Josh was wonderful. Really took the time to explain each area he inspected. My husband and I both…read moreasked tons of questions and really did stay on his heels, trying to learn about our new home. He was just so patient! The report that comes after, is very detailed and really informative. I love the fact the inspection report stays online on housemaster website (the cloud). It will allow us to update our home and any improvements we make throughout the years. I would suggest a better secretary whom answers the phone. Not informative at all. I felt like she did not answer certain questions (perhaps she did not know, or was pre-occupied). However first impressions are everything and I truly almost went somewhere else, because of her. However, I loved the reviews I read, the website was informative too. Referrals will come, but again....a helpful first communication point.....is very important!

Received a very good full house inspection. Took time to explain all the findings. Inspector was…read moreextremely courteous. Price was better than two other competitors that I called.

The value of the information and education with the consultation is priceless. Thank you for all…read moreof your help I would recyou guys every time.

Moldman Team was professional, efficient & promptly provided the remediation work I needed…read morepost-tornado. They provided a thorough report of work prior to completion as well as recommendations after the job was done. I'd definitely recommend Moldman services; as I plan to be a repeat customer myself. ~Christy

I rarely write reviews like this, but my experience with Metro East Home Inspection deserves to be…read moreshared so other buyers can protect themselves. I hired this company expecting a careful, professional inspection. What I got was an inspection that failed to catch major sewer and main water shutoff problems that have now cost me over twenty-five thousand dollars out of my own pocket. These were not minor cosmetic issues. These were serious material defects that any thorough inspection should have flagged or at least raised concern about. After all, you hire a company like this to find and identify problems. I paid for a main sewer line scope and home inspection. What I got was a sewer scope done on a branch line, an inspector who failed to walk the full perimeter of the house, and someone who took the seller's word for which cleanout was the main sewer line. After the problems surfaced, I asked reasonable questions and requested their insurance information. Instead of transparency, I got resistance and runaround. For a company that promotes trust and professionalism, that response raised even more concerns. The inspection report gave me confidence to move forward with the purchase. That confidence turned out to be misplaced. I am now dealing with major repairs that I would have addressed before closing had the inspection been more careful, complete, and competent. I am not telling anyone what to do, but I strongly suggest that home buyers do very careful due diligence before relying on this company. Ask detailed questions. Verify what is and is not being scoped. And consider getting a second opinion, especially on sewer lines. This has been an expensive and frustrating lesson.

Adam was great. He was very thorough and took time to go over everything in person as well as a…read moredetailed written report. He took tons of pictures and explained in detail each concern and more importantly why it was a concern. I would not hesitate to recommend this company, and will use them again.

Edit in regard to their response: They did not explain that their services covered the condition…read moreof the pipe on the day of inspection (that was never a conversation). You know why? They didn't need to! That was never under question! I never stated conditions worsened, only that they failed to note any water intrusion from a joint ON THE DAY OF INSPECTION because it was CLEARLY IN THE VIDEO that Superior Sewer and Pillar to Post provided. All they needed was a note in their inspection report stating: water intrusion from joint at x ft from the cleanout... I don't care if they recommend a fix or not, their inspection didn't note it. Now onto the regular report: They really don't think they missed anything, I'm impressed! A non-operational grill (due to a bad igniter) is not the same thing as leaking natural gas! Now that they are disputing that part of my review, let's list some of the other things that they missed: a leaking shower valve (separate from a leak they noted in their report), a non-functional AC unit (wall unit), two saddle valves in use that are not up to code, a foundation crack and some drywall cracks (foundation crack was behind a flower plant, so I don't entirely blame that on the inspector, and I'm not mentioning other cracks because they were behind items they aren't supposed to move). Additionally, I paid extra for use of the IR/thermal camera and they were supposed to use that in a very specific way in accordance with their own Standards of Practice (SoP). Specifically, to check for loose connections in the breaker panel the process is: take the front panel off, turn on a high load appliance such as an AC unit, and take a reading with the IR camera. They took a reading with the front panel on (so no useful thermal measurement was taken) and no high load appliance was running. There is no way now to know if there was a loose connection or bad breaker during the time of inspection. Any inspector worth your money would use a temperature sensor to measure the temperature of air coming from air registers to ensure an appropriate temperature drop when the AC is running. They did not do that, hence the broken AC unit that was missed. A lot of the things they missed on the regular inspection report I didn't blame them for missing. I've had way more time than them to find problems, but their response to some criticism is what really makes this company the worst. Original: I hired them (and they hired sister company, Superior Sewer) to perform a sewer lateral inspection. They missed a break in the lateral that cost thousands to repair. I got the line rooted and part of the line had so much water intrusion that the rest of the line couldn't be rooted (water was saturating the 6 inch line). This was clearly visible during their video inspection and they didn't even note it in the report (not quite as much water, but still a waterfall in the lateral line). They refuse to acknowledge they missed anything stating water intrusion in clay joints is "normal". I agree that ground water seeping in is no big deal, water POURING into the lateral, which was happening during inspection, is NOT normal. They refuse to acknowledge any fault or even refund the cost of the inspection despite the fact their miss cost THOUSANDS of dollars. Don't use them. They also missed a number of things during their standard inspection and, during their Gas/mechanical inspection, they missed a natural GAS LEAK in the grill.

