I have just walked away from Teksavvy without ever getting connected. After sending out two technicians, still no connection and no follow-up from tech support. I was charged the full first month fee despite never having a connection, because I wasn't willing to wait another week for them to get around to sending someone out to figure out what the problem was. Two weeks to get connected is not reasonable. Worst. Service. Ever. read more

STAY AWAY FROM TEKSAVVY!!! When I called Teksavvy to sign up, I was told they would contact Bell and Distributel (our long distance provider) to cancel our service. They gave a date our service would be discontinued with our previous providers and TekSavvy would take over. Now I know why they take payment before any service (or lack of) is to start. The services were not cancelled and I continued to receive a bill from Bell and Distributel. Teksavvy would not take responsibility for any failure on their behalf. I spent hours on the phone talking with multipul representatives, including upper management. All these people are trained to do is read you their Terms and Conditions. I'm still dealing with my problem weeks later. The term "Customer Service" is an oxymoron when it comes to Teksavvy. read more

Great isp so long as you don't move or need any customer support. Customer support is not helpful at all. They also have no QA in place for when they mess up, such as not processing move orders or cancelling your service unexpectedly. read more

I took the tecksavvy connection before which i was with Rogers. The reason for moving was the monthly fees however, Rogers was very fast and reliable. With Tecksavvy i have been having lot of problems. Speed is very very very slow, unable to use my VOIP and many more other issues. Called customer service twice and the wait time is atleast 45 mins. Was informed that they are importing equipments from Japan but they do not know when the equipment will be installed. wait until the end of the month and then decide. read more

I've been with TekSavvy for a few years. They do provide internet at a cheaper rate than the competition, however it really is not worth the headache and feeling taken advantage of. It was great dealing with them in the past, they have gotten very popular through word of mouth but cannot seem to accommodate the larger in flux of customers. If you are seeking cable internet you should be fine. HOWEVER I highly recommend staying away if you are seeking DSL, phone, tek talk, ESPECIALLY SWITCHING FROM BELL/ROGERS I cannot emphasize this enough. My latest problem with them a few months back was ordering a DSL package with phone and internet. The phone was to be activated on said date and Bell technician came to do the switch over. It didn`t work, no service. I called them and they were able to send another tech however they would not send one until I agreed to pay just under $100 if the issue was with the demarcation point inside the house. But here`s the thing, you have to pay the first bills, activations, and equipment up front . So I`m paying them hundreds of dollars to activate the service but the technician they send doesn't do his job properly and isn`t able to activate the service and they want to charge me for that? Bell produces the charge to upset Teksavvy customers but Teksavvy can't even fight for you or atleast rightly compensate you? That's great customer service. I did some research on the issue online and found many who have been charged this fee even though the issue was out of their control. If you gave them your visa and chose automated monthly payments you're kind of screwed. Once you call visa to dispute and do a chargeback and they lose out on that fee, they will cancel your service. I found someone who had paid a year up front and they cancelled it all because he didn't agree on the tech fee. The possibility of it all made me furious. Then the second technician scheduled no showed. A week later another was dispatched and finally finished the job. Luckily they didn't charge me the tech fee, but it doesn't end here. They continuously say don't worry you will be receive a prorated credit. I moved my services at another address a year earlier and paid the moving fee. They sent a third party contractor who couldn't set up the cable internet just said sorry I can't do it and left. I was without internet for a week and months passed but received no credit. This time customer service told me the same thing, "I can't give you credit but I can put in a request, 1-2 months to see if you're approved." 1-2 months! For a couple freaking dollars even? The main issue is that there are several others especially this year not receiving service and promised refunds. Particularly with the tektalk you'll find a lot of customers not being able to receive incoming calls for weeks and no refund or credit. Google "teksavvy scam refund" and you will find many. It's a shame they have gotten so big through word of mouth cannot even honor there word, especially in regard to the refund since you're paying up front which makes it a flat out scam. From my experience, the customer service just doesn't care. I don't think they receive any incentive whatsoever. Sadly, it does not end there. I ordered internet to be set up as well and when it didn't work on said date I called and you wouldn't believe what they told me. They said the order had been cancelled by Bell. It's on their file yet they can't even inform there customers when Bell cancels there orders? I googled this issue as well and Bell has done this to quite a few people and there are no reasons needed. That is a very bush league move against the competition but TekSavvy just accepts it and says oh well? Again no customer support. Then the setup gets delayed again. This might seem like quite the rant but the people at TekSavvy could at least use a little bit more effort in trying to helping their customers. They don't have to combat Bell but is it that hard to shell out a few dollars of credit or give honorable refunds? There are so many stories like mine you can find through google even lasting months. It seems like unless the right person gets involved you're screwed. Half the agents don't care and will keep transfering you around even back to guys you spoke to previously. If you guys want to sign up go ahead, just beware of the issues at hand and don't take it with a grain of salt. read more

