I came here with a friend and we both had great experiences. Dr.Cruz takes his time to explain…read moreeverything to you and answering all your questions. He gives you realistic expectations and is honest about what treatments are best for you. I got enzymes injected and can definitely see a difference in the texture of my skin. This place is truly a gem and I will now be flying into Cancun for all of my esthetic needs.

This place was inside a shopping mall area, I was not expecting that! But the inside is very nice…read moreand clean. I made an appointment and they were ready for me upon my arrival. I got 1ml of filler and 30units of Botox. The numbing cream worked amazingly and I had way less bruising than the previous time I had filler. They gave me a cute lip shaped ice pack to help prevent swelling and my face looks great!! The doctor was super kind and helpful and explained everything in detail. She also speaks perfect and fluent English and Spanish, so there was no communication difficulties for us. I would not hesitate to return here for any med spa needs.

Wow, I cannot recommend this clinic enough!! I have been to the top clinics in Dominican Republic…read moreand Guadalajara, but WOW DR. Luigi Palermo is by far the MOST competitive doctor out there!! I was a bit nervous at first because I had looked up the clinic on Instagram and didn't see much, but TRUST ME, he does an AMAZING JOB. I got filler on my chin and lips, I got the most perfect results. I'm so happy with my side profile, it's so harmonized! Not only does he follow CDC guidelines when it comes to covid precautions, but he is extremely professional and timely. I called in, and he was able to book my friend and I for the next day. This was very important bc I was only in playa for a few days. I can't wait to go back and get my Botox done!!

Dr. Luigi is a dream! A professional always get 'bonus points' for coming into the waiting room to…read moresummon the patient, so I was happy already. We chatted about many topics medical and personal This was a first time for me and just a whim. I cannot believe how many gals, younger than me, have been getting injections for years! The procedure was nearly painless - pinprick and efficient. When my appointment was complete, Dr. Luigi walked me out, took my credit card payment, and greeted other patients! Unfortunately, I did not see the results I thought I would, however, I would return to Age Less Clinic, again.

I booked a couples massage and they separated my husband and I in different buildings for the…read moremassage. Disappointed is an understatement. We were offered an additional massage to make up for it, but just don't have enough time on our honeymoon to make it work. What a bummer.

Just enjoyed a very nice massage here. The massage therapy rooms have AC, so it was a welcome break…read morefrom the humidity and heat we enjoy at the beach. The room was simple but large, standard massage table. I got the 50 min massage and thoroughly enjoyed it. The lady was responsive and when I gave her some direction on areas I needed worked on and the pressure I liked she was very responsive. On a price note, a massage here was about half the price as we would have paid at our resort down the beach. Would definitely come back again.

Update: Miscommunication on an appointment I had booked with Jackie on her end but she messaged me…read morea week later (due to her being I'll and I wasn't aware) and compensated me with a complimentary. This really shows how much she cares about her clients!! Originally had it done to 3 stars but bringing it back up to 5! I really do like this spa and you'll be happy with the services and hospitality here!!

I just want to share my bad experience with this spa, over three months ago I was in playa del…read morecarmen in a condo that my friends owned, we over 50 years old and we just want to have a good relaxing day in a spa, we're looking on the website in we come across this place, good reviews, and we call them and they take us right away , was weird , and we choice to do the HIFU treatment , very painful , but they it's normal , week later we didn't see no different, they told me to come back , which I did it , and more pain , my friend said not is too much pain, so long history short three months later I see that my face looks worse that before the treatment, they ask me if I want to go back , of course I said absolutely not, they charge me $7000 MX , and I have a messages from the owner telling to wait , and wait , and lately they don't answer my phone calls , do not visit any of this business it's all SCAMMERS

