I regret choosing TeethDS in South Carolina, as my experience with Dr. Erin McKenzie, Dr. Luke Liszka, and office managers Kara and Kayla has been nothing short of disappointing and frustrating.
We specifically selected this practice due to their offering of full sedation, which was clearly communicated during our initial consultation on November 1, 2023. We even paid for the sedation upfront before scheduling the surgery. On December 12, 2023, we paid a deposit of $259.98 for sedation services for periodontal surgery scheduled months later, for April 24, 2024.
However, the surgery never happened. The office cancelled the appointment the day before, via text message, without any prior authorization from us. Dr. Liszka refused to refund the payment for the services that were never rendered, despite the fact that the cancellation was due to the office's mismanagement of scheduling.
We waited four months for the surgery, only to have the office reach out the day before to ask if we could come in for a 3D x-ray. At that point, we had already been prepared and were expecting the surgery to go forward as planned. The office had not reached out before this time for any pre-surgery details, and when we called to confirm the preparations, they apologized, stating that they couldn't perform the sedation at the scheduled location. The office admin promised to call us back, but instead, we received a text an hour later, cancelling the appointment. There was no follow-up, no attempt to reschedule, and no responsibility taken for the mistake.
Dr. Liszka's refusal to acknowledge the office's error and his lack of professionalism are the primary reasons we cannot trust this practice. Additionally, despite his claim that there is a three-day cancellation policy for refunds (which did not apply in our case), he refused to refund our money.
Further, their office staff contacted our insurance, incorrectly stating that the x-rays were covered, when in fact they were not. Despite me informing them that the x-rays would not be covered since we had already received them, the office insisted otherwise, leading to an additional cost on our end. I did not pursue reimbursement, but in hindsight, I should have.
To make matters worse, TeethDS is also refusing to release my dental records.
We strongly advise seeking care elsewhere, where professionalism, integrity, and proper communication are prioritized. In the end, I lost $259.98 on December 12, 2023, and I would not recommend this practice to anyone. read more