Versus the competitors (especially Roger's), they have a good price for product, but they can't do any of their own work. On my third try for teksavvy to send a Roger's tech over to setup the connection (since they can't do it themselves). Have not gotten much help from them except the scripted "I understand your frustration" line. When asked that if I can get a refund for lack of service, the response was a resounding "No, we need to troubleshoot your problem first". There is nothing to troubleshoot since I do not have any service- troubleshooting implies I have issues with a service. In summary, teksavvy is good for price and there is no need for an onsite tech. If there is a need, then .....ooooooo...boy....lots of frustrations. read more

We recently switched to Teksavvy because we were paying ridiculous amounts with Rogers. I've heard good things about this carrier however, tech support is nowhere to be seen when you need them. We had to pay an installation fee which I do not understand because I'm setting up the whole thing myself. I don't know if I am even doing it correctly and I've been trying to contact them since yesterday. I keep sending emails and although they do reply, I need assistance asap. So for now, I do know if I am satisfied with this service. read more

Worst service I have ever received! No warning when they were going to show up. When the cable "technician" finally came to set it up he was rude and arrogant. Advised us we didn't have the "Mercedes" of modems and he would order a new one for us (along with other equipment we didn't want or need), we would get it mailed and would have to set it up ourselves. Everything would be on our first bill. I asked him to forget about it and leave; yet we still got billed for the crap service plus the first month. Perhaps the cable "technicians" should take a course on customer service etiquette. I know the cable people are from Rogers but ultimately it does effect teksavvy's reputation. We obviously cancelled and would NOT recommend it. Waste of time and money. read more

they get no stars - what a bunch of crooks - signed up for dsl service - at 7 pm on the day they were supposed to come (noon to 9 pm window, really???) they EMAILED me to say they weren't coming - which would have been GREAT if I actually had the internet -duh! They randomly reschedule for 4 days later - Bell guy shows up - says the line is working but not at the jack I need for the modem - he says TekSavvy will correct - 2 hours later the Tek Savvy guy (which is a subcontractor, I later learned) came and fiddled with the wires. He didn't bring a laptop so asked to borrow mine, What???? He couldn't get the internet working so finally said to call Tech Support and get them to "walk me through it". I called and after 2 hours was able to get very slow (dial-up speed) internet - signed up for 15mbs service. Later that day - no internet. Called the next day to tech support, again after 3 hours of a "walk through", repeating everything from the day before, I get slow and intermittent internet. Then it cuts out again. So now on DAY 3 of tech support and spend over 5 hours trying this, doing that, moving the modem to various locations in my house. I asked to cancel my service and get a full refund and THEY REFUSED saying I had to give them the opportunity to "fix" the problem. So, I asked how many hours of Tech Support that entailed - just so I could put my personal life on hold to see this through! They incidated that I couldn't get a refund but I could cancel the service and lose over $200.00 - Oh and btw, I would still have to pay for a full month of service even though I had actually received about 2 hours of actual SLOW internet. Well, we finished Day 3 with the internet back again. Well by now, you know what is going to happen - as soon as it gets dark outside, the internet is gone like the sun! Onto DAY 4 - 8 AM, I am now just calling to cancel and get my refund - but wait, the Supervisor in "charge of lots of things" (her words, not mine) is unable to give me my refund until Tech Support have completed all avenues of "troubleshooting the problem". I asked what more could be done and how much was reasonable for a person to go through - her reply? - she didn't know because she wasn't with the Tech Support! So I circled round to Tech Support AGAIN and 4 hours later, I was told I needed to have Bell come out and check my lines (they could come between 7am and 9 pm on Thursday). ARE YOU KIDDING???? a 14 hour window? Oh, and if Bell found nothing wrong with the line, I would be required to pay $100.00 for their call-out. This was TechSavvy's "next step" in troubleshooting. By this point, I had had enough and decided to cancel and take alternate steps to getting my money back. after this, I WOULD NEVER RECOMMEND TECH SAVVY TO ANYONE - if you are remotely even thinking about getting them, run away - they are unethical and once they have your money - you will never get it back - they have no idea about customer service. read more

