They have everything from high-quality food options to the cutest accessories and toys that my dog…read moreabsolutely adores.

Jake the owner and a trainer has worked with McQueen since he was 3 months old. Jakes no fuss easy…read moreto execute training has been invaluable. I have also used their in-house Grooming for nails and ears and amazing value and so convenient. The whole staff seem so educated and well-trained about proper dog care. It's an amazing resource especially for somebody like me who has never had a dog they've made my life so much easier. The shop is great Jake really seems to focus on Canadian made products which is nice o in a sea of corporate chain pet stores

If it wasn't for Google and Yelp, I would have never known about this place. It's tucked away on…read morethe side of a building and behind another building. It's impossible to see it from the street. We brought my grandmother's Pomeranian here for a bath, haircut, and nail trim. We were lucky that Winnie (the person who answered the phone) was able to squeeze us in today as it looked pretty busy when we dropped off the dog. Most of the dogs there were small to medium sized dogs; I'm not sure if they do larger dogs. If your dog's fur needs to be trimmed, they have a bunch of pictures on the wall of various breeds of dogs with various cuts as a handy reference. The dog came back looking and smelling good. The haircut was exactly what we'd asked for and my grandmother was very happy with the result. I will definitely be taking the dog back for her next haircut.

I take Rusty, my Havanese, here to get his hair cut regularly by Winnie. She's a great dog groomer…read moreand my dog is quite comfortable with her, which is a top priority for me and him. She cuts his hair the way I ask for it and he's never come back looking weird. Cuts are generally around $40 and comes with the usual wash and dry. She'll charge more if your dog is pretty matted, which is the norm from my experience with dog groomers. She's pretty spot on in terms of time estimates as well. I'm happy and my dog's happy, so this place is recommended by me!

It is so nice to have a Lower Lonsdale option for pet needs. I was looking for a seatbelt adapter…read morefor my dog so that I can secure her harness while we are driving as I want to protect her from an unexpected hard braking scenario. They were very helpful in finding the exact item I was looking for! Great store and nice location to stop in while out walking in LoLo!

Awesome store and owners and staff. Very helpful and will price match. My dog loves to go and visit…read morethem.

We found our new place! Alekha and Caitlin are so kind, knowledgeable and helpful - going above and…read morebeyond to help with our new rescue. They have everything you need and even offer free delivery. Highly recommend!

One would think ordering dog food would be easy. Apparently not as several times, after I purchased…read moredog food online from KORNA, the charge would show on my deposit credit card, was then cancelled same day and a number one cent different was charged. Unfortunately, the initial charged takes longer to reverse than to pay the new amount. In the meantime it represents a hold until enough time passes. Tried to get it fixed to no avail. Oh yes, they also had no capacity to count delivery bgs for the 13th free if offered, I believe my efforts got that fixed, finally. So check your records. I am moving on. 'Cause it's just dog food, not world peace.

Terrible owner/manager, this is why SMB doesn't age well. Because owner like this doesn't get…read morecustomer service. If you want to compete against bigger stores and online, learn EQ and not to be rude and treat people well. Otherwise good luck you. Unless you buy into a cult-like approach to being treated, and you're no good if you're not in the "customer system," avoid at all cost or consider your goods/store credits lost in no time. Consider me and everyone I tell OUT. Time of visit Dec 1, 2023 11:40pm context: The owner claims I'm in their parking when I'm minding my own business, interrupting no one, and communicating and confirming on what I need to be buying

Absolute best pet store in BC--my trainer sent me here, its owned and staffed by professional dog…read moretrainers who know their stuff. They have become like family to me and my 2 year old border collie, Tia. We started coming when she was a small pup and theyve helped us so much with advice, diet and training. We love love love Simply Natural!!!

What a wonderful store. My dogs had their photos taken with Santa at their annual holiday event for…read morepet owners, and the staff were absolutely fantastic. Sadly, this was the last Santa photo I was able to take with my beloved dog Seulgi after her 15th birthday, as she has since passed. It made the experience especially meaningful to me. They carry a great variety of local foods and treats. I heard their Black Friday sale was excellent, though I missed it by a day. Even so, when I picked up some food shortly after Seulgi's birthday, they kindly gave us a toy, which was a very thoughtful gesture. Great service and a solid rewards program. I would definitely recommend this store to fellow pet owners.

Fairly big store. Not as much selection on dog treats compared to bones&biscuits Burnaby…read more But very clean. And I didn't much of terrible entry level foods. Most were premium like Stella and smack and ziwi.

Best pet store even though she know longer has the brick and mortar store she is completely online…read morenow. You will find things for your dog here that you honestly won't find anywhere else and everything is priced so good

This pet shop is super adorable. Focused mainly on pups, it is a pet friendly store, with tile…read morefloors and displays set up to best utilize floor space so dogs can get around easily. The space is light and airy which emphasizes the brightly colored leashes, dog apparel, and pet bedding. The owner, Dayandra Elrod, matched the shop perfectly. She's very helpful and knowledgeable about all things dog, seeming able to answer questions before they're fully asked. She's very aware of her inventory and can quickly make product suggestions and recommendations. She also follows a zero waste program, providing reusable glass containers to house premium pet food and offers dog training classes. Plus she's got some cute pups of her own in the shop, and they're sweet shopping companions! I popped in the store to get a souvenir chew toy for a friend's dog, but was also able to find a little toy for my cat as well! Great experience and I'll be sure to visit any time I'm in Vancouver!

Eehh its good for something you need at last second and you need to rush so 4 out of 5read more

I have been to this store probably more than 20 times in the past few years. I spent quite a bit…read moreof money here buying for my own dogs, but also presents for other dog owner friends of mine. The guy in charge has never acknowledged me once, I thought it was maybe just his personality at first. If I ask him a question he usually responds I don't know and makes me feel like I am inconveniencing him. One time I asked if a product was made in Canada and he said probably. I bought it and went home and it said product of china in tiny letters on the packaging. I ended up throwing it out because I was worried of the actual quality of ingredients. Just know what you need before you go there. Don't expect knowledgeable staff or good customer service. Location is good and convenient as there are a lot of dog owners close by.