Review of Tempur-Pedic Flagship Store - Birmingham, AL (Summit)
November 2025
I recently visited the Tempur-Pedic Flagship Store at the Summit in Birmingham with the intention of purchasing two Extra-Long Twin adjustable Ergo bases for mattresses we already owned.
I worked with salesman Mark Janus, who was patient and genuinely helpful. Based on his explanation of the options, I initially purchased one Power Base and one Smart Base (an additional $300) that was supposed to raise my husband's head if he snored. The total came to about $2,300, and Mark rang it up on my credit card.
After asking more questions, I realized the Smart Base wasn't practical for us. I requested that the order be changed to two Power Bases instead, saving $300. Unfortunately, due to rigid corporate policies, Mark was unable to void the transaction and re-run my card. Instead, he had to process a reimbursement request. Even worse, he couldn't provide a receipt for the refund--my only proof was a screenshot from his computer. I was told the credit would take 2-3 weeks. I was furious!
Delivery was another headache. I was supposed to be contacted within a week, but it took two weeks just to be notified that only one base had arrived. I refused partial delivery, and after another week and multiple phone calls, the second base finally came in and got delivered 3 weeks after my order in the store.
And it took a full month before I received my $300 refund, ridulous!
The staff themselves were wonderful and tried their best, but their hands were tied by poor corporate policies that made the entire experience unnecessarily frustrating.
I love Tempur-Pedic products, but I will never shop at the Flagship store again. If you value smooth transactions, timely delivery, and straightforward customer service, I cannot recommend this location. read more