Teksavvy is the WORST INTERNET PROVIDER! If you want to save yourself time and the headache, it's worth spending the extra few dollars to go with Rogers or Bell. I had to wait a month and a half for anyone to finally show up at my home to install the internet. Not to mention, Teksavvy provides you with various times for installation from week to week and they keep cancelling their appointments with you. I've waited for someone to show up at my home for hours on a certain day and no one came. Also, you wait on the line for hours to receive help. Worst company I have ever dealt with. Not worth it! read more

Let me start with saying this, Teksavvy has some people who work there who are aquetate at customer service. The others not so much. If you don't want to read the whole story. The long story short was that I paid $230 for 3 days of internet over a 2 week period. I got refunded $75 dollars and I am back with shaw for the inevitable future. The fiasco of dealing with Teksavvy all started 3 weeks ago. I was tired of dealing with Shaw's high priced internet and decided to give teksavvy a call. I had my Shaw service cancelled and my teksavvy service started. The day teksavvy internet was supposed to come in effect a shaw technician( teksavvy ruins through Shaw's internet lines and uses shaw technician to do there installs for a fee) came by my apartment building and installed the internet. First off this install will cost $80 versus shaw's $30 fee. So the install was done during the day and I had no chance to check if my internet was working because I had to go straight to work. I got home that day and turned on my computer and played with the settings to make sure the internet was working. It didn't work so I did all the troubleshooting steps with my newly purchased $100 teksavvy modem they force you to buy. The internet still didn't work so I got on the phone and called teksavvy. They then gave me something called a ticket and told me to wait until a tech guy would call me to troubleshoot. The guy didn't call until 2 days later and during that time the internet worked twice for 30 minutes each time. When I got on the phone with him, we went over trouble shooting steps and the internet didn't start working till the very end of the phone call when I hung up. I thought great, he fixed my problem, a bit of inconvenience for 2 days, but now we are up and running like normal. Boy was I wrong that internet lasted 3 days before it shut off completely. The online light was off and there was no way to fix it through troubleshooting. 5 Days of no internet later my second call with a tech agent ended with him saying that there is a problem with a radio frequency and a technician needs to come in and fix it. I'm starting to get pretty angry at this point and trying to keep my cool by any means necessary and ask if there estimate of coming in 2 to 3 days is firm or it could be more then 3 days. They said it was just an estimate and could be longer. I ask to cancel because going to coffee shops to work from home is not an option keeping the confidentiality of my clientele's personal is impossible in a public space. I proceed to ask for a cancellation of my services and a meager $10 was offered as a refund after shelling out $230 for the the modem, installation and the first month of service. I ask with more with contempt in voice because at this point I feel like I am being robbed and the robber is waving my money in front of my face. I get off the phone after arguing for half an hour. I go to bed angry and wake up the next day seething with anger. I just payed $230 for 3 days of internet and my only options are to keep the service and hope it all get fixed while waiting at home for a technician that could or couldn't come to my apartment. The other option was to cancel the service and be done with his horrid service and $220 poorer. I decided to cut my losses and call teksavvy back up. When I get on the phone my courage lifts a little bit and I confirm to myself I will not go out without a fight. I tell the woman all the things that I experienced over my 2 weeks with teksavvy. She didn't know what to do because at this point I was livid and a man from escalation was transferred to my call. I told the man the same thing as the woman and he said that he's manger was very disappointed at how my file was handled. He offered me $75 for returning my modem and that was about it. He explained that every time I called that cost me money and that after the multiple calls I made my possible refund of $150 ( I couldn't get reimbursed for the $80 install because that was in Shaw's hands now) that I was left with half of it. I called Shaw the next day and got a date this weekend for them to reinstall my internet. They waived the install fee so I pretty much paid $150 for 3 days of internet. The better business bureau will be notified and I hope that anyone who lives in Vancouver or Canada for that matter doesn't get swindled by this awful company. read more

