Car wash was great the manager a.t showed great detail in washing the car. Amazing staffread more

It's gotten more expensive and it's hit and miss on the work done. Typically more of a hit which is…read morewhy I do recommend this place. I typically get the "ultimate" which used to be like $35 and now it's $60. It gets run through the wash and they wipe it all down and then vacuum and wipe everything on the inside. It's always good enough work but sometimes I do leave extra happy with it. Went today around 1pm and I would not go when they're so busy again! I typically go during a week/work day and it's not busy. I was there for an hour and a half today. But there were a lot of cars so I knew there would be a wait when I chose to still go in. The service is always great though - everyone greets you and is friendly and even when leaving, people are always saying have a great day. Variety of seating inside and outside. They do detailing here but I have not gotten that done but you can check out all that they offer through what people have posted here or on their website.

All of these staff working on a weekend in 95F degree weather in the middle of the afternoon were…read morephenomenal and could not be any better in professionalism and care for the vehicles in their garage. Thank you to the manager on site for explaining how a drive-through quick service works to me and keeping the process professional!!!!! I knew what I needed, full synthetic change, so we didn't run into any issues with upcharging or upselling other random services. Value for $100 meant I was in and out in 20 minutes and could make it down Imperial for a burger before traffic hit!

It pains me to do this; I've been going here for more years than I count, but I did my oil change…read morethere on Friday, 03.20 (when they had their 20% off entire invoice online special). I got my oil change done, simple as that. The problem came with the extras... they tested the battery, and for some reason it came back as "low, needs replacement" (I'll explain the dubiousness in a sec). They wanted to charge me $350 for an AGM battery, even tried to upsell on it. Side note: granted I arrived at the tail end of their day, but they also didn't check transmission fluid. Something to consider. Needless to say, didn't take the first offer presented, as I went to a local parking lot and called AAA, have them do a remote battery service for a second opinion. And guess what they found? The battery was operating normally. Far and away from the results shown to me on the valvoline worker's iPad. Which indicates that someone was lying. Out of the blue, this seems an isolated incident, a one in a million chance; but I have it on good word from a local FB group that this is happening with other folks as well.. not with batteries necessarily, but crucial items such as transmission fluid supposedly very low, when in fact it was their oil. Out of respect for going there for years, I will not say names... but I must affirm that this is the one time any type of doubt is put in place for this establishment. And such doubt (not to mention potential for flat-out lying to the customer, all for the sake of making extra at the end of the day) is something I simply cannot stand by. Please, beware: it is genuinely nice to go here for the convenience... but it's a shame that I feel I almost always need a second opinion to do any kind of service done for my vehicle. If the point of Valvoline is to be a reliable/trustworthy one-stop shop for any quick service... in terms of trustworthiness and reliability, they are failing here. And I urge retraining or a QA audit on the location to ensure that trust is rectified and genuine. Thanks. TLDR; oil change good, love the convenience, seeds of doubt/potential deception when checking battery (between Valvoline, AAA), urge QA best practices are followed or risk widespread criticism

He's a good straightforward mechanic who tells you everything you need to know about the service…read moreyou're getting, even if it's beyond his scope.

I requested a quote for a 50,000 mile service and he wouldn't give it to me. Then he gave me a…read morequote for an oil change and told me to come in and talk about the rest of the service. His Yelp responses were very good, excellent in fact but if he won't give me a quote he's telling me he doesn't compete on price. I thought about it and decided to bring it to another guy with excellent Yelp reviews because I want to go to someone who does compete on price.

Support your local businesses! Nice Korean couple works here. Quick, easy, and they don't sit…read morethere and try and upsell you!

Josh is amazing, very knowledgeable and nice guy. Truly took care of my Supra and I am very…read moreskeptical of any shop.

Erick, Mark and Ray both helped me out on looking for tires as well as pricing. Pricing was good…read morefor all 4 as well as balancing thanks you for the service.

