Explornet Satellite Internet installation…read more After telling the installer I wanted it mounted on the outside wall I came back to find him on the roof. I figured there must be a reason and left him to it. The next day I looked at the installation and found he drilled through my shingles! They drilled two unused holes through the shingles and roof and dabbed them with silicone. I called the manager (Avery) and he just said "okay". I asked is that how they install all of them by drilling through peoples roofs and he said, "well it depends on the installation." I told him that my roof now has holes in it and it will leak and he said, "okay". I then asked "what happened now? and he tells me that "I'll pass it up to the bossman". I asked when he would be doing it and he said he doesn't know. He would not/could not give me a time line on when he would be dealing with it, he did not have any concern or regret just kept saying "okay". This is the worst installation of anything I have ever seen and to make matters worse - they just don't care. Literally, they don't feel one way or another about it - just don't care. Update: I have since had the owner get in touch with me. At first he seemed eager to rectify the problem but after a few emails abruptly told me he sent my emails to Explornet and basically, I'm on my own. I let him know that I would follow up in small claims court and he did not even bother to respond. Explornet contacted me sometime later and is trying to work it out with the dealer - otherwise it'll go to court. Bottom line - you had better be very sure you lay down the ground rules before having an installation. this was a very bad experience for me.

Save yourself the aggravation and find another company. Worst customer service, on 2 separate…read moreoccasions. I thought small town companies were supposed to be friendly?

Music playing when waiting for tier one is loud and sounds like you've been thrown in a mosh pit…read more Most of Tier one support seem to lack training ..they ask for your information and ask the same again..seem to be more interested on filling the blanks on their system than taking the time to understand what the issue is..they use Bell lines to provide my service in my area and whenever there is a an issue, you become the hot potato in the equation..serious disconnects there..Customer Service has degraded over the last few years

Internet for up north. If you live north of huntsville good option and can set you up in little…read moretime (usually a day or two).

A few weeks back I was having difficulties with my iphone following activating my new device from a…read moredifferent store. Riley at the Huntsville Telus location was super friendly, professional and helpful getting me all set up. I was super impressed by his customer service.

I rarely go into the store. I only do if I need to see or pick up a product physically, or need to…read moreclarify something on my contract. I've always had a good experience with Brad. He's a fantastic employee there. He's very friendly and personable and gets the job done. There is one employee there who I do find to be rude sometimes and unwilling to help customers with any issues and I have had a couple bad experiences with them. But overall, it's a great store with great staff.