We have tektalk phone with tek savvy. Our home address was not changed for 2 months after we moved. Meant emergency call would have sent 911 responders to the wrong address. When using VoIP service you receive very strong warning about keeping your address correct since it's used for 911 calls. Tek savvy had new address on service records, but old address for billing and acc. Info. This was only one of the mix ups with tek savvy. Only use Tek savvy if you don't rely on the service they provide. read more

We signed up with tech savvy in early october and were told we would be set up on october 28th. we had to have bell install a dryloop. and tech savvy had them coming october 28th. october 28th came and that night we had no signal. tech savvy said that bell was here and we were set up and we had a bad modem. we bought on from ts and still no signal. they said oh you have a bad jack it was fine they they said to check all the jacks. still nothing!!! I called bell and they never came here but tech savyy said they did. we got on today. 2 weeks late. speed is the same as bell. They had some pretty rude techs!!!! hoping for a credit. on and off were on hold at least 10 hours read more

I've been with Teksavvy for almost a year and almost every night of the week around midnight the connection stops working for about 15 minutes to hour and half. I called the support which always takes about 30 to 45 mins to get an agent and they never gave me any straight answer. I was with Rogers and Bell before and the only reason I switched to Teksavvy was b/c it's cheaper so I guess you get what you pay for. If you don't mind long wait to get support or connection interruption that this company is for you but I'm thinking of switching back to either Bell or Rogers as I need a steady and stable connection read more

AVOID THIS ISP - they screw you just as hard as the big companies. We were supposed to have DSL set up at our new home. We were given a 12-9 p.m. window. At 8:45 a.m. a telecom tech called and said he wanted to come now. We accommodated this request. All he did was plug in our modem and leave. Thanks? Hours later the Bell tech came and did some work outside but told us the Telecom tech should've come after him for the installation process to be completed. Obviously since he came at 9 in the morning we had no chance of this ever going smoothly. We called Teksavvy who were of no help and had no solution except "call back after midnight". We called Saturday and were told no one could come finish the job until WEDNESDAY and there may be further costs. At this point I cancelled my service and went with a company who could help me ASAP. I work from home and need internet to work. Now Teksavvy is refusing to rescind the $50 activation fee for internet that was never activated! Dealing with their customer service has been atrocious. They flat out refuse to do right by a customer. Instead we are being charged and punished because they don't coordinate their techs or hold them responsible for their crappy work. On their main Residential web page they state this: "At TekSavvy, you don't get just an Internet Service Provider (ISP); you get an Internet Service Provider (ISP) that cares. We know you need choice, you need an alternative to the big guys, and you need to know at the end of the day we'll take care of you no matter what. We are committed to giving our customers the best internet service and the best phone service possible. In fact, we pride ourselves on that: on being able to give you more than you thought possible, all for a fair price, with great service, and with no contracts and no hidden fees." What an outright lie. I have never been treated so terribly by a company that is completely unwilling to do right by a customer. I am being forced to pay $50 for nothing except a lot of stress. read more

Horrible customer service. They are unable and not willing to fix my problem. Constant excuses... down for a few days already... so if you want reliable internet stay away from TekSavvy. VMedia is cheaper and better provider read more

Terrible. Internet speed is like dial up. I have bought 6mb/s and I received 30kb/s. One of my biggest mistake was switching to Tekssavy. They send me a cable modem without wireless support. Please do not trust on your friend explanation. I have screen photos of my internet speed test in different days. I can upload them here. read more