Amazingly thorough inspection. Kyle was great, so informative and hugely reassuring for us as first…read moretime buyers of an old home. Would recommend them to anyone who wants to know the full scoop on any property and it's really nice to be able to choose from a menu of options. Thanks Pillar to Post!

I hired Mr. ****** of Hawley Inspections LLC to perform a home inspection prior to purchasing my…read morehome. After purchasing my home, I was first made aware of foundation issues on April 1st when I had a professional contractor assess the crack with evidence of water intrusion in the south wall of my basement per my home inspection report completed by Mr. ****** on 2/14/25. Immediately upon entering my basement, the professional contractor was concerned with the bowing of several walls, horizontal cracking, and foundation shifting. He stated these issues are a major concern; three walls would need to be braced to prevent further bowing and a french drain and sump pump would also be required to relieve the hydrostatic pressure off of the walls thus reducing the risk of further damage. Per the inspection report, Mr. ****** only included the one south wall crack and per the contractor it is not an option to simply repair this crack. The total cost for bracing, the french drain, and sump pump installation came to $20,140, thus the lowest bid I received from all the contractors who inspected my foundation. I was asked by each contractor if I had a home inspection completed prior to closing and when I told them I had, they were appalled and said that the home inspector should have caught these red flags immediately, especially with the accompanying issues on the main floor. My mother and I notified Hawley Inspections LLC of the results we were given immediately. Mr. ****** finally agreed to revisit my property to take additional pictures of my basement on Friday, April 4th. During this visit, my mother asked Mr. ****** if the extensive amount of plaster cracks located in my ceilings and walls on the main floor were still considered normal when accompanied by bowing basement walls and Mr. ****** responded, "not as normal" (as mentioned in the inspection report, these plaster cracks are labeled as "typical"). The inspection report lists what foundation points the inspector shall inspect. These areas that Mr. ****** was to inspect were visible the day of inspection. My father questioned Mr. ****** about the appearance of the basement walls and Mr. ****** implied that there was no concern. Mr. ****** also had not conducted an inspection of my crawlspace nor the attic as per the contract leaving me unaware of other potential issues. He also neglected to detect five gas leaks in the basement costing $1,500 to repair (services provided on their website includes a standard gas leak test; I was not told and nowhere does it mention that there would be an additional cost to have this completed). After a mentally exhausting two months of ongoing correspondence with Mr. ****** himself and his insurance attorney regarding the costs of damages, the attorney has unexpectedly retracted all previous settlement offers. As of the most recent correspondence, his insurance attorney was only willing to offer a small fraction of what the repairs cost in exchange for me most likely signing a non-disclosure and not being able to share my story. In addition to the inspection report listing what foundation points the inspector shall inspect, foundations/basements/crawlspaces are key structural elements that are included in The Standards of Practice for home inspectors in Illinois and had Mr. ****** followed these standards; I would have had the option to either walk away from closing on the home or negotiate repairs prior to closing. I never imagined the process of purchasing my first home would be such a negative one. I want to share my story in hopes that no one else has to experience what I have gone through.

I have bought 2 homes and used Hawley for both. I 10000/10 recommend this inspection business…read more They're very friendly and they're very helpful. I worked with Michael and he was the best!

Highly recommended, one of the best dwelling inspectors in the Greater St. Louis Metro Region. Mr…read more John Black has decades of professional experience and industry knowledge, I would recommend AEL to any of my friends or family. John is very polite, courteous, and trustworthy, he arrives on-time and gets the job completed in an efficient manner. We reached out short notice, received immediate callback, and AEL was on-site by 8am next morning diagnosing the complaint. I truly appreciate the shared knowledge Mr. Blank brings to diagnosing the compliant, we are very satisfied with his suggested remedies. If you are having any issues related to indoor air quality, call John Black at AEL, best environmental assessor in the game today!

John Blank "Environmental Specialist" arrived at my house an hour and a half early which was a…read morecomplete surprise and not at all convenient for me. Totally unprofessional, wanted to chit chat with other workers I had busy in the house and was barely able to walk up and down stairs to perform his function. Before beginning his AIQ test, he wanted to crawl around trying to spot mold rather than test the air for it. Found him picking apart dust bunnies trying to call it mold. This dog and pony show is quackery to the core! Can't wait for the test results

We retained Chris during our house hunt over the course of 8 months. He inspected three separate…read moreproperties for us and we are very happy with his services and the way he runs his business. He is professional, thoughtful and through. He and his team are easy to work with and they promptly produce reports and he was available to answer any additional questions we had after our inspection. I would strongly recommend this business to anyone who needed their own house or a potential home inspection.

Wow, Wow, Wow. We were very impressed with Chris' work ethic. He is HIGHLY DETAILED and…read morePERSONABLE. There's no way a 1st time home buyer can notice these findings while doing a walk-through with your agent. He even took extra time to explain to my husband all the deficiencies in the home. Outside of the home inspection, we requested additional services. (Radon and Termite - 1st-time buyers: PLEASE GET A RADON TEST; SO WORTH IT) And the service also includes a "Request List" feature to provide your agent with a repair/replacement/monetary reimbursement report to provide the seller. This made the process seamless and kept the home buying progress moving!! Would DEFINITELY hire again and refer CBC Home Inspections to family and friends.