Good quality, easy to order , recieved order in timely fashion. Easy to track order. Value is super.

Great place to buy tobacco. This is my great value and great customer service! Choose Ted Tobacco - great value for my money and don't have to worry about what I'm buying. read more

TED Tobacco - Great store! Lots of selection! Stop paying retail!! - Tobacco Shops Near Me - Ormond Beach, Florida

Terrible customer service and zero accountability for damaged goods. I placed an order where their fulfillment team packed a heavy injector box right next to a soft bag of tobacco, piercing the package and completely ruining the product with dryness. When I brought it up, their support team (TED Support) completely missed the point, argued about timestamps and time zones, and then tried to hide behind a rigid, unreasonable RMA policy to avoid taking responsibility for a warehouse packing error. Instead of offering a replacement or a refund for the product they destroyed, they blamed me for not filing paperwork fast enough while ignoring the photographic evidence entirely. Terrible quality control, careless packing, and worse customer service. Save your money and buy from a company that actually stands behind what they sell. read more

Service is great, Since I roll my own Tobacco is fresh and comes at a great price. Make sure you buy their tubes also.

Never received the machine. USPS appears to have sent it somewhere in California. I live in Arizona.

Value great but this bag not as fresh as previous bags of pipe tabacco It was the Cherry flavor kind the first bag was MUCH gresher I hope if I Order again It will be better ya ya ya ya ya ya read more

Great prices and fast shipping always great deals if you spend $200 or more I have shopped around several places looking for tobacco at a reasonable price this is the only one read more

Tobacco and tubes arrived quickly and undamaged. They were just as described and packaged very well. Thank you!

I ordered 15 cigarette tubes and 6 bags tobacco unfortunately the boxes came all smashed i contacted them and their answer to me was they would send me some boxes on my next order well that doesn't work for me they should have sent the boxes out right away I've been buying from them for years thats not how you treat customers.i put a dispute in with my Credit card sent photos and they sided with them well guess I won't be using that cc any more as far as TED dont use them they dont stand behind the products read more

Order was received as promised and very timely! The price was really cheap compared to what I pay at the convenience store.

The company sent wrong product ($200) and will not accept return or offer a refund. Blamed it on the manufacturer and took no responsibility. read more

what is considered fast and convenient delivery because I'm coming up on almost a week and it's still not here? I ordered on a Friday and it wasn't even shipped until later on Monday it said. this is my first time ordering from here so I don't have much to go off of but everyone said it was really fast shipping and that's definitely not my experience. When I went to checkout it asked if I would want a free upgrade or similar product for faster shipping and I said no because it's my first time and idk if I will even like what I got but now I'm thinking I should've but I didn't like the idea of not knowing what I would get. read more

Too complicated to order, my billing address and shipping address are different and I can't place my order. I jumped through their Mickey Mouse age verification and even sent them a picture ID. It shouldn't make a row of BS as to where I reside and where I bank as long as they get paid by my card, I could bank in Bungfuct, Egypt if I wanted, but just because my residence address is different from my billing address they won't to sell me their product, well f**k 'em. read more

After reading all the negative reviews after i made my order, i was skeptical..I ordered on Friday and had my order the next friday in Washington State..Thats pretty far shipping..I was extremely surprised how quick it came by usps..The price of shipping was higher than some places but other than that i am very happy with Ted..No negative review here!! Thanks Ted.. very happy experience.. read more

TED Tobacco - my review - Tobacco Shops Near Me - Ormond Beach, Florida

I was hesitant to purchase tobacco online but I thought it was time to give it a try. The ordering process is easy with a confirmation in my email immediately. I received my purchase within days and it was perfect. I did have a chance to ask a question from customer support. Wow! A real answer within hours. Very impressive. read more

Scam company. Reading other reviews, somehow they magically never seem to have exactly what you want so instead of marking the product "out of stock" like a normal website, they let you order it anyway. That's why they have that option to fill in with something similar. The best part? $20 dollars shipping just for one bag of $12 tobacco. I thought it was a flat rate, so I added a small bag of tobacco to the order. NOPE, I get slapped with an extra $2 on my shipping just for the honor of getting ripped off. I sent him an email asking what was the hold up, "out of stock, can we sub it with something else?" Thanks for letting me know as I sit here waiting for nothing. I asked if a discount was available (considering the outrageous shipping cost the no contact). Nope. So I said sure, sub it. A few days past, I check the website, "No orders" pending. Email again, still nothing. Figured I've been blown off, so I scroll down through Google and find these guys https://www.pipesandcigars.com/?sourceCode=PCEMRNVSHPCONF and guess what? They have exactly what I want on their site and shipping is only $8.99! Hallelujah! TED does offer free shipping...on orders over $200! Gee thanks LMAO. The other guys besides having low prices, fast service and a low flat shipping cost, they offer free shipping if you buy HALF of the required amount than that if TED's clown shop. $99 orders get free shipping. That's how you get a customer for life TED, good prices and good service. You couldn't be anymore opposite. Your business model is to scam/squeeze every last drop of possible profit out of someone. It's disgusting and embarrassing to have you as a veteran. Good ole fashioned American values right TED? Don't be lazy like me and click the first link on a Google search, scroll through or just click the link of the guys above. They actually deserve our money. Even Googles AI says the same thing. read more