I read the other reviews from Western Canada and seems I have the same issue. Teksavy relies on Shaw tech to do the installations. I got a call the installation day, to call back and confirm that I am home. I call back at the number and Shaw support came up. They decline they work with Teksavey and they asked me to call them directly. After 5 calls between Teksavy and Shaw the technician never came to my house. Pending rescheduling and now I am terrified that I will not have internet. Seems more people like me having same issues from West canada. Too bad because I had Teksavy in Toronto and they were terific. If they do not do something fast they lost my business. read more

Teksavvy is a terrible service, do not go with them. After 3 weeks of waiting, I still do not have internet. They sent a technician over and they wasted my evening. To make up for their failure, they have to send an other technician and to do it in a reasonable time, they want me to miss a half day of work. They do not understand how customer service works and have no control over their network, which creates unreasonable delay. read more

Pathetic customer service. Many hidden charges wil pop up and wil be charged on ur credit card without informing or taking permission from u. Really regret switching to teksavy. Customer service representatives are really rude n totally useless. read more

So far, not impressed. I ordered the service to be installed June 15, it finally worked August 10, in the meantime, they continued to charge me for service. After several calls, hours on the phone, 3 mornings off work, it's working. But as a courtesy they offered free service two months. However they just applied what I paid to the next two months, and now want full payment. Taking my business elsewhere read more

Very unhappy with the service so far. When initially signed up for 100 Mbps tier cable internet I was told I had to order a specific modem for this speed tier but was not informed that this modem had huge wireless connectivity issues and that there would not be a fix in the foreseeable future. At a rate of 82.95 a month for unlimited internet at this speed, and the modem costing me almost 300 dollars and then having to go buy a 70 dollar router because their modem doesn't provide reliable wifi, I am less than pleased. I have had to call in numerous times for tech outages/issues and their customer service sucks. Not willing to at least compensate me for the router I had to go buy because their wifi on their router doesn't work is total BS read more

worst customer service ever....do not go with this company.. waited 1 hour 30 mins. for them to answer the call. and the associate didn't knew how to handle the request. read more

No internet service and no customer service. Been without internet for a week (since last Monday). First they blamed the problem on Rogers. Rogers fixed their problem and I called to let them know we still had no internet, they dismissed it and told me to wait. Case manager was not available. Next day I called and they said they closed my ticket and cancelled the tech that was supposed to come Wednesday. They said they would try to send someone. Case manager was not available. Again, on Wednesday no one came, they rescheduled the tech for Friday morning. Friday morning no one came, they said they called, but I was home all day and nobody from the company called the house number. Later I found out they had called my husband's cell phone number, which is not the number on the account. I called them to hopefully have someone come in that afternoon, they said they would try. Case manager was not available, but I was told he/she would give me a call. It's Monday, a week later, I have no service and have not heard from them. read more

-1 star. i called to have a home phone set up for a work from home job. they scheduled it for Friday training is for next Tuesday. they didn't show up Friday and rescheduled for Monday and didn't show up again on Monday. then when i called on Monday after the tech didn't show up, and that's when they told me the order wasn't placed properly and it was the vendors fault. now i have no time to try and get another service provider to set up a home phone in time for training tomorrow and all they said when i asked about my loss of wages was to make ends meet. im a single mom with a 9 yr old daughter . i have rent coming up an also Easter. thanks tech savvy! read more

Have enjoyed Teksavvy but the last two months - argh. First the phishing at same time their unlimited plans were being rolled out. Was receiving daily emails such as one day "you have used 88% of your usage" and the next day "you have used 95% of your monthly usage"...when before NEVER exceeded monthly usage. Teksavvy was eliminating my plan (35) and whether rightly or wrongly made it felt like a push to either move to unlimited package with less speed and about same price , or more expensive unlimited package with slightly more speed and also requirement to buy a new modem. I felt forced to move as suddenly being hit with overuse feel ...and now have a slower plan than before! Teksavvy always had the edge of being competitive (and friendly employees) but their plan reconfiguration-when other companies are lowering their fees - is less competitive and looks to be a bit of a money grab.I am looking at other options with super fast speed that have recently become available in our building, wth the added bonus of being a slightly more stable service. Pushed to the dark side:) read more

horrible pathetic. wanted to buy(subscribe) their internet service but the phone call wait time is an hour anytime of the day; live chat is mostly not online!!! for the 10 days i have been trying to actually set up internet. this is the so called developed country and toronto is the business hub. if were in pakistan or bangladesh i would have got connected long time back. read more

