Brought my cat for an emergency walk in because he wasn't feeling well, place was clean and…read morewelcoming. Staff were super nice and friendly. Vet tech Kya and doctor Austin treated my baby with the upmost care and were super delicate with him. They had no issues answering any questions I had and were incredibly nice in such a stressful situation that is having your pet be sick. They showed me estimate and broke it down for me and let me ask questions before beginning so there was no confusion and I'm super grateful my sunny baby is all better.

Recently had my dog neutered there. A Few days after there were complications. Called multiple…read moretimes for An appt, was told none available. Asked to speak with a vet and everytime was told they would call back. Never received any calls. Had to take my dog elsewhere. Cost a lot of money for their mistakes and poor customer service. Do NOT USE Gardner animal hospital!

I have visit this vet twice…read more Once for an emergency and once when I had a dog at the end of her life and had to put her down. Putting a dog down is gut wrenching and this clinic couldn't have been more compassionate. They have a quiet room with carpeting, a small loveseat and it feels like a home. We were able to be in that space with our dog as she was put down. It's a small detail but compared to a typical metal table exam room it made a huge difference. They gave us time, listened, and explained everything. Their kindness made a horrible situation a bit better and while I don't wish that situation on anyone, if you must, I couldn't recommend them higher.

We have been so happy with every team member at this clinic. Their knowledge and compassion is…read moreoutstanding. They treat our 3 dogs with amazing care and know we will receive great advice. THIS is the clinic you want to take your pets to. Just a great group to partner with.

Erica and I took our dogs here late last night after we had a terrible fear they had been poisoned…read more I'll spare the details, but their behavior and condition scared us pretty bad. We did a Google search for "24-hour ER vet" and went with the first hit... Now I saw a lot of anger and vitriol about the wait times and the vet fees at this place, so I was prepared for the worst. The wait time proved to be about as expected. I mean, this is emergency care. You have to expect long wait times especially if your issue is not "immediately life threatening". After we paid the check in fee, both our dogs were seen instantaneously by a vet tech. She was competent and friendly and accurately determined that our dogs weren't in any imminent danger. *phew* So our minds were put at ease. That's when our "wait time" began. And yes, it was slightly longer than we expected. But like I said; it's the ER. It's a crap shoot. After the extended wait, both our boys were examined and diagnosed by a friendly and knowledgeable DVM. It was a fast exam, but it was clear she knew what she was doing and had all the answers we needed. Our boys got what their treatments and we were on our way. As far as the fees go, YES they are quite high. Again, it's the nature of the ER and this place shouldn't be judged so fiercely on just that. But let me tell you, it is surprisingly expensive to go here. We are the types who say "whatever it takes" when it comes to our animals -- and even we were a bit surprised by the high cost of treatments. In the end, I'm not unhappy or dissatisfied with the care our dogs got at this place. In fact, the opposite. It was a late night emergency situation - not a regular exam or basic health concern. I hope to never be put in the situation where I need to depend on a 24 hour emergency vet clinic, but in the off chance I was, I wouldn't avoid this place. Based on my one personal experience, it was adequate and acceptable. That being said though, to anyone bringing their animals here; a few words of advice. 1: make sure it is a real emergency and you cannot wait until the next morning to see your normal vet. This is an ER. If your dog has a runny nose and you bring him here, you will be asked to wait behind the dog who was just hit by a car or the dog whose having full-on seizures. 2: Be prepared to wait longer than you are used to if your animal is not in "life threatening danger" (remember, it is an ER) and even if you think your dog is in imminent danger, you are probably not a vet and are probably not thinking objectively. 3: Be prepared to pay a little extra money than you are used to. (Again. Remember, it is an ER.) It is pricey to go here, so make sure you really need it when you make the call to go. If you can go into the clinic with those three things in mind, you will find this place is more than adequate for getting your animals back to health and probably won't feel compelled to write an angry review trashing people who, in actuality, are doing a really good job providing an important service.

My recently adopted rescue dog chewed on a filled bone from PETCO. A piece of it somehow either…read morelodged in or scratched her throat. She was obviously in distress so I called Wachusett emergency vet, described her situation and they said to bring her right over and they would check her out. We drover the 45 minutes to get there only to be told: oh we are at capacity and will not be able to see her! The next emergency vet is in Boston, 2 hours away! No one really cares anymore and that's really a shame. We now sitting in the car weighing our options as to what to do. Someone in that office clearly advised me to bring her there.

I couldn't be more happy with the treatment my dogs have had at BAH…read more The head vet there has some help from time to time but for the most part its just him running the show. For that reason he's moderately priced but he's got the experience and knowledge enough to know the real facts... not give you a million useless medications... shoot sometimes he just recommends lifestyle changes instead of pills when he could easily have given my dogs tons more drugs. I have 4 pooches - I trust all of them to BAH. All of them have ailments, allergies, aging issues and previous medical mysteries I am still figuring out as they are rescues with little to no record of such. He gives you the fair answer - not the ones you want to hear so you'll whip out the checkbook. He gives each dog undivided attention and care should you have multiple pets. Easy to get him on the phone - even when he is with a client, he answers! That may be annoying for some - but go in with the understanding he does Most if not all himself! He still writes notes/records/scrips literally BY HAND. No automation other than a credit card processing machine, fax machine and a tiny little radio from 1986 that cranks out the tunes in the hazy background.Good with animals for sure with the experience to boot. He helped both of my bigger dogs with skin issues... no harsh steroids needed. Gave my older pup a good antibiotic instead of costly heart/chest exams that could have been upwards of $2000. Everything he recommended for my dogs has worked as long as I go follow the regimen. Now my dogs all know the place they are actually pretty comfortable there. I take them there for all of their vaccinations and yearly check ups without hesitation. He always asks me to call and let him know how they are doing and he even adjusts the meds dosage if its working to reduce their intake.. I love it. Worth the ride if its not an emergency and its not too far for you to get out here and get the medical attention your animal deserves!

