisters due to…read moreRaynauds syndrome that I have on my hands. He used a scalpel to scrape off the bloody skin. He told me how to soak my feet when I have a Raynauds attack. He was so nice and knew exactly what it was immediately . He told me to come back as needed. I highly recommend him!

Had a colonoscopy today. No complaints on any aspect of the process. Prompt, professional,…read morefriendly, etc. Thought everyone involved from front desk, endoscopy nurse, support nurse, anesthesiologist and Dr Caudill were great. I would highly recommend Dr Caudill and the Franklin Surgery Center.

Dr Max Caudill was strange. He bluntly asked rude, personal questions not related to my problems…read more He was unprofessional, not a quality of the doctor that I want to perform surgery on me. Avoid this doctor if you're looking for a comfortable, professional experience.