Teksavvy...Cheap Yes..Good when it works but look-out if you have a problem! Horrible Service and Tech Support. Managers never call you back when you ask one to..Support is either untrained and clueless or rude and arrogant... -------------------------------------------------------------------------------------------- I just got off of the phone with Teksavvy customer service and have CANCELLED my high speed cable internet with them. First, you need to know that Teksavvy is not an "internet provider", like Bell or Rogers. Teksavvy is what's called a "Third Party Internet Provider. This means that they do not have any of their own lines to serve you with your connection and bandwidth. That is all purchased from Rogers and Bell and then resold to you when you sign up with them. Ultimately you are still doing business with Bell and Rogers but with another party, Teksavvy, in-between. I cancelled my service with them because their tech support is atrocious. Well, that might not be fair. In order for their tech support to be atrocious it would actually have to exist first. Sure, they have people answering the phones but some of these people or so limited in training that they will tell you things like "try unplugging the co-ax cable from your modem and plugging it back in,,,sometimes that will fix a problem" or "you will never get good speeds on your connection because you are using a wireless router". Both of those statements are completely in error and absolutely ridiculous. In the case of high speed cable, if you have any issues at all then all Teksavvy will do is send an email to Rogers and wait for, an agreed upon with Rogers, 48 hours and hope that Rogers responds. In most cases Rogers doesn't respond on the first try and they have to email again, this time with a 24 hour wait. It can sometimes take 3 or 4 emails before Rogers even acknowledges Teksavvy's mail and then who knows how long to actually fix the issue after that. Just before I cancelled I was reading a post in the Teksavvy section at dslreports.com where a customer will be down for 15 days best case scenario if Rogers actually shows up to fix his issue when they are booked to. 15 days his internet has been completely dead. That's ridiculous. Teksavvy offers high speed internet at prices that are cheaper that Rogers or Bell but when you have a problem or your internet goes completely down, be prepared for a long wait to get it fixed. The people in tech support are iether untrained and clueless or rude and arrogant. You can sit on hold for over an hour just waiting to speak to someone and then get little or no help. My advice is for everyone to steer clear of Teksavvy. The low cost is just not worth the headaches you can experience. read more

Wow....I am impressed with TS. I cut over from Rogers on the Sunday of the Thanksgiving weekend. I was expecting problems.....but my new cable internet from TS was up and working perfectly. I only had to hook up my TS modem and immediately I was sending and receiving....and streaming movies. I have had the service now for 1 month....no problems. Next month I am switching my Rogers Home Phone to TS VoIP service. I have several friends using TS VoIP and they have no complaints. Great service....and I am saving big money each month. read more

i signed up and bought my modem through them which was a big mistake . Teksavvy installation is actually done by Bell. Installer came activated the line but still no DSL service. Bell thinks it's a bad modem. When I called Teksavvy to cancel since nothing is working I was told they won't refund me anything. As a second option I spoke to their tech guy who insisted modem is fine and it's probably a bad phone cord or maybe just wait through midnight since he thinks Bell does some midnight update. Anyway, morning comes still no DSL service, I then bought a new phone cord and still no DSL service. Now Teksavvy is now sending Bell to troubleshoot again and another modem who the previous Teksavvy tech insisted was fine, how he was so sure who knows. I also had to agree to a disclaimer before they'd send out a Bell tech to agree to pay a service charge if Bell doesn't find a problem with their install. Bell came back and found out they hooked me up to the wrong phone line. Now everything is working. Why 3 stars, primarily because of the poor install process and troubleshooting. We'll see, Teksavy does seem to offer the best value for internet service in GTA. read more

