Great Customer Service. Love this Tenant Evaluation online process. Highly recommend this service to all my clients. Keep up the good work. 5 star rating Best wishes, read more

Why the screen keep showing this purple page with no way to sign in i need to download more paperwork can not sig in with the account nothing is working read more

Absolutely terrible from start to finish. requests way too much information and far too many fees.

The program is a bit clunky, though certainly works. The only issue is the upload of the pictures. Also, the system did not request a copy of the letter from my wife's doctor regarding her need for ESA. read more

A truly horrible experience, they have inaccurate information. Their app is brutal. I would avoid dealing with them.

Excellent service, fast, and great customer service Highly recommend this service to all my clients. Keep up the good work. 5 star rating read more

long phone delays make communication during application process difficult. It also is hard to edit changes.

Make easy for older folks. Some are not a technical as others. We had the hard copy done and your would aceept it. read more

I agree, it's impossible to edit anything. As the Realtor, I was unable to upload the contract.

Once I figured out how to download the necessary documents, the process went smooth as silk.

This is the WORST company and experience ever! They should rot in hell! No one to speak. Horrific application process. The most frustrating experience EVER for anything! read more

Service OK... Not great, just OK. It seems all they do is collect the information and pass it to the Board for review... definitely not $100 worth, and on top of it they offer "expedited service" just to get more money for nothing! The process itself is surely automated and lucks any intelligence. I submitted reference for myself and my wife and got reply "incomplete". Submitted the same doc again, and now it was complete... They simply count documents without even looking ... And of course the web design is horrible, don't even want to waste my time describing all the issues. read more

I wish I could give 0 stars . This is the worst experience I've ever had with customer service. Been dealing with them for over a month trying to get a simple addendum added. Have had agents scream at me 'that is not the process'. Tried escalating to a supervisor and agent promises I will get a call back in a few minutes - still waiting hours later so I call again. You pay to expedite your application and they mention 24 hours then tell you that is 24 business hours - Who does that ? And the benefit is useless as they then tell you they cannot influence the property management company. DO NOT pay for premium service. Thanks to their complete incompetence, my 84 year old mother who is moving across states will have no where to live because our condo closing will be delayed. read more

Was a little to time consuming especially when I had to look up the seller's telephone number along with the seller's realtor telephone number. The seller's information should be supplied by them. Your review of my application was done in good time and sent to the HOA efficiently. read more

Great service and easy application process. The company has a great website user friendly

This system is very easy to work with. Customer service was very helpful. Highly recommend this system.

0 stars , first the 305 number nobody answers, and never call back the i call 561 988511, a very unprofessional person with an Indian accent, didn't even want to give me his name, and told me to don't call anymore, i was just asking some questions about technical problems, IMPOSSIBLE TO SPEAK TO SOMEONE, very frustrating, i can give minus 10 stars to this company read more

This app takes hours to complete. Then, there are daily texts indicating there is missing information with no explanation of what's missing. The app itself is not user friendly to either view or edit application in process. Call support rep is difficult to understand and communicate with. We have had this experience last year as well when booking our vacation. So frustrating! read more

Complicated to register, the response is very slow, the fees charged are very high, and communication is very difficult.

Horrible company.Doesn't process anything in a timely manner. Invasive and overly expensive. Do not rent from anyone who uses this service. Look at the BBB webpage for all the horrible practices. Price gouging and unlawful business practices! read more

I was kind of nervous reading all of these bad reviews but they were quick to process and respond to any questions I have

horrible platform, super invasive especially for short term rental where rent is prepaid. I have rented many places where rent was higher and property more exclusive and never had to provide so much information, which by the way I don't trust is very secure given the glitchiness of the platform and the lack of any return phone calls from customer service. awful ; where is this information going, and why does it cost $100. and then you get multiple reminders that there is an 'expedited" option for extra $49?? form doesn't save information, I had to restart inputs several times... so much time wasted. read more

I had a good experience on filling out the application. This was my first time ever seeing this.

