Popped in because my phone wasn't connecting to the rogers network and their help lines weren't…read morehelping. Was met by Josh who had my phone going again in 10 mins. Great service, and I know where I'm going if I have problems with my aging iPhone 3Gs again

The whole team there is a little out of it. Don't know their products. Don't know their prices…read more Don't know customer service. Just don't know.

To me, as a customer, there is nothing more infuriating than an incompetent customer service…read morerepresentative. While nobody is perfect and we are all humans who are prone to making mistakes, when I walk into a store of a phone company whose client I have been for the past eight years, I expect to be acknowledged and served. This particular Bell Mobility location is anything but skilled, knowledgeable or welcoming - to the contrary! I went to the store to inquire about current plans and offers. First of all, when I walked in, around 11:30, the door was locked. There were two representatives inside who then let me in and when I asked them if they're open, advised that is the case. One of them was at the computer, while the other one was sitting at the customers' side of the til, eating MacDonalds. I approached and explained that I am a client who is currently on a month-to-month payment plan and would like to look into other options. The rep at the til looked like I asked her to solve a calculus equation. I reiterated the above and added that I want to consider signing a contract, depending on what they have to offer at this time. She told me to wait and went from computer to computer, speaking to the other rep in an Asian language and in what appeared to be in a very casual manner. I then asked whether it would help if I provided my phone number so she could bring up my file, and she told me to wait again, continuing to chat to her colleague. Another gentlemen then entered and she immediately left what she was doing and took him to the phones section to help him look at mobile devices. It made no sense whatsoever that she would do this as opposed to letting this gentleman know that she'd be helping him next or having her partner assist him. She kept going from computer to computer while I was still waiting. I had a family member with me and while he was looking around the store, we began talking about how a shared plan might be best for us. We waited a good 10 minutes right in front of her, while she was starting at the computer, dumbfounded, not giving us a word of explanation, and chatting to her coworker who was still standing around. I would be more inclined to understand her inability to interact with a customer and bring up their file had there been a line up at the store or a technical issue with the computer system. As it turns out, other than the other gentleman who came in after us and left shortly beforehand, we were the only people at the store and I did not get the sense that there was a system glitch. It didn't seem at all like there was a technical issue and even if there had been, then a competent representative with minimum communication and social skills would've advised us of such a situation. I never realized it's rocket science to acknowledge a customer's presence and look up their account. For your own sake, Bell, start having a requirement of conduct, knowledge, skill and reason when hiring your front line staff. Needless to say, my husband and I ended up switching to Rogers on an excellent sharing plan. Walking into the Rogers store in the same neighbourhood and speaking to their sales person was like a breath of fresh air after the ridiculous experience at Bell, when I ended up walking out. If I was a store manager, I couldn't fire these two individuals fast enough!

Well this Fido is close to my work place. Came here during lunch time and there was only one person…read moreworking. Guess its better to avoid lunch time. So walked in to switch over to the price matching plan of its competitor. I am switching from Rogers to Fido and I have to say its a simple and a slightly painful process due to an issue arise with the massive porting today. So I walked in and there were 3 people in front of me. The Fido guy was very helpful. When it was my turn, I had my plan set up very quick and the number got ported right away, within 2 mins. Not bad. I walked out the door - data working, texting working. Only issue I can't call out and I can't receive call. I thought I will wait a bit to see if it resolves itself. Nope. I ended up calling Fido directly and they had to reset my phone. This has nothing to do with the Arbutus Fido. Just happen and what are the odds, my phone plan porting got hanged in between. Other than that everything is great Nice clean store. Rogers is right beside it but again they are the same company.

They're not necessarily bad per se, but I was just expecting a bit more service-wise from a…read morestandalone Fido store. Rep seemed busy and kinda rushed through everything even though I was the only customer there. Asked if there are any 604 numbers available and he semi-reluctantly checked. Bonus star is for the free parking in the back.

Ahmed at the Fido/Rogers location near Homesense was incredible. He was professional, competent,…read morehelpful and thoughtful. My whole family left very impressed.