First I want to say that this review is long overdue and I apologize to all the wonderful people…read morewho work at the Cozumel Palace for the delay. This is a very lengthy review, but I try to cover ad much as possible about my exceptional experiences. My family and I have gone there twice in one year, because we had such an amazing experience during our first visit in November of 2023. This past March of 2024 was our second visit and like I said, it was amazing. Not only did the staff remember us, but they made sure we knew that and made us feel super special. I've read a lot of reviews from other visitors and I have to say that some of their grievances are clearly due to a lack of research. First off, this property never claims to have a beach. Cozumel is known as one of the best places in the world for diving and snorkeling and this property offers excellent opportunities to experience both. Secondly, the shows; personally, I appreciate the fact that they give local talents a chance to show off their God-given skills and to teach tourists all about Mexican/Cozumel culture and history. Some people have called the shows "corny" or "cheesy." If you want Cirque du Soleil or something like that, go find it somewhere else. Not only do I greatly appreciate the variety of shows and the fact that they have one almost every night, but I also appreciate the fact that they are family-friendly. Thirdly, the cleanliness of this resort is impecable and I'm very picky about the cleanliness of places I stay at. Hats off to all of the cleaning and maintenance staff. I'll also highlight how easy, fast, and efficient it is to request maintenance through the app and be greeted with a friendly maintenance member within minutes of putting in the request. The fourth thing is the food. This one I can somewhat agree with some of the reviews, but mostly disagree. Yes, they have some things that are not good, but there is something for everyone and this resort offers an array of delicious options. If you don't like something, just mention it to a staff member and I guarantee you (based on my personal experience) they will go above and beyond to make it right. With this being said, I'll start my shoutouts: First off to Chef Elias Amor whom is no longer at that location, but is making families happy at another Palace resort with his incredible culinary talents. Next, I'd like to give a special thanks to Paola whom was the first person to remember my family and I, setting iff a chain reaction of exceptional service from The very first day of our visit in March. To Johnny, who made our anniversary dinner extra special by giving my wife and I a "Mayan coffee" show by the water. A very special shoutout to Mariana for checking on us every day to make sure we were having the best possible vacation and also to Alvaro for having such a wonderful F&B team. My "tocayo" Ivan for just being so kind to us in general and never missing the opportunity to ask us how our day was going. Thank you to Carmen, Pablo, Elizabeth, and Martha for their exceptional food service. Thank you to Enrique and Giovanni for slinging out the best drinks on the property. Thank you to Israel for accompanying us at the beginning and end of such an awesome and relaxing trip to Tulum. Thank you to David and Leslie for taking such great care of us during our kayaking and snorkeling experiences and thank you to Fernando for teaching us how to scuba dive. Last but certainly not least, a very warm and special thanks to Mayra, Alessandra, Angel, and Katya at Sweet & Coffee for working so hard day and night to make everyone delicious coffee, sandwiches, and snacks. Without all the hard work of the above mentioned staff member and of those I didn't mention, my last two visits to Cozumel would not have been so amazing. I can't wait to go back for a third time in the near future and I obviously highly recommend Cozumel Palace.

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

This is our third time at Sun Palace. The staff is so attentive and nice. We clearly love this…read moreplace and will be back. Cristian, Eric, Adrian, Justin, Alejandro and Aniv at the Sweet & Coffee amazing. This trip was our 10 year anniversary and they kept us in coffee and sweets. On our anniversary they had made us a special cake and oh my goodness it was chocolaty and so good. We also had Juan as our waiter at the Aurora and I swear that man remembered everything I liked and then on our last day made sure my wife had her favorite dish. The staff at all the restaurants were always above perfect and just kept it coming every time we showed up. Also, we spent alot of time at the Party Pool this trip and the entertainment staff kept us laughing and entertained. We were in the honeymoon suite so concierge was great and the chocolate on the pillow never disappointed. 5 and will return. AND the turtle this time of year were huge

This is a beautiful, five star, adult only resort on the beach. From the moment you step foot onto…read morethe property, everyone is professional, pleasant, and offers exceptional, unmatched customer service that can't be found anywhere else. There is something for everyone here in every beautiful facet of this resort. From restaurants, bars, a spa, nail salon, boutiques, convenient store, entertainment room, a relaxation pool, party pool, 24/7 room-service, and of course the beach where the staff bends over backwards to create an experience that you cannot find anywhere else, and that makes you want to come back again, and again, and again.