I wasn't going to write a review but recent events have pushed me over the edge. If I could give…read morethis place negative stars I would.
Let's just start with the environment. The entire place smells, feels stuffy, and overall just doesn't feel like a healthy space to be in. You can smell urine, among other things, passing by the patient rooms. I make an effort to hold my breath. They need to have a better ventilation system or something, or at least have working windows, to take care of all that odor. They have no clear signs showing you where to the rooms are located. And all the Exit signs take you in circles.
My uncle was admitted recently. And while it was kind of decent in the beginning, seeing that they did have staff coming to check up on him and I've been able to call staff in for help, still, everything went downhill fast.
He is supposed to receive physical therapy twice a day, every day. However, he has told me that there have been days when no physical therapist comes to take him downstairs for PT. At one point, he went FOUR DAYS without receiving any physical therapy at all. Even on the days when he does receive PT, he often has to ask the staff about it first. For someone who is recovering and needs consistent physical therapy, this is extremely concerning. PT should be provided as scheduled without the patient having to repeatedly ask for it. This is not right.
He had an appointment set for Friday, but we received a call from Sea Cliff to move up the appointment a day early due to a wound that needed immediate attention. OK great. What they failed to inform us during that reschedule call was the LOCATION of the new appointment. He's been going to UCI Medical in Orange. The new appt. was in Yorba Linda! I drove to Orange only to find out about the new location from the front desk person. What the heck? I ended up being 20 minutes late to the appointment because of the drive. Not cool, unprofessional, and incompetent.
THEN, when his surgeon came in to look at the 2 surgical sites, he was shocked to find that the sutures had been REMOVED without his knowledge! He did not want that. There seemed to be a breakdown of communication between the hospital and Sea Cliff. Apparently the "wound care doctor" at Sea Cliff removed both sutures for some reason, AND remove the wound-VAC (little pump attached to the body to help the wounds heal) because he said it wasn't working like it should.
Turns out the wound care doctor wasn't supposed to do that because removing the sutures and the pump was not a good call, slowing down the healing, according to the surgeon. And HE DID IT WITHOUT THE SURGEON'S AUTHORIZATION. So the surgeon had to fix that with stitches, patch it up and re-attach the pump. This is just so wrong and negligent of Sea Cliff. Thankfully we have a great surgeon (from UCI Med) who knows what to do and takes great care of my uncle.
Lastly, because of the location of the surgical site, the surgeon had advised him to lie in bed on the side for a while. But I learned that for days, Sea Cliff had let him lie straight on his back which made the wound worse and not heal properly!
Sorry if this review is long, but I just had to explain it all so that you won't place any loved ones in a place that lacks competence, professionalism, communication, cleanliness. If you love your family or friends, DO NOT TAKE THEM HERE!!
We can't wait to take him out of this place this weekend! GOOD BYE FOREVER!