I bought a Fitbit Versa 2 at this store 3 months ago. It no longer works, in that it no longer…read moreresponds to screen swipes. I went into the store where I bought it. I spoke to the manager, literally at the front of the store where there was a large Fitbit promotion area. He said "we don't sell enough of these so I cannot help you" to figure out what has gone wrong or assist in contacting Fitbit. He is promoting a product he does not care to understand or stand by at least to attempt to figure out the problem.

I asked for help to send a fax and got none. Was told it was self-serve, but I was unable to…read morecomplete the task . Throughout the years I have purchased three laptops and one home computer, but will never be back again. I left the store today upset and completely angry. If you are needing this service, do yourself a favour and go to Midland library and stay away from the rude staff member with the red hair at the Midland Ontario Staples.

I have purchased 3 laptop computers and 3 e books as well as a number of smaller items from this…read morestore. The sales staff have been friendly and knowledgeable. I have never had a problem so I can't remark on their service department. I'm in the market for a new camera and this will be the first place I will go to buy one.

The service in the store was a zero to none. Had to go to the front desk to get someone to come and…read moregive us information about different printers. Then they just read the labels on the machines the same as I could, then was going to return to her desk and I mentioned there was another woman needing assistance and she reluctantly went to see the other customer. The selection was good with many different well known companies and different models of each manufacturer. The sale prices were comparable to other stores offering the same machines. I did buy a printer but not from Staples.

I went to Staples Orillia on Monday December 9 to get replacement ink cartridges for my printer. I…read morefound the proper cartridge but when checking the date I noted that it had expired on February of 2019 - nearly a year ago. I asked the clerk if there were any fresh cartridges in the back and he said 'No'. I told him that I wasn't going to pay full price for an expired cartridge but would take a chance on it if he would discount it. He said that he would not and added that my problem was with the manufacturer not with Staples. I pointed out to him that Staples was the store selling expired product and I left. Complaint against the Staples Head Office resulted in platitudes but no offer of any kind. I ordered the cartridge from Amazon and it arrived the next day. So long Staples! Expect to get a Christmas card from Amazon to thank you for all the business you have sent them

On Saturday, we dropped off the pages I printed at your store. It was my big girls' language arts…read morecourse. Your staff said come back in an hour, which we did. Only to find out that the the job was not done at all and we were asked us to return the next day. On Sunday, when my husband called, Staples said the job was a quarter done. But we took it with a grain of salt, because nothing was ready the day before when they asked us to come back. And guess what we found out when we came back? They were botched. Completely ruined. The staff apologized and offered to reprint, cut, and rebind for free. But the file is on my laptop. At home. Another hour and a half drive. Another disruption we didn't ask for. The thousand-plus pages I printed? The hundreds of them cut in half at home? The hours at my laptop until 4 a.m.? All wasted! Because someone didn't pay attention to where they were punching holes? This mistake was completely avoidable -- a simple moment of focus could have prevented this entire kafuflle. Free reprinting isn't a solution. It's a band-aid. The real problem is this: a lack of care. Was the staff distracted? On their phone? Chatting with coworkers? Mistakes happen. I get it. But this?! This shouldn't have happened in the first place if someone paid closer attention. Staples, this wasn't just spiral binding. It was hours of time, paper and ink wasted. My family's day/s disrupted. My trust in you betrayed. So please -- I beg you! Please take every job seriously. No matter how small. Because it matters to your customers. That should be your store policy. Your staff motto. P.S. The worst is yet to come. Going back to Staples for the third time (Monday) was more frustrating than ever. Another new face. This time, an employee who said he had worked in customer service for 25 years--like a doctor with no bedside manner. Completely dismissive of my frustration. He seemed irked that I was holding up the line, saying he wasn't being "argumentative". But his actions said otherwise. People like this always get me. The lack of empathy. The dismissiveness. I felt it deeply. I was more than just frustrated this time. I left the store and into the van where my kids were listening to their audiobook. I was clearly upset. My hands were shaking. Thanks to the compassion of my children, who, unbuckled themselves from their seats and gave me hug and a kiss. Their empathy moved me to tears. I felt seen. I felt heard. Which is the exact opposite of what your staff with 25 years of customer service experience made me feel. Like I was small. Voiceless. What kind of customer service is that?

I was visiting Collingwood for the Labour day weekend and I needed to get some booklets done for a…read moresession that started tonight. I erroneously sent an incorrect version and when I saw the copies I almost had an attack. I spoke with the Print Supervisor and she helped me get the correct version and the booklets were completed within the day. Thank you to Gina and her staff. I also saw that they were very busy with complying with orders sent and due to the long weekend could not be completed. Thank you Nancy M

No commission, maybe , incentives, yes , so they pressure you . Feels like most people there are…read morenot happy working there , it shows. Feels like the ripple effect of Bullying. Best Buy , is not to far away ... or the Source.

Dropped my laptop off on the Aug 18th, to be sent for warranty (ECP), didn't hear anything, so…read moredecided to call the tech (on Aug 26) services warehouse number to see what was going on and was told that they have not received it/the store didn't ship it. So then had to call the store to find out that it wasn't sent out till Aug 21st (3 days later), due to being overlooked by staff. As I am moving away to school soon and with everything being online this is very frustrating. This isn't the first time I have had an issue with sending my laptop for warranty. In May 2020 I sent my laptop back and when it came back and I was setting it back up, I noticed they put the wrong hard drive in. I was suppose to have a 1TB hard drive and they put in a 250GB, losing 3/4 of storage space. I use to like getting my laptops from staples but maybe it would be best to switch to BestBuy, The Source or someone else.