I see one person commented she had to open equifax cause they won't take trans union, I run my credit it's 700 they run it it's no. I have disputed it but nothing happen, I call and for two days I am told a manager will call be back but they never do. it is so disappointing i had such high hopes, but unfortunately no one cares. read more

Not a good experience at all. I uploaded DL, Greencard and Passport and none of them were recognized by the ID check. I booked a hotel today and it asked me to upload photo ID and that passed in 10 seconds. The developers really need to step up, and the process needs adapting to include, "manually review." Come on guys, this is 2025. There's no reason for this poor quality of service. read more

This process is tedious. There is more information requested than needed. It felt very invasive. It was difficult to get pictures uploaded, it took me, a tech savvy millennial, 30 minutes to get photo ids to upload despite having high quality, well lit pictures. I'm confused why it takes 14 business days when the information is likely checked with AI unless I pay an additional $45 dollars.. moving is expensive enough like... come on?! My new HOA processing time is long and this process on top of it just added more stress. read more

The forms are not user friendly and I am currently a couple weeks trying to add my wife, they're trying to get another payt from us even tho I paid the extra money to expedite which was a joke, the people on the help line are nice enough but you have to keep going back to these cumbersome forms and have to keep calling them, this is insanity!!! Waiting on hold ans then asking to be called back I don't know how many times and she's still not added to the application. This doesn't need to be this stressful, the association that has used them should really rethink the relationship, I'm trying to be semi retired and this has been extremely stressful and I never give bad reviews but I cannot let this slide. read more

refund request for the worst service I've ever used for renting a home $300 what a waste no one calls back or answers emails. poorly run and can't get anyone to help me finish my application so don't tell me I finished my app and therefore it's not refundable . rip off dont use this service they are morons d Feldman read more

Terrible. The application itself is horrendous you have all these areas that don't need filling in that just seem to ask for more information . Then they tell you that you have to put an exit every box so here you are here you are with all these little squares and you got to put x's in all these things it was just a terrible experience and then also not being able to look ahead and then not getting an application when you're all through with the with the tedious process it took us a couple of weeks to get through it this was for purchasing a place read more

This company was formed in the garage of someones home. The owner is a complete moron and hence has only hired morons and they are clueless as to what they doing. It is hands down the absolute most ridiculous company and just a complete waste of time to use. If you are looking to rent or purchase property and you see that the owner of said property is using Tenan t Eval, RUN! Literally run the other way and rent or buy elsewhere. I will give you an example of what serious morons they are at that company, and im not being insulting, i truly believe that every person that works there is a moron and doesnt have the common sense God gave goats. They request that the applicant fill out app and attach tons of docs such as POI, identtification, etc. I would attach said docs and the morons would reject it. I would complain to the customer service, or the morons in the garage responsble for opening the garage door, and the morons would argue, we dont come up what you are required, we just collect it. I replied a dozen times telling these morons over and over that i was not arguiing what is required, only that their system doesnt allow me to upload it! In the end i wasted weeks and weeks and not person ever assisted me in a normal manner...they were completely useless and never assisted me, as well as never even understood their ignorance. I wouldnt recmmend this company if your choice was Tenant Eval or someone with an IQ of 5! read more

Absolutely terrible service. This company is slow but worst of all they will WRONGLY reject documents claiming missing information when all the info was their in their face but they were just too lazy to review it thoroughly. They did this twice setting my back application approval date by 1.5 weeks which led to a delay in my move in date of 3 WEEKS which was the next soonest move in date that both my current and new building could accommodate. The people that work for Tenant Evaluation are completely CLUELESS, UNTRAINED, and UNPROFESSIONAL. read more

As a renter trying to fill out the application , it is not user friendly. I uploaded my drivers license and it accepted the pix from my iPhone. Less than 5 minutes later it won't accept my car registration. Tried multiple times. My son tried it. Still not working. Emailed them to ask for help. Email returned with a canned response that doesn't help anything. If I ever produced work like this, I would be fired. read more

