Their webpage states "and that little extra something that comes from banking with a…read moreneighbor"...nothing is further from the truth with this bank! There is no little extra something except ALOT OF HEADACHES with this bank! The customer service is DEPLORABLE, the tellers are rude, unhelpful and definitely wouldn't make it working at a financial institution in a bigger city(can you say SLOW?!?!) AND don't even think about going there for something as simple as having change run through the coin machine, they NEVER want to do it! I have tried 4 or 5 times in over 6 years of being a customer, and NOT ONCE have they been able to run my change while I waited, they always want you to leave it for them to count at THEIR convenience, they claim they're "too busy"! EVEN WHEN THERE ARE NO OTHER CUSTOMERS IN THE BANK! It's TRENTON, NOT CHICAGO for goodness sake! Whatever happened to taking care of the customer that is standing in front of you needing service? I'm sure if I had $100,000 in this bank they'd be MORE than happy to run my change ASAP!! And to get an answer to any simple question is totally frustrating, NO ONE ever is there that seems to have the answers! They charge outrageous fees, process debits from customer accounts on "non-business" days but don't put ACH deposits or credits in on those same "non-business" days. They also are EXTREMELY late when it comes to posting any direct deposits, any of my other banks post right after Midnight, Tempo posts usually after 7 am or even later!! But they sure process any debits you may having coming through ASAP after Midnight!!! Anything to be able to sock those overdraft fees to their customers!!!! I ALWAYS triple check my statements, and more than once they have processed a credit as a debit, posted ATM withdrawal mulitple times and if I had not brought it to their attention, I would have just been out the money!!! They may be Trenton's oldest community financial institution, but they are definitely THE WORST as well!! This bank and the way they treat their customers can be summed up simply, like everything else in this small town, is backwards and behind the times...you'd be safer & happier keeping your money in a tin can buried in your backyard than having it in an account at Tempo Bank!

Nice hometown bank. Friendly and knowledgeable employees. They've got branches also, making them…read morehandier. Only problem is they don't offer pay back of ATM fees...

First Federal is a great hometown bank. Todd and his staff are extremely friendly and…read moreknowledgeable. You are not just a number at First Federal. You are treated like a neighbor and friend. I highly recommend First Federal!!

Awesome Bank, friendly and super fast service. If you need a loan quick this is the place.read more

Came in and everyone was busy which is okay but then when a lady was ready to help me I told her I…read moreneed to deposit money. She then took me to her desk which I found annoying because I'm trying deposit money. She then told me she can't help me and to use the atm. Shouldn't you be be able to do everything an atm can do? I then use the atm where my cash gets Jammed and it cancels my transaction after. It took 250 dollars. I bring it up to the manger and he then tells me he can't help me. He has no way of messing with the atm or even giving me a number to call. I no doubt was frustrated and in my effort to understand why he can't help me he belittled me!

2 stars b/c the folks at the branch are always nice & ready to help. The mortgage department is…read morehorrible. They would get NO stars. The woman in the mortgage department was extremely hard to work with, did not communicate & was rude. This is my 1st home purchase so I did have a lot of questions. When she did answer my questions, she used industry language that was way over my head. Some of my questions she just flat out ignored, no matter how many times I asked. The process was extremely hard & painful. I felt like I was a burden to her. Needless to say, I'm going through another bank. I would recommend their branch but definitely NOT their mortgage department.