I tried to call a few times. It's 1:59 p.m. on a Friday. No answer and no message to leave a…read morevoicemail. It just rings endlessly.

Dr. Sawyer is a very good vet. Compassionate. It is too bad that she does not have staff to fit…read moreher caliber. Our experiences with staff ranges from different people every time we go, timid and inexperienced help, weights taken and not updated, and some ( not all) rude and demeaning in the way they speak to you. If you can ignore them, the Dr. is good!

Very dissappointed. on 11-22-21 my old (18-19 yr.old cat) seemed to have a stroke and lost use of…read moreone of her front legs. I called fieldstone, where she is a regular patient and needed an appointment possibly to have her euthanized and was told that they did not have any openings today and that I should bring her to an emergency vet. clinic that was 45 min. away because she was probably in pain! I live less than a minute away from feildstone hospital. I called Animal care clinic in Peterborough n.h. and had an appt. within 3 hrs. I will NEVER use fieldstone again and will be more than happy to let people know what my thoughts are.

I had a great experience at Lunenburg Veterinary Hospital with my sick cat. I was able to get an…read moreappointment quickly and the Veterinarian was excellent at explaining my cat's plan of care. The Veterinarian Tech's were very nice and helpful with keeping my cat calm. I recommend taking your pet here if you are looking for Vet care for your pet!

I truly debated whether to write this review, but if it helps even one pet owner make an informed…read moredecision, it's worth sharing. This was my senior dog's first appointment. We arrived 10 minutes early, only to be told to wait in the car because the exam room was being cleaned. It was the middle of summer, and despite running the AC, I became increasingly concerned about keeping my senior dog comfortable and safe. We weren't brought inside until about 20 minutes after our scheduled appointment time. Unfortunately, the wait didn't end there. Once inside, we sat in the exam room for another 20 minutes while my dog became increasingly anxious, restless, and fearful. Staff came in and out asking questions, but the veterinarian didn't enter until my dog was already overwhelmed. Before the exam, I clearly explained that my dog is very protective of his face and can react quickly. I even brought my own muzzle to help keep everyone safe. By that point, however, after spending roughly 40 minutes waiting and building anxiety, he was too distressed to cooperate. When he managed to remove the muzzle, the assistant became increasingly forceful and visibly frustrated. The veterinarian then suggested using a towel over his head so they could listen to his heart and lungs. Instead of calming him, it sent him into a panic. Hearing my senior dog struggling under the towel, desperately trying to clear his nose and escape, was heartbreaking. I asked if there was anything I could do to comfort him, but I was immediately told no because of insurance reasons. In the end, they couldn't complete the exam and recommended gabapentin before attempting another visit. I left with a senior dog who was frightened, hypervigilant, and completely shaken by the experience. I understand that fearful pets can be challenging, but I also believe the long delays and handling methods greatly contributed to his distress. His fear escalated long before the exam ever began. We will not be returning.

Dr. Bachrach and his staff are remarkable! They truly care about people and animals. The office is…read moreclean and each appointment is conducted with the upmost professionalism and respect for you and your pet. You will have his undivided attention for as long as you need it. My dog is blind, and Dr. Bachrach is treating him for Glaucoma, Dry Eye, and Lens Induced Uveitis. He also treated him for a Corneal Recurrent Erosion. I found his prices to be very reasonable. Did I mention, I make a 4-hour round trip to visit his Petersham office. He's worth the trip!

Excellent staff! Dr. Baldarelli an excellent vet. Couldn't ask for more. She is thorough and goes…read moreabove and beyond regular hours to care for her patients.

Dr B and her staff are truly amazing. Personable and knowledgeable. Glad I changed from the…read moreGardner corporate.

I have been using this vet before there was an office, did house calls only…read more I can not say enough good about the care our pets have received. The entire staff are kind, patient and always ready to answer questions. They are the best.

I love Family Pet!!! All of my pets went to them until I moved out of the area two and a half…read moreyears ago. They were the best! After I moved, though, they were an hours' drive away. So I felt that I needed to look for a local vet instead. Four days ago I took my cat to a different, local vet (It was NOT Family Pet) to have a skin condition looked at and treated.... and that visit was one of my worst experiences with any veterinary hospital. The only good thing was that my cat was handled kindly throughout the examination. THEREFORE, I've decided that I am returning to Family Pet. It's over an hours' drive away from where I now live, but their level of care is worth it. Dr. Sue Mowcomber has always treated my pets - and me - with kindness and compassion. She also let me be with them while she examined them and she always explained her recommended treatments (what they were, why she chose certain options and she answered my questions). Family Pet's prices were always very fair, too. After what I just experienced at a local vet, I wish I'd never left Family Pet. Hopefully that will be remedied just as soon as I can get an appointment with Family Pet.