I've got my last two smart phones from these guys. Like most retail, the experience depends on…read moreexactly who you get to serve you. I've mostly had very positive experiences (though not all) - fast, efficient, friendly, knowledgeable. The only time that the service wasn't great I was in a hurry and had a trainee helping me... Argh! And the other staff weren't exactly very helpful towards the poor kid.

This store has plenty of competition as Optus, Vodafone and Allphones all have stores right next to…read morethis one in the World Square shopping centre. After deciding I needed a proper smartphone as my work Blackberry no longer cuts it - I was determined to sign up yesterday afternoon. Needless to say, I have signed up at this Telstra store. The same phone and plan was probably $10 cheaper at the competitors but having used Telstra mobile for the past decade and having no service issues - I was willing to pay for this reliability. I was tended to not long after entering the store by smiling staff as opposed to the Vodafone and Optus stores where I was left to browse phones and plans and had to get people's attention for service. So between the better customer service and carrier reputation - this store got my business this time.

Cost effective, meets the stipulated time , replaced my iPhone screen , courteous and professionalread more

From the owner: Mobile Phone, Tablets, iPad service and accessoriesread more

These places seem to be everywhere, and ever since I went back to university I have found myself…read morecoming here more often than not. Then again, I actually needed a cable for my computer, and sure enough, they were able to oblige. Basically, this is supposed to be your one-stop electronics shop and has a huge range of stuff for the enthusiast. However, the one thing that they don't seem to have are certain batteries, though they do for their specific products. It's a bit pricey, but still pretty cool.

Super helpful staff, very knowledgeable about what they have and what customers need (and sometimes…read morehow those two things don't always align). They were honest enough to NOT recommend some of their items for my needs after learning about them, which I really appreciate it, versus selling me something I would regret buying. Kudos and thank you!

Catastrophic customer service, waiting times of 40 minutes because of a pre-paid data card, other…read morelocal customers are given priority - absolutely bad service. Lots of customer advisors standing around and a few important employees walking around with tablets. On the second attempt, the same information, waiting time of 40 minutes, at least I got the tip that you could get the same data card at JB Hi-Fi around the corner. Excellent customer service at JB Hi-Fi, the whole thing was done in less than 10 minutes. Maybe they should send the Telstra staff to JB Hi-Fi to see what real great customer support is like. At least not with TELSTRA.

This store is huge and has a work/computer area for people who might need it during the day…read more Hard to figure out who works there though... After I found someone my question was answered right away, so that's another plus for them!

JB Hi-Fi is an electronics store chain that reminds me of a smaller size version of the US chain,…read moreBest Buy. They even use a similar color of yellow in their company logo. Unlike Best Buy which has stores with huge square footage, JB stores are smaller and tend to be located in shopping centers. There are four stores alone in the Sydney CBD. This location is one of the stores in Sydney CBD. It is located on the lower ground floor of World Square near Coles and Miracle Supermarket. The store has a lot of offerings for your home including computers, tablets, mobile phones, TVs, video games, CDs and DVDs. While I didn't peruse the whole store, the advertising at the store emphasizes their low prices. I spent my time primarily in the CD section which was surprisingly sizable. The new releases here are priced around $20 (about $15.20 US), but they have a bargain bin here with some fairly recent released albums for under $10 (about $7.60 US). Since Amazon isn't in Australia and there aren't many music stores around due to iTunes, JB Hi-Fi is one of the best places in Sydney to buy CDs. If you are looking for the best prices on your home entertainment needs, the best place to start looking in Sydney is JB Hi-Fi. They have stores everywhere. So if you can't find something at one location, you might be able to find it at another nearby store.

Stand back and admire the bright yellow colors of this store!…read more In addition, they have the usual vast collection of DVD's, CD's,TV's, Radios, Headsets, games, Cameras, Whatever you can think of they probably have it if not they probably can get it in for you. A gamer's dream store! This store is smaller compared to their other bigger stores but it still does the job. There is bargains galore throughout the store! And most probably you will bump into one or knock it over. Maximizing on their retail space...well played JB. I tend to go to walk around in a daze at times, I particularly like the camera section just to view them not to buy as i already have a good collection but its always nice to know what other models are available and so forth.

eSIMs do not work and I've chatted with them 3 separate times with empty promises and no results…read more Do not use, buy at your own risk. Worse, they keep telling you can't get a refund for a service not provided and their trouble shooting can't fix either.

Good customer service, they help you with what you need…read more Since I came also not so busy time so I really had a good experience with this shop. Bought some prepaid card and Jenny, sales lady that help me explained to me about my options, great! Service was fast, and they are not trying to upsell product that you don't need. Btw I saw the deal on store today,now you can pairing your new handset with new pair of "beat" by Dr Due, if you are planning to get a new contract on your device

Excellent place for your phone and laptop repair in Sydney. very reliable and affordableread more

Cheap Mobile Repair is the best! Fast turnaround, competitive prices, and exceptional customer…read moreservice. The technician was knowledgeable and fixed my phone issue in no time. Highly recommend for reliable and trustworthy repairs!