Read the two positive reviews. Notice how canned they are? Notice how they could have been written by the same person? Notice how they each address issues that Cat K.'s review revealed? Cat K.'s review is spot on and much like my experiences through three orders with Ted. But I got more to say about these cretins at Ted who act more flaky than an Elementary School Weed Dealers.
They have NEVER sent an e-mail informing me that my purchases we being shipped. And it has left me in dark each order. Back when the amount you needed to spend for free shipping was $179, I tallied up what was in my cart correctly and had $181. I placed the order. Got the instantaneous confirmation email which always states they will send me an email when my items ship. A week later, no shipped notice and I noticed their charge on my bank account was $204(shipping was $28 back the, I believe. I didn't check when I ordered because I intended to go for the free shipping). I sent them an email inquiring. No answer for 3 days so I called them. No answer on the phone. I tried again later. No answer. The next day I called early and got a lady who said their system was down due to a power outage and she would look into my order and get back with me as soon as she could. Two days later and no call back so I called again because on my account info order page it said processing. Were up to 12 days now and I had run out of tobacco so had to make a special trip(over 20 miles north of me one way) and I bought enough to get me by for a week. It wasn't enough. By the time I got through again the same lady gave me a story about how my order was waiting to be shipped for one of my many bags of tobacco to show up and should go out in a day or two. Also, I needed to resubmit my picture of my licence because the first one got misplaced during the power outage but the good news was one of my items went on sale and she would credit me for that on this order. I didn't think she would charge me for shipping because of that til the next day when I called to confirm she got my second sending of my license but it would take a day to process and besides they were still waiting on the out of stock item. I said can you cancel the first order and rewrite the new order without that item. Yes but we will have to refund your money as it can't be applied to the next order. I said, "Do it". She said she could cancel the first order but i would have to go to the website and reorder. I did that and made sure to double up on another item that was in stock to get the free shipping forgetting about the item on sale. Once again that item took me under the $179 limit and I got charged for shipping again because a "sale" item took my total under the free shipping mark.
I could tell, like we always can, this lady was a liar and not a good one at that but with them sitting on my money and already 2 weeks gone by I wouldn't make a stink, yet. My layout for the first order took 10 days to be put back into my account but it was $5 less than what they took and I noticed I was charged for shipping again on the second order. It was 24 days from when I placed my original order before I got my tobacco, a machine, tubes and papers. One of the pounders was punctured and sure enough the tobacco was bone dry. These splinkter voids are lazy, they lie, they nickel and dime you for extra profit and they are total flakes about conducting business professionally. They don't give a rat's tucas about their customers cuz they deal in an addictive drug.
Second order months later and I kept it down to just a 5 pounder and two 1 pounders and paid their high shipping and handling. It arrived a week later but the big bag had holes in it and the areas around the hole was just beginning to go dry, like the holes were new, freshly done. One hole was a slice/stab sorta like a knife blade did it. Definitely NOT a tool mark from processing.
3rd order, 15 days after ordering. Day 10 the site said, "processing". I sent an email. 2 days later a short response. They had shipped it but it was returned to them due to insufficient address, waiting to hear from me fopr correct addy before sending. I looked at my account and nothing had changed but now the order page said "Complete". No tracking number was provided for me to check on their lies I'm friends with the UPS driver and he's brought my packages when you could decipher my name only. Once again I smell fricken lies from these flaky, thoughtless, inconsiderate, backwards ass residents of the bowels of Louisiana, banjo playing, river dwelling miscreants who I can picture in the back office yelling, "SQEEEEEEL" at their sibling while orders pile up on the inbox, spilling over onto the 1950's greasy, torn cornered and urine crusted vinyl tiles cuz it doubles as the lavatory. They don't understand that when you leave a customer hangin they will think the worst. They don't care.
Avoid this joke of a company. Save yourselves a read more
