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Cancún, ROO

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The Body Shop

5.0 (1 review)

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Ava Spa

Ava Spa

3.1(7 reviews)
4.2 km•Región 230
•$$

So my experience at this place has been nothing but positive. The attention you will received from…read morethe beginning to the end are very nice. I am a business owner my self and one of the things that i came to find out, is that customer relations it is very important. This place works of schedules and you will need to call in advance. Try to call at least the day before if not two days in advance, they are busy. Will definitely visit this place next time i am in Cancun.

Staying at this resort was such a terrible experience that it has made me hesitant to ever travel…read moreto Mexico again. What should have been a relaxing vacation became a traveler's nightmare. The property itself is beautiful, but unfortunately, that is where the positives ended. The food and service were abysmal. I was hungry throughout much of our stay because obtaining food was surprisingly difficult, aside from what was available at the cafeteria and the very limited room service options. Making restaurant reservations was impossible. We also could not enjoy the hot tub in our suite because the smell outside was unbearable. A significant amount of sargassum had accumulated against the buoys near the pool and remained there throughout our stay. The odor made spending time outside extremely unpleasant and essentially rendered one of the amenities we specifically paid for unusable. The most disturbing part of the experience, however, involved the salon. Prior to arriving, I made multiple attempts by email to schedule and confirm a salon appointment. Despite the repeated correspondence, I arrived at the resort without a confirmed appointment and ultimately received no salon services whatsoever. Despite this, at checkout I discovered that I had been charged for salon services I never received. I explained the situation and showed the staff the email correspondence demonstrating my attempts to confirm an appointment. Nevertheless, I was told that I had to pay the charge before I would be permitted to leave the resort. Faced with that situation, I paid the disputed charge under protest so that I could leave. After returning home, I contacted the salon and explained what had happened. They apologized profusely, acknowledged the situation, and promised to refund the charge. I have that commitment in writing. More than 30 days passed without a refund, and my subsequent inquiries went unanswered. I ultimately had no choice but to dispute the charge through my credit card company. A beautiful property cannot compensate for terrible service, difficulty obtaining food, unusable amenities, and most importantly, being forced to pay for services that were never provided. This experience completely overshadowed our vacation and destroyed any confidence I had in this resort. I would not return, and based on my experience, I cannot recommend it.

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Ava Spa
Ava Spa
Ava Spa

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Sun Palace Spa & Salon - Showers on the left

Sun Palace Spa & Salon

4.8(5 reviews)
12.1 km•Zona Hotelera
•$$

So, we signed up for a foot massage and fish spa treatment, only we ended up with more than what we…read morehad expected. To me, it was simply a 100 percent totally relaxed, and "forget about work and everything" experience! As with what most spas should be. We arrived one hour prior to our scheduled appointment, and ended up waiting in the 'waiting area' for only a few minutes. There were little healthy gram cookies, mixed nuts, teas, and mineral water at the self-serve bar nearby. Nothing special, but great that it's available. After loungin' and yelpin' one of the staff took us to the steam room, sauna, jacuzzi area. He presented us a locker, with a slightly broken/loose lock that had sandals, towels, and jewelry box. Next to it, free for the taking, were some cold face towels, small fridge with bottled water, and some fruit flavored water dispenser. The spa was relaxing, steam room calming, and sauna was hot hot hot! Thank goodness for the ice cold water next to it so you can recharge your face towel with some coolness. Plus add a spray of fragrance. Right across from that you can wash off in the couples shower. The stand up showers with five shower heads for all over rinsing. Our scheduled appointment had come up, and we were massaged and cleaned up by Herta and Anna. Prior to dipping your feet in some fish water, you've got to have them cleaned off first. I've never had fish spa treatment before, but I totally enjoyed the 25 minutes of algae eaters picking off my dead skin cells. And no issues with service, as Herta and Anna were excellent. They even gave us pina coladas! At the end of the session, we were cleaned off and massaged one final time. I'm very pleased, and hope to do it again before I check out of Cancun.

Sun Palace is so fun! It is an adult only all inclusive resort. They have great room service, a…read moredelicious taco stand, fantastic Thai food Restaurant, a Steakhouse, an Italian restaurant and an awesome coffee and baked good stand. So delicious and so fun. The location is great and I would love to go back.

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Sun Palace Spa & Salon
Sun Palace Spa & Salon
Sun Palace Spa & Salon - All by the pool!

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All by the pool!

Los Colibries Mayan Jungle Spa

Los Colibries Mayan Jungle Spa

5.0(31 reviews)
39.3 km
•$$

If you are considering getting a massage while you are visiting we highly recommend the Los…read moreColibríes Mayan Jungle Spa. It is such a beautiful atmosphere and everyone makes you feel welcome from beginning to end. We were apprehensive about going topless at first but the massage therapists all make sure you are covered when you need to be and never make you feel self conscious at all. The clay does have a sulfur smell to it but that goes away within 5 minutes or less. They rinse the clay off with cold water but right after being rinsed you are put into a warm/hot bath where you get a neck, shoulder and back massage. After you get out of the bath they have you get onto the massage table where you get a massage that is to the pressure of your liking. I had medium pressure and my wife had hard pressure. After the massage they lead you to the entry where you enjoy fresh fruit and tea. This experience is something you will never forget and well worth the money.

We got the 2 1/2 hour treatment. It was very relaxing. You can see other naked visitors in the tubs…read moreso I would not go fully nude. The mud treatment was nice. Getting it rinsed off was kind of miserable because the water was so cold. The hot bath was nice but we started to get overheated after about 10 minutes. I think my massage lady kept falling asleep. Regardless, it was definitely worth the price. They sent a taxi for us and he waited while we were getting our services.

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Los Colibries Mayan Jungle Spa
Los Colibries Mayan Jungle Spa
Los Colibries Mayan Jungle Spa

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The Body Shop - beautysvc - Updated October 2026

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