WARNING: Local Honesty vs. Corporate Corruption…read more I am sharing this as an act of service to the community. I have been driving for over 30 years and have never once experienced a shop completely omitting a vital engine part for a simple oil change--until now. The Incident: Before this incident even occurred, I had opened a Firestone credit card and started moving all of my family's vehicles to this location because of the excellent customer service provided by the store manager, Brian. I was an established, loyal customer. That trust was shattered when I brought one of my cars for a simple oil change in August 2025. Months later in May 2026, I had another facility perform the subsequent oil change and they discovered that Firestone had completely left out the oil filter element. My vehicle was driven for a few thousand miles with absolutely zero oil filtration, cycling road grit and abrasive contaminants directly through the engine block. And now has a loud engine noise. The Local Response (The Good): When I discovered the error and contacted the shop, Brian was incredibly sympathetic and professional. He took immediate accountability, explicitly promised me a full service refund, spoke directly with the staff members who messed up, and assured me that steps were being taken so this would never happen again. Brian handled a crisis with genuine integrity. The Corporate Bad Faith (The Ugly): The nightmare began when the case was handed to Bridgestone Corporate Claims because I requested an internal engine inspection and test. Dealing with them has been a masterclass in unresponsiveness and open contempt. A customer service representative actually hung up on me when I tried to complain about the missing oil filter. More shockingly, corporate actively stepped in and reneged on the refund Brian promised me. Brian later had to inform me that corporate headquarters explicitly instructed him not to provide the $90 refund. Forcing a local manager to break his word to an established, card-holding customer is deeply unethical. Corporate completely failed this relationship. The Reality: After researching this online, I realized this is a shockingly common corporate playbook for them: deny, delay, and stone-wall the customer until they get exhausted and go away. I engaged the California Bureau of Automotive Repair (BAR) which has opened a formal investigation into this facility. If you have experienced corporate negligence, cut corners, or unfair business practices, do not let them get away with it. Report a complaint with the BAR. You can easily file a complaint online. The BAR actually investigates these facilities, and it is the only way we can force corporate giants to have some accountability. Brian is a good manager, but he is trapped working for a predatory corporate system. When a company ignores a clear mistake, it feels deeply personal. It's not just about the $90 fee; it's about the fact that they essentially gaslight you, pretending a major mechanical error and negligence didn't happen while you are the one left with the anxiety. This story is not over and I'll provide an update later.

The customer service that I have experienced from the Brea location in the last couple of years has…read morebeen nothing but top -tier level. I have suggested this location to my friends which they have gone and I also have suggested to my family , if you are in need of tire service or vehicle maintenance, stop by check in with them, or give them a call & see what they can do for you . Something to consider if you do have to wait for your services to be completed there is a very nice walking trail that is literally steps away from their location , and if you walk a little further we're talking maybe 50 yards you're able to take advantage of the Birch Street area and where there's Coffee shops, and several very different restaurants which are we all great. There's also a movie theater , the walk and vibe of the whole area is great. This is not a normal situation available to you when you are going to be waiting for services to be completed on your vehicles So take advantage ​

Quan and Jay, we were incredibly helpful with my tire repair service. I was impressed by the…read morequality of their work. And super grateful for the fact that they patched it up for free. Will definitely be back when I have other issues with my car. Really appreciated the service and how quick they were to get everything done. Thank you both!

Everyone at Pro Techs are both professional and technical…read more Been bringing my cars here for over a decade and have always been really fair, informative, and kind to me. That goes a long way when you're out of your depths about car maintenance and repair.

I live in La Habra and just purchased a very clean 2005 Acura MDX from the original owner. I was…read morelooking for an independent place to do a transmission service. This place had a 4.9 rating so I stop by around 8:20am. They open at 7:30am. Service area had one car out of 3 bays. Walked up to the office and I see the steel door still closed. I saw the window with bars open up and he says "What do you need?" Not the response I was expecting from a reputable repair shop with a 4.9 rating. I told him I need to ask about the transmission service and he said "hang on". Maybe I'm missing something. I didn't feel I was welcome there so I just left.

The owner stated that he had to run his own diagnostic even thought I brought one from Autozone. He…read morethen said the diagnostic cost is waived if you get work done at the shop. I got work done as was STILL charged for the diagnostic cost. When asked why, the owner said it's because I didn't get ALL the work done that my truck needed and then shrugged. I left the shop feeling robbed and will not be returning to this establishment. I would recommend to stay away.

amazing service, best place to come for honest work and coming here for years they treat you like…read morefamily they take care of your car like their family's car! They do everything breaks engines oil changes. Everything come see Edwin. He's one of the great guys here keep up the great work, gentlemen God bless you.