TekSavvy, WORST Customer Service!!!!! Gene Yus is a Putz. Get a Call back system so customers aren't on hold for days, weeks, and months. I personally have been on hold for 4++ hrs, on several occasions. This is not uncommon. They told me a date of install, I waited all day for a no-show. No one in the place, when you do get them on the phone has any technological background, nor do they have any pull with the Telco's that they are leasing the pipe from. So when they book a date of install on your behalf, you never really have the ability to confirm with the installation tech he will be onsite as planned. Don't believe me ... ask the support Team at TekSavvy, to provide you a number that you can confirm with the actual Telco their piggybacking onto so you can confirm that the installation and tech will be there as promised. First you need to get these clowns on the phone to ask them. I've actually called the Telco, they won't talk to you, you have to exclusively deal with TekSavvy which has no clout. They promise the moon deliver zip, nada, zero. I've been billed and still have no service and have been told I would be contacted with a new installation date within 2-3 days, that promise was 10 days ago. They are at the mercy of the Telco's when it comes to Modems which you buy from them. Geez Gene Yus, your a communication company, duh, communicate with customers, we live in a world where getting back to folks customers should take minutes not hours, days, weeks, month's Cancelled, cancelled, and cancelled! read more

Teksavvy used to be great, the prices and speeds were fair. The customer service was always a little slow and I was ok with that due to discount price, however now it is impossible to reach a customer service rep. I originally called to change my address and continue the service...the wait time was over 2hrs. I opted to send in 3 online tickets..still no response...I then decided to cancel my service. Since their website states you can only cancel via phone, I tried calling 3 more times at various times throughout the day, but still always received the over 2hrs wait message. The next billing period came and I was charged. I kept calling and after send messages to their facebook page, dslreports, and IM, I finally got hold of someone on IM after waiting for an hour and a half. They said they would not refund the month. Further, the rep would not acknowledge that the wait times are over two hours. The service rep, David P had said that I should have called right at 8am when the wait times are 'minutes.' Not only is this not true, but I think they fail to understand that this is customer service, not a radio contest. Teksavvy's customer service is unacceptable. I would definitely not do business with them ever again. If you are looking for a cheap internet package there are now plenty of alternative re-seller providers. read more

I have to say that I haven't had such poor customer service from any company I've ever dealt with. I recently tried to switch to teksavvy after growing tired of all the billing nonsense at Rogers. I was given an install date for home phone, took the day off work and waited...and waited. At the end of the day, no one called or came so I called and was told I would get a call back in 24hrs. I waited again. Still no call. Two days after the phone was supposed to be installed, I called again, only to be told that yes my phone was installed. I told them no technician had contacted me and I still had no dial tone. I was transferred to Tech Support and waited for 27 minutes before someone came on the phone. I was then greeted by the snottiest technical support rep I've ever had to deal with in my life. He told me that they could send another technician out but that I may be charged for the visit. I told him that I hadn't even had my phone connected yet so didn't think it was fair that I should have to pay for a technician to come since they had already billed my credit card for the installation and the first month's fees. He said I could "take it or leave it". I asked him to cancel everything because I didn't want to give my money to any company that would treat their customers the way I was being treated. He told me that he could but that I would not be getting a refund because their records indicate that my phone was installed...even though I had no dial tone! Up until now I had only heard good things about Teksavvy. I saw them as a small company I wanted to support them. BUT THEY HAVE NO IDEA WHEN IT COMES TO CUSTOMER SERVICE! I was planning on switching to their Internet service as well once my 30 day cancellation period was up with Rogers but decided to go with Acanac after my experience with these idiots. It turns out Acanac offers free home phone with their internet service so there was a silver lining to this horrible experience. read more

After a year of service with Teksavvy they are no better than Bell. If you ever needed to experience feeling like a ping pong ball, try calling their tech support with a real issue. I have been kicked back and forth for weeks. I even cancelled and reactivated in order to have someone guarantee the service would be operational. After yet another failed attempt they demand even more money on top of the activation fee to perform more tests related to the installation. This is after paying an activation fee. This is a complete and total joke. I've had better service from Bell following the unfortunate outsourcing of their tech support to an untrained call centre than what I get from Teksavvy's support techs. I'm glad they are a Canadian company but they can't seem to get the service working or provide any meaningful alternatives. I want my money back and my lost time returned from this joke of a company. Buyer beware! read more

we were with Bell for ages and thought we would try Tech Savvy. mistake, consistently really slow during normal peak times. forget streaming. poor service, can t speak to a manager read more

