I work at Nordstrom, right next door to Temptation in the Glendale Galleria. Many times I have gotten to work and needed a piece of jewelry to go with my outfit, so I popped over to Temptation and almost always find the perfect thingbecause they have such a great selection of fun jewelry. Many times, if my customers can't find what they are looking for in our jewelry department I recommend going toTemptation. I have referred hundreds of people to the store. One time my Nordstrom customer liked my pendant I got there so much that I had to walk her over to Temptation to show here exactly where I got it.
SO the other day I wanted a Cat Keychain to give to my co-worker for her birthday to hold the keys we need to open jewelry cases at our store. I tried Temptation first and was ecstatic to find the cutest jewel covered cat keychain - only $18.00 -- so bought it for her. I went back to work, removed the price tag, put it in a box, and gave it to her right away. She loved it but when she took it out of the box, the tail of the cat fell off.
I said "don't worry, I have the receipt, and there was another one there, exactly the same, we will go exchange it."
So we went over there but were disappointed to see that the tail had fallen off the other cat too. So my friend was willing to just get something else as an exchange and found some cute hair clips instead.
BUT THE SALESPERSON said we could not exchange because, EVEN THOUGH WE HAD THE RECEIPT, AND HAD PURCHASED IT ONLY 15 MINUTES AGO, we needed the tag to exchange. (The tag I had removed went in Nordstrom garbage and they had just collected, so .....)
I said' "Here, this other IDENTICAL cat HAS A TAG ON IT," but she said, "NO, THAT WON'T WORK," and proceeded to try to superglue the tail on the cat for us. That wasn't working because there was not a solid surface to attach it to, but she said that this was our only option, so my friend said she would just keep the tailless cat, as she didn't want me to feel bad about getting her the present.
I know these small stores can't compete with Nordstrom on their return policies, but fair policy in any retail is to exchange a defective product, especially with a receipt on an item purchased only 15minutes prior.
I WILL NOT SHOP AT TEMPTATION ANY MORE, NOR WILL I EVER AGAIN RECOMMEND IT TO CUSTOMERS. read more