An absolute dog pile of customer service. We had taken out a lump sum of cash to cover a check we…read morehad written, so we had the cash on hand when it debited the account. The check was taken out of our account after 6pm on a Tuesday (I know this because I sent a Venmo from the same checking account at 6pm that night and when I woke up the account was negative from the check posting) My husband was going to put the cash into the account within the 24 hour window, but by lunch time on Wednesday (less than 12 hours since the check posted) The check was returned to sender and a $30 charge posted to our account. I called customer service to see if the fee could be waived, if the check could post and we would deposit the cash before 5pm. I was told the check was already returned to sender and we would need to wait until they requested the funds again, and the $30 fee would be up to management to waive. I was unable to talk to management as they don't allow customers to do that, and was told management also did not have to inform me of the decision once they determined whether the $30 would be refunded or not. After some further digging, I found the sender's bank IS FCB. So, the circles they sent me in were completely inflicted and controlled BY THEIR TEAM. Save yourself the fees and find another bank.

Nice hometown bank. Friendly and knowledgeable employees. They've got branches also, making them…read morehandier. Only problem is they don't offer pay back of ATM fees...

First Federal is a great hometown bank. Todd and his staff are extremely friendly and…read moreknowledgeable. You are not just a number at First Federal. You are treated like a neighbor and friend. I highly recommend First Federal!!

Awesome Bank, friendly and super fast service. If you need a loan quick this is the place.read more

Came in and everyone was busy which is okay but then when a lady was ready to help me I told her I…read moreneed to deposit money. She then took me to her desk which I found annoying because I'm trying deposit money. She then told me she can't help me and to use the atm. Shouldn't you be be able to do everything an atm can do? I then use the atm where my cash gets Jammed and it cancels my transaction after. It took 250 dollars. I bring it up to the manger and he then tells me he can't help me. He has no way of messing with the atm or even giving me a number to call. I no doubt was frustrated and in my effort to understand why he can't help me he belittled me!

2 stars b/c the folks at the branch are always nice & ready to help. The mortgage department is…read morehorrible. They would get NO stars. The woman in the mortgage department was extremely hard to work with, did not communicate & was rude. This is my 1st home purchase so I did have a lot of questions. When she did answer my questions, she used industry language that was way over my head. Some of my questions she just flat out ignored, no matter how many times I asked. The process was extremely hard & painful. I felt like I was a burden to her. Needless to say, I'm going through another bank. I would recommend their branch but definitely NOT their mortgage department.