Run, do not walk, from Teksavvy. Their name should be 'not-teksavvy'. Today was my install day. They sent me an email 2 weeks earlier saying my install window was 8am-5pm. It never happened. When I called them, they said the activation could take until midnite. I said that was unlikely since there are no Bell wires connected inside my house. I tried to tell them that for 2 weeks and no one, I mean no one, would take me seriously. When I expressed frustration that I lost a days wages while I waited for their phantom-install, they said I didn't need to be at my house because Bell was doing a remote activation. But their email to me told me to be sure to have someone over 18 present at the house during the install window. Teksavvy is a company that can't deliver and they aren't willing to take the customer seriously. This has been an exercise in frustration. Now I know why the big guys just laugh at the small providers. And that's why the big guys can charge huge rates. read more

Terrible company. 30-45 minute waits on the phone minimum if you have any problem. My internet hasn't worked most of the time I got them. Three phonecalls later, no tech was ever sent to fix the recurring outages. The cable is perfect, I think it's a problem with the crappy modem they sent me, since I never had a problem with the Rogers cable connection I had before which is what is being used right now (since TekSavvy is a 3rd party distributor for Rogers). They are not willing to refund the full amount for the modem. 20% restocking fee & $15 "handling" charges. The modem doesn't work with a lot of the new wi-fi routers on the market at the moment & the TekSavvy tech's response to that is "call the manufacturer of the router & they should be able to help you out." They also refused to refund me money for lack of service saying since I have high-speed cable, they can't track my usage (Rogers can easily track usage). Terrible service. I regret signing with them & wasting my money on them. read more

The service was fine in my first apartment, but when I had moved to another area of Toronto they could only offer the slowest speed of internet. The technician had come out to connect the internet and told me that i wasn't going to be able to use it because of the slow speed, He wasn't able to connect to anything so he advised me of the situation that I would be better off with another service. I had emailed teksavvy to cancel my services. 4 months down the road i find out that they had been charging me since, had no record of the connection issue. They had said the technician completed the job and no issues were noted. They said they received my email and had informed me I can't cancel services through email and continued to charge me even though my last conversation over the phone with teksavvy was to place my services on hold until connected so I won't be charged. Now they claim that i should have called when i had connection issues....not even aware i still had services still with them, nice teksavvy... obviously no reimbursement is possible for the past 4 months for their screw up. read more

***STAY FAR AWAY FROM THIS COMPANY****If it were possible to leave a negative rating, I would be all over that. This company makes it next to impossible to do business with them. Sign up is a breeze, but if you encounter any snag, every step after is like pulling teeth. None of their departments seem to communicate with each other, don't seem to have any authority to assist in any way. They will only install service between 8-4 from Monday-Friday. I sat at home for upwards of 5 hours, waiting for a technician who never showed up. When I called Teksavvy, they were unable to tell me what was going or what happened to the technician, and were unable to call them. So, I took an entire day off work for nothing. When I attempted to cancel service for the mix-up, they advised that no, the technician had connected my remotely? Then why the hell did I have to take time off work to be there for the technician if they weren't even needing access to my home? When I attempted to cancel, they advised that they'd still be keeping the activation fee if I cancelled, despite it only being a day. If I could go back and just sign up with the big cable company, I would. The extra money I'd be paying would be worth not having to deal with this company and their AWFUL customer service. read more

Where is this great Teksavvy that you are talking about???? Been a customer for just over a month now, purchased their modem, and upon day of installation have been calling them NON STOP for either no connection or lack of speed promised. (CABLE) Oh yes, and if I had only known they were using Rogers I would not have chosen them in the first place as I had just left Rogers. Good grief these people are rude, have sent Rogers 4 tickets now only to let Rogers trump them every time and ignore the tickets sent even though Teksavvy themselves acknowledge that there is definitely a problem!!! I have spent over 10 hours on hold, I have done endless system check's is horrid and I have had Teksavvy deny me any credit for inferior service even though it has been only 30 days of service and I have paid them almost 300 dollars to date including all costs (set up, modem, first two months bills - they bill a month in advance) .They most certainly are not acting as a responsible company as they pass my phone calls and my emails from staff member to staff member. read more