5 Stars and more here ~!!…read more I cannot say enough about the importance of buying from a Flagship store - this one is and just the customer service alone is incredible - Colin was there and should be as high up as Fido could put him fabulous, amazing, the best I have seen at a job~!! Truly a wonderful experience with you after a sad experience on Pacific (stay away from Fido on Pacific folks!!!!)

New screen today for my iPhone 12 Mini. Got an appointment…read moreright away. Very short wait during the repair. Friendly efficient service.

This place is way overpriced and the screens they use are super low quality. Screen freezes, apps…read moreglitch, colour is wrong, phone shuts off by itself, dropped my phone like 6 inches into a wooden coffee table and the screen cracked on an iPhone 15. This place will rip you off.

This store is my go to for my cell phone and accessory purchases, based on the outstanding service…read moreI had with two employees, Robert and Alex. Robert went out of his way to make my phone shatterproof and supported me with an issue I had with a phone carrier. Alex tenaciously helped me with an accounting issue and stayed the course with complete follow through, supporting my cause to the end.

So... after our whole run around at the Metropolis at Metrotown, to have our cell fixed, (Which…read morebroke with no reason or warning.) we finally had to deal with the shop on Granville, which was no pleasure ride if you read my Metrotown version, I explained in teeth pulling detail. Today they called to say the phone was ready. We did not have to wait two hours or be told to "go have a coffee and come back in a while..." BUT, we were given our phone back with zero battery charged. Thank you. How the hell do we even know if the phone is really fixed with a dead battery (which of course they received fully charged). We asked that they charge the phone while we go eat lunch. They reluctantly complied, but not before warning us that they are "not responsible if it gets stolen"--off their own counter behind the cash ? That would really be so perfect. What a dreadful place. Don't get your phone from Wireless Wave okay? Addendum: August 1st. The phone died again! The policy is that it has to die three times before they give you a new phone. Can we just run over it with the car and call it DONE ? ugh! *July 1st 2010: You're not going to believe this. We accidentally ran over the godam phone today. Seriously. Careful what you wish for kids, it may come true! lol

Rogers, you've officially lost a loyal customer. After…read morenearly 3 years with Rogers, I've just had one of the most frustrating customer service experiences I've ever dealt with. Here's the situation: My $55/month plan was increased to $60 without my consent. I received no real notice or option to opt-out, just a generic statement buried in my bill. When I reached out to chat with a live agent, I was met with scripted, copy-pasted responses that showed zero accountability or care. I made repeated requests to speak with a loyalty representative or manager -- all were ignored or deflected. Instead of actually assisting me, I was pushed toward a more expensive plan I didn't ask for, offering 160GB when I only use a fraction of that. My request was clear: give me a reasonable plan under $40, or I'm walking away. Their response? "Call the support line if you're not happy." No follow-through. No effort to keep a loyal customer. Just cold, robotic indifference. If this is how Rogers treats paying customers, it's no wonder people are switching to better, more transparent providers like Freedom, Fido, or Telus. I'll be posting this on all platforms because consumers deserve better -- and loyalty should matter. #RogersFail #CustomerService #RogersCanada #TelecomTroubles #TimeToSwitch #BadExperience #LoyaltyMeansNothing #FrustratedCustomer #ShareYourStory

The 'Bigger' of the two Rogers stores on Davie Street. By width alone, this thing looks as big as…read morethe supermarket next door. More selection of everything compared to the store near Denman, including a Rogers Wireless department. Maybe this one is too central, as I do not find many deals, as probably everybody who lives here just scoops up things once they come out. I will say that the staff was very friendly and helpful in locating a game for me, and adjusting prices as they were aware of the change in the flyer, and they had to manually do it as the computer was ringing in another price.

Here they most definitely emphasize quantity over quality. But at $9.99 a pop what do you expect…read more Good selection of cases for most brands and models. Shopkeeper sells and applies screen protectors as well. Some S9 and S9+ cases available, but for just a few bucks more I might as well consider a Spigen.

I went there a few years ago with a friend and just happened to remember roughly where it was, well…read moreI went there again today, they have a pretty decent selection of phone cases, most at 2 for $15 or 1 for $10, so its a really good deal.

Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more