TED Tobacco - Tobacco Shops Near Me - Ormond Beach, Florida

Quick quality products. Cherokee tobacco isn't available in Pennsylvania but I will continue to order from TED. So much better than Marlboro lights and WAY less expensive. I was so dumb waiting so long to roll my own! Totally satisfied with TED! read more

after a mix up on my address my order was shipped and i got it faster than i thought i would so i will be ordering again and every month

This is the only place where I buy my tobacco and tubes. Great service and great products. My tobacco is always fresh. I had called them to ask a question one time and they do answer their phones the lady was very nice and answered my question. Will not go anywhere else. Thank-you Ted Tobacco read more

Delivery not made had to contact bank as it was not delivered. Reached out to company no resolution just excuses.

First off this company is ran like a circus. Secondly they are liars. Claim they shipped, tracking numbers just remain in pre-shipment for days and days because they sell product they don't have. I have their postal facility do a physical search for the package they claimed was ship yet was never scanned which we know is BS, USPS instantly scans every single package. Every time they have delayed shipped it's always USPS fault yet mysteriously the package scans in their postal facility a week later. I give them another chance and it ships instantly next order same BS. Just but from a company that will own their mistakes and not continually lie and blame USPS. read more

I have used them multiple times, They over charge for shipping each time. I called customer service and was told they use expedited option for shipping via UPS, which I know could cost extra for residential location, but second time my order came with usps parcel service, which is less than half cost. My shipping cost was almost same as what I paid for product. read more

I've been ordering from Ted for several years no - They use to be great, but within the last year or so, they have really gone down hill !!! They've owed me replacement tubes for over a year due to damaged caused by "Packaging" issues (tubes just thrown in loose with tobacco). Now, there was a glitch with their website which caused the wrong product on my order. As soon as I received the order conformation email (within 1 minute of placing order) and noticed the error, I immediately replied to their email and asked that the order be corrected. I guess they don't bother reading emails anymore! When I called the lady that answered the phone said that they never received the reply emails. I sent 3, they received 1 ?????? read more

I ordered from these people on 7/27/22, I called and emailed them up to the 6th of august, I was first told by Lauren, that it had been shipped, and tracking would update to their site in 24 hrs. Didn't happen! Called back spoke to Lauren, she's rude! Put me on hold and transferred me to Rob. Now Rob claims that the trucks didn't come with my order and offered me something else, then told me the same as Lauren did on the 6th, that tracking would be updated in 24 hrs, Again it didn't happen, so I emailed them complaining about it and they just respond with a tracking number for USPS when I was told it would be shipped UPS. Will not order from them again, if there was a problem, they should have reached out to me and told me offered me the other item and ship it. they were fine not saying anything to me without me having to call or email to find out on my own! if you don't want to do real business maybe they should quit! Hopefully when my order arrives it will at least be quality, but that remains to be seen as I am still waiting for my purchase! All Buyer Beware! They Half Ass on their clients and don't care about us either way! As long as they get their money they don't care! Bad Business Practices will never rule! read more

I was worried about being able to find the same product that I purchased at Tobacco Stop in Conroe,TX. I only purchased 2 cartons of the Supreme Blends because the site had some bad reviews. I would usually buy 15 cartons in Conroe. I received my 2 cartons after just a few days, so at this point I will continue to deal with Ted Tobacco with confidence. Thank you for good service! read more

After reading the reviews here I am very uncomfortable ordering from Ted. Also, after reading the free shipping claim in the Google search results, I went to order and found the shipping for a 16 oz item was actually a gouged $23. That's not free, Ted, and a very shady tactic at that. I read the BS to which Ted answers his dissatisfied customers here, and even though he may claim we need to read the details on the initial free shipping claim, the fact is, if it states free shipping on the Google search results, then the shipping, should be...well...free, a very simple concept, and no amount of BS or spin can make that fact go away. Many are already aware of that false claim scam, where one lies to get you to their website, you go to the trouble to get your order into the cart, register, and then when you finally place your order..WHAM! The over charge. Many will go ahead and pay at that point because they have already spent the time getting the purchase set up....common scam. I can only recommend Ted stop that and any other deceptive business practices that may be listed here. If you don't have the product, don't seIl the product, especially when dealing with an addictive substance that people may need in a timely manner. It's not all about you, especially when it's at the expense of customers. I would also like to thank those who took time out of their day to rate/review sellers, good or bad, in order to make our future online shopping experience better for everyone. read more

Tops on my purchase in every aspect. Great email support . Great products and I think prices.

