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    TELUS Store

    5.0 (1 review)
    Closed 11:00 am - 4:00 pm

    Services - TELUS Store

    Internet service providers

    Telecommunications

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    1 month ago

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    John Fountain Electronics

    John Fountain Electronics

    (4 reviews)

    Save yourself the aggravation and find another company. Worst customer service, on 2 separate…read moreoccasions. I thought small town companies were supposed to be friendly?

    Explornet Satellite Internet installation…read more After telling the installer I wanted it mounted on the outside wall I came back to find him on the roof. I figured there must be a reason and left him to it. The next day I looked at the installation and found he drilled through my shingles! They drilled two unused holes through the shingles and roof and dabbed them with silicone. I called the manager (Avery) and he just said "okay". I asked is that how they install all of them by drilling through peoples roofs and he said, "well it depends on the installation." I told him that my roof now has holes in it and it will leak and he said, "okay". I then asked "what happened now? and he tells me that "I'll pass it up to the bossman". I asked when he would be doing it and he said he doesn't know. He would not/could not give me a time line on when he would be dealing with it, he did not have any concern or regret just kept saying "okay". This is the worst installation of anything I have ever seen and to make matters worse - they just don't care. Literally, they don't feel one way or another about it - just don't care. Update: I have since had the owner get in touch with me. At first he seemed eager to rectify the problem but after a few emails abruptly told me he sent my emails to Explornet and basically, I'm on my own. I let him know that I would follow up in small claims court and he did not even bother to respond. Explornet contacted me sometime later and is trying to work it out with the dealer - otherwise it'll go to court. Bottom line - you had better be very sure you lay down the ground rules before having an installation. this was a very bad experience for me.

    TELUS Store - mobilephones - Updated May 2026

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