Since moving to San Diego last year, I have been searching for a reliable auto service company to…read moretake my Hondas to locally, and Western Auto Service is hands down the go to place. At the beginning of the year my Honda Civic was experiencing electrical issues and I needed a quick, reliable fix due to having to commute more than an hour daily for work. I saw the positive reviews for Western Auto and gave them a call as soon as they opened. I spoke with Andy and he was very knowledgeable and was kind enough to get me in the same day for a diagnostic check. The quote was fair and I was initially told that the car would be done by Monday since a part needed to be ordered. I was surprised to hear from Andy the following day that the car was done, before the weekend! Had an awesome experience here. Fair prices, good work, and great customer service. I will definitely be coming back again for any future maintenance etc.

Andy worked on my dad's cars and now he works on my Honda element. I have never trusted someone…read morewith my car so much. He is always honest and super fair with pricing. I will be going to his shop until the day he retires.

My family has been coming here for the past decade and will continue to do so! The service is…read morealways good and the turnaround time on repairs is always quick. The quality of their work is amazing and I've never had to go twice for the same repair. Philip is always ready to help and it's super easy to get a quote over the phone. I will always recommend this shop to anyone who wants to get a quality job done on their car!

Hong Auto Service in San Diego was a lifesaver. My daughter, away at college, had an electrical…read moreissue with her car and I was worried about getting it handled correctly from a distance. Philip diagnosed the problem quickly and accurately -- it turned out not to be a complex electrical failure but a battery installation mistake made by a Ford dealership. Philip was honest, thorough, and clearly trustworthy throughout the process. The price was fair and represented great value for the quality of work. He exceeded expectations in communication and follow-through, which gave me real peace of mind. I highly recommend Hong Auto Service!

I had an amazing experience at Frank Honda and Toyota Auto Repair, and I genuinely can't recommend…read morethem enough. I originally needed just an oil change, but every place around me was quoting anywhere from $100-$120. I messaged Tomas on Yelp, and he got back to me immediately -- even in the middle of the night -- letting me know they could do it for $79.98. We set up an appointment right away, and I went in the very next day. When I arrived, I was greeted by Mike, who was super kind, welcoming, and informative. He got me checked in and started with no hassle at all. Their waiting room is very comfortable (nice couch, clean, and welcoming), and the whole process was quick -- about 45 minutes or less. While they were working on my car, Frank came in personally to check on me, offered me a cold drink, and made sure I was comfortable. That really stood out to me -- you don't see that level of care often anymore. At the end, Frank took the time to explain everything about my car in a way that was easy to understand. He even turned his computer screen toward me so I could see exactly what he was talking about. He let me know there were a few things I should eventually take care of, but there was zero pressure to buy anything or do additional work that day. No sales pitch, no prices being pushed -- just honest information. We even shared some laughs. I had mentioned on Yelp that money is tight right now, and he explained that the original price was closer to $90, but they discounted it to $79.98 for me. When it came time to pay, it actually rang up as $79.93. I gave him $80 cash, and he tried to give me change back because I didn't have smaller bills. I told him it was fine since he already gave me a discount, and we joked back and forth about it. The whole environment was light, friendly, and genuinely welcoming. Everyone there was kind, professional, knowledgeable, and respectful. You can tell they truly care about their customers. I also really appreciate that when they receive negative reviews, they actually reach out to customers to make things right -- that says a lot about their integrity. On top of that, Frank has been working on cars since he was 11 years old and spent 12 years in a higher-up position at Toyota, so you're truly dealing with someone who knows what they're doing. If you're looking for honest work, fair pricing, and excellent customer service, this is the place to go. I will absolutely be coming back and recommending them to everyone I know.

This place is a wonderful. As a woman I am very cautious on mechanics and after getting several…read morequotes regarding the services for my car this was the one that stood out the most mainly because of thier excellent customer service and follow through and fair pricing. This is the best value for your money. Experienced mechanics who know what they are doing. They are like a breath of fresh air. I got normal maintenance 120k for my 2013 Honda CRV they also found an oil leak and were able to fix it. Definetly recommend these guys if you have a Toyota or Honda and want it done right the first time!

I've been coming here for years. Honest and reliable with quality work. It's really hard to find…read moresomeone you can trust as a mechanic and I've been lucky to find this shop. There have been times when I'm getting an oil chance at another shop they tell me I need work. I bring it to Huy and he's finds nothing wrong. Great mechanic!!

The best place to bring in your car, the owner will tell you like it is, without ripping you off,…read morealways giving you good price, even if he can't fix your car, he will refer you to other places, best if you could speak Chinese or Vietnamese because he doesn't speak English very clear, but you still be able to make up what he said. I had gone over the reviews, and nothing but praises, for some of you who gave out one star, let me explain, the shop has only one employee, and can only handle so much work, the owner also had to help out on fixing any mechanical problems, if you just come in on a quick oil change or something simple, I suggest you find a time when they're not busy, they're having a lot of customers and most of them are long time returning ones, if you can't be patient, you might wanna try some place else.

professional auto care is solid. I'm a veteran living in national city area and they have helped me…read moreout multiple times with quotes and after a minor break down fixed my truck within a working day. would recommend

Friendly and fast service. Been coming here for years to do my smog check and other repairs, I'd…read morerecommend this business.

This place is great. They were very friendly, professional and honest. Went for my AC and left very…read morehappy. I would definitely recommend these guys. I will be going back them for sure.

"I've taken my car here multiple times and the service has always been top-notch. The staff is…read morehonest, knowledgeable, and they never try to upsell unnecessary repairs. Fair pricing and quick turnaround--highly recommend!"

I