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    Telecare

    2.5 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Amy H. Cheng, MD

    Amy H. Cheng, MD

    2.0(40 reviews)
    0.2 mi

    Extremely Unprofessional and Dismissive Experience with…read more PHAM, AN, T NP I had a very upsetting experience with this doctor. During my visit, I expressed concern about my 14-year-old child, who had a significant amount of protein in his urine -- something that this doctor himself had pointed out. When I asked if there were any further tests or evaluations we could do beyond a urine test, he raised his voice at me and said, "For the sixth time, I told you this is all I can do." He added, "Why are you asking this again and again?" in a clearly irritated and sarcastic tone. I explained that I was scared and just trying to understand how to help my son, who is in pain. I also mentioned that we had already seen his pediatrician, who is from the same clinic, and that's why we were seeing him now. He still insisted I go back to the pediatrician -- offering no support or effort to review the existing file or consider any next steps. His attitude throughout was unprofessional, sarcastic, and frankly, dismissive. I even had to tell him that my child shouldn't have to witness an argument between adults, especially in a medical setting where we should feel supported. I expected compassion and guidance, and instead, I left feeling helpless and judged. This kind of behavior from a medical professional is unacceptable. I hope no other parent has to go through something similar when they're already dealing with worry and stress over their child's health. Person who I had this situation with is PHAM,AN T NP

    We arrived to this walk in clinic after being turned away from the one in Santa Ana where the…read moreprovider had an emergency. The hours are listed till 5pm and we arrived at 4:38pm. The waiting room was empty. There were no clients present and the front desk said oh we take our last appointment at 4:20pm. Since I had driven so far and my daughter was having cold symptoms and chest pain I asked if the provider could please see us as the hours advertised are till 5pm. She said no. I thought healthcare providers were supposed to want to help people! They are getting paid till 5pm but stop working at 4:20pm! The front desk girl was literally just on her phone since there were no patients! If the hours were advertised as ending at 4:20pm then I could accept this but the NP could have at least seen my daughter for 10 minutes and written a prescription. I should have read the other reviews before driving all the way out here. Uncaring and Unacceptable! They just wanted to leave early on a Saturday evening.

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    Upper Echelon Medical

    Upper Echelon Medical

    4.9(52 reviews)
    3.7 mi
    Established in 2021
    Locally owned & operated

    Medical doctors are inundated with an overload of patients, so of course one's needed medical care…read morefalls by the wayside. I'm 74 years and have changed doctors numerous times because I am not only a holistic health care practitioner myself but also avoid medications unnecessary for me. I agree that in dire situations medications are needed for a temporary fix. Dr. Marisse is the first doctor who I so appreciate and the time spent with me on my first evaluation visit I have never experienced with any doctor. 1 hour wow! She truly is an asset to her professional she truly cares about her patients too, I have found my forever primary care doctor who truly understands what my needs and desires are, she get an A++ in my opinion. Her office staff is also exceptional too! Very professional and helpful! I would highly advise anyone looking for a doctor that has their best interest to go for a meet and greet with Dr. Marisse Herrera, you won't be disappointed!

    I just started my membership with Dr. Marisse and her lovely staff, including Shawna and Kayla…read more They are all so wonderful. I love how quick they are. My first appointment they were all so kind and sensitive. Dr. Marisse listened to my ranting patiently, lol. I also joke a lot, and they laugh at my jokes - they are very down to earth, yet educated and professional. They made me feel welcome from the start. Dr. Marisse is very educated. Our first appointment, and she provided me more information than any doctor I had before her. I do appreciate and like how she is very thorough, especially wanting to get to the root cause of the issue and explaining alternative ways we can heal our parasympathetic nervous system. I had never heard of that before, but I did my research afterwards, and I knew she was more than just a regular doctor. The next day, they scheduled blood work, and again, they were very quick. I was in and out without any waiting. It's not something I'm used to. I do love that they have upfront pricing, unlike insurance companies that can give you surprise bills after your visit. I look forward to working with them on my health journey. I am excited to see how I can heal myself, especially with the health concerns that I've been struggling with for many years. Dr. Marisse and her team are very special! I'm very inspired, motivated, and determined to get my health on track and to take accountability for myself with their medical expertise.

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    Telecare - physicians - Updated May 2026

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