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    Tellus Self Storage - McDowell

    5.0 (2 reviews)
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    Services - Tellus Self Storage - McDowell

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    11 years ago

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    11 years ago

    Kim was very helpful and quick. My unit stays a lot cooler than the outside. Great 24 hour access!!!

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    Professional Family Relocation - Quality service

    Professional Family Relocation

    (7 reviews)

    I had to move everything out of my rental house because the floors were being repaired. I hired…read morethis company to move everything out and into a storage unit that was about 5 miles from my house. They did show up on time, but were so careless in how they handled my belongings. One guy had my very expensive nightstand with a marble top on the dolly with my brand new microwave on top of the nightstand and both fell off the dolly onto the concrete, breaking the edge off my marble top and cracking it in another place. I didn't know the extent of the damage until I got it back in my house when I moved back in. The workers are very friendly, but talk so much and this company charges by the hour. I felt like maybe it was on purpose. I timed it once and one guy talked for 20 solid minutes, doing nothing. A week Iater it was time to move back in the house, and I hired the same company. I rented a Uhaul truck for 5 hours, which I had at the storage unit by 10a.m. I hired this company for 3 guys at 3 hours, (beginning at 10 a.m.) which was more than enough time to get everything out of my unit and back to my house five miles away. One guy showed up at 10a.m. and tried to move things by himself while waiting on his no-show helpers. He broke the leg off my washing machine. Around noon 3 other guys showed up to help. (2 hours late) One of the guys just talked the entire time. I told them I had to have the UHaul back by 2 and they weren't phased. I finally just started unloading things myself. I was an hour late getting my Uhaul back because of them. I later texted the owner, Jay, who informed me that I should be happy because instead of 3 employees, he sent 4 (even though they were 2 hours late and having the 4th guy did not speed things up at all because of all the talking). He didn't care that my Uhaul was late and I had to pay extra. Regarding the washing machine leg that was broken, he told me that I could order it on Amazon and he'd have someone come fix it. Um no. I do not want anyone affiliated with your company back in my house. I have all messages that I am willing to share so that others can see his response. Also, when I asked if I was going to get some money taken off my bill for my trouble and broken items, he said no and that I should be lucky he didn't charge me the "actual" weekend rate. So BEWARE! There is an additional weekend rate that you will NOT be told about up front. I suggest paying with a CashApp card so that he can't just tack on money to your card like he did mine. He will not care that he cost you extra money in any way.

    I was a little nervous having not used this company before but very pleasonately surprised! Jake…read moreand team were great! Communicated in advance and during move. Prompt, Courteous and Careful. 5 stars.

    Tellus Self Storage - McDowell - selfstorage - Updated October 2026

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