When we opened the bus cargo door, last week, my wife's Briggs & Riley suitcase had lost a wheel - this was a disaster as we were just beginning our tour of Italy. Briggs & Riley company didn't have a dealer in Rome so I asked the Hotel for help and they said the only real suitcase store in Rome was Tedeschi Roma Tel. 06 6795575.
I called right away and even though they didn't have any Brigg's & Riley parts said they would look at the suitcase. I left it overnight with the owner Stefano, as he was willing to see if he could figure out some way to make the existing part work again. I was sooo relieved when I called the next morning Stefano was able to repair the issue, I grabbed a taxi in between tour stops, to pick up our repaired suitcase, and we were able to get through the rest of our tour and back to Houston with the wheel operating like new.
Thank you Stefano... Bravo!
Regards,
Jeff G. read more