I had to find a new place to buy my tobacco and I found Ted Tobacco. So I tried them out online and just amazing great prices and the product is fresh. I will be using them from now on. Thank you Ted Tobacco!! read more

Everything is fine until you have a problem. Then they don't return calls. They don't stand behind their product. At one point having received a defective product I was asked "why should they have to be the one to absorb the cost?" There are other Tobacco companies out there. Poor business practices. read more

I've been ordering from TED Tobacco for years now and every single order has been perfect. Accurate and delivered in a timely fashion. This company is solid and reputable. I recommend TED 100%...they have NEVER let me down at all! I order online and keep things simple (I don't call them or send emails or change my order or mess with it beyond just placing the order). I'm totally baffled to see any negative reviews at all about TED...my best guess is that these bad reviews are from people overcomplicating their orders with a bunch of special requests, people who are technologically-challenged, people who just like to complain no matter what, or possibly these are false reviews written by a competitor. Likewise, you have to take into account general human behavior...customers like myself who have gotten perfect results from TED generally don't write reviews. They just keep ordering and keep getting the same great results. read more

Excellent service and products..oh yeah and fast delivery!!! Just can't say enough about this company. Thay even answer the phone after hours100% read more

Oh I see why they have a 2.4 review, I believe this place is a scam. I ordered almost 70 dollars of stuff, they seemed to bill my card with correct address bit shipped it to a different address my neighbors. But get this they never received the package. Then order me to get a hold of usps and deal with it. It gets Even more messed up, then on top of that my neighbor doesn't get it, she has absolutely no reason to lie hmmmmm interesting. I find this funny, not in a haha way. Do not buy from these people they prey on people money. It was literally all the money I have now I'm sitting here with no ciggerettes and I'm in a bad bad mood. SCAM read more

Have been waiting 7 days for shipping. Emailed yesterday was told they would upgrade and ship that day. Still Fulfilling.

My order was complete and arrived earlier than promised. I am extremely happy and will place future orders with TED Tobacco.

This company appears to be a scam. I placed an order over 6 weeks ago and they charged me for it. No contact since. I emailed several times over the last two weeks with no response. DO NOT give this company your money. I will be filing a BBB report. read more

2 stars so far. Placed an order before checking them out, a mistake. Reviews I read seem to be on the mark. Placed an order that was was to be shipped UPS ground, told it would take 2-3 days. Prior orders never took less than 5 days from PA to San Antonio but I assumed the lady I spoke with was new as she seemed a bit nervous. I wasn't given an order confirmation, so I called back and was told that they didn't have my tubes in stocks and they could substitute a brand I didn't like. I said fine, forget the tubes I'll buy them here. "Well, we can't do that sir. You have to take tubes. And by the way, we're also out of your tobacco." Long story short, I was told that my refund would take 5 days to process. Unacceptable. You took it out immediately, you can certainly put it back in my account immediately. We'll see what happens. read more

Prices are great. Less than half of what the local retail stores in my area charge. My complete and accurate order was received in three days. I will definitely be ordering from them again. read more

i was was looking for a place that carried a quality product i knew of so i ordered 10 cartons of ohm "menthol" cigarillos' ($133) from www.tedtobacco.com and received the wrong product (by mistake I hope, but after the fact i think they knew), i sent 4 pictures of the the mistake and they said they were the right product and would not rectify the mistake and would not be replacing the incorrect order. I think because i was a first time customer they could get rid of bogus stock that was sitting around) I have ordered thousands (seriously) of these cigarIllos in the past, but can't remember the company, and know exactly what was supposed to be in the packs, and these were not the "menthol" cigars I ORDERED. They were the red striped regulars (like Marlboros) all I wanted was what I ordered, I didnt ask for a refund or anything and they flat out refused to rectify the mistake. I told them I would post it here and they laughed. hmmm I don't find this situation lol at all and would encourage people to find a more stand by your product company to deal with. if you can't stand by your product, idk how u can justify calling yourself reputable. read more

I have purchased from them a few times over the years. They dont provide emails when orders ship. I happened to realize my shipment had not arrived a few weeks after ordering. It was shipped UPS and supposedly delivered USPS. I called them after no response to my email for help. They told me I would have to reach out to USPS to find the package. What a joke.. USPS can only say it delivered. I have invested a lot of time on this purchase and had my bank charge them back, (as I promised the CS rep before we hung up). I have placed an order with a new merchant and will not order from TedTobacco again. read more

Unsure of all the negative reviews as I have placed two orders now, fulfilled perfectly and efficiently. I hope others try them out as well, as they don't deserve such criticism at this point in time. read more