Tenant Evaluation is the worst system I have ever seen in my 20+ years of Real Estate. The process is tendious and not necessary. In a world of AI, approving someone for a rental should NOT be this difficult. If there was something less than 1 star, I would select it. My clients approval was further delayed because a human provided incorrect information and then their response was, "oops, you uploaded the wrong page". Then they charge my client an additional $30 when it had to be redone. She had no choice because she needed to move. I also place blame on Castle Management in South Florida for using such an awful system. read more

It has been a nightmare. I paid $195 and because my one credit Equifax was locked they wouldn't use Trans Union so I unlocked Equifax and they refuse to run the credit seven days I've been dealing with this getting nowhere. It's a nightmare this company I see the reviews are horrific, just like mine. Needed to add this to my review the company just called me and demanded I pay another $30 or they're not processing my credit check eight days of hell and they just keep asking for money and they've done nothing read more

Worst Service EVER!!!! I paid an extra $100 for their platinum service and got the worst service of my life. They locked me out of my application and put me through a chat and phone maze to be able to unlock and edit my application. Then they said that i could not access my application without the HOA President's email request. So i had the HOA President reach out to them. After that, they told me they cant unlock the account until the Property Manager personally requests it. So i had the property manger reach out an request to unlock the application. Still no response from them. I called them today and they told me that they cant unlock my application. This si the WORST service i have ever paid for in my LIFE read more

300 dollars fee??? Ripp off. It started with 150 dollars fee suggestion, filled up all those unnecessary pages, the whole application could have been on one page and then pay 300 dollars, ridiculous . read more

While I can't speak about tenant eval as a service for property managers or HOAs, from a user perspective tenant eval provides little to no benefit as a renter or someone submitting an application. To even submit and expedite an application is at minimum 149 USD and 200 for a "24 hour turn around service". Which seems expensive once you find out from their fine print that the expedited service does not apply to the actual approval of the contract, just a different timeline on your information being packaged and sent out to the appropriate party. If for some reason you're information is insufficient, you receive 0 notification to submit extra info to move along the process unless you login to your portal itself. In my case, they rejected my contract claiming there was no signature on a certain page, when the page clearly stated it needed initials only thus delaying my application being sent out to my HOA by 2 days. All in all its just an extra step and process to charge renters and make extra money and I would hesitate before engaging in a community that uses their service in the future. read more

Easy process, easy communication. Faster than I thought they would be. Don't be afraid to email/call them if needed, they will respond.

As a realtor, I find the Tenant Evaluation System's requirement for a Bank Reference Letter instead of a Bank Statement to be an unnecessary and frustrating hurdle. The process of obtaining a Bank Reference Letter from the bank can take up to seven days, and even when you visit the bank in person, they cannot provide the letter on the spot--it must be ordered and mailed, causing further delays. This has resulted in hold-ups on my clients' approval processes. When clients upload a Bank Statement instead, the system rejects it, even though a Bank Statement provides far more detailed and relevant information than the requested letter. Ultimately, clients are forced to pay a rush fee to expedite the process, adding unnecessary costs. Given that the system already asks clients to link their bank accounts for verification, I don't see why the Bank Statement--already rich in information--wouldn't suffice. I believe streamlining this requirement would make the process much faster and more efficient for everyone involved. read more

What an absolutely disastrous online experience! As you can see from my first name, I have a legal name that includes a hyphen. The system would not allow that character. I also share an email address with my co-applicant, which we were not allowed to enter. God forbid we put those 2 things together with my email address at work that includes a hyphen in it! On top of all that, we had to attempt to submit our signed lease at least 8 different times, constantly being rejected, even though it was the correct item, correct file types (yes, we even attempted different file types to get it to work), and correct information. That is after sometimes it would ask for the backs of IDs and other times not. Then, for the pièce de résistance (I am sure their website would not allow for those words....), they charged us for a full application when we were supposed to have a code for a renewal. They still have not refunded us the overcharged amount, even though they promised it would be done ASAP. Run away from this company and its product! If you are an HOA or Property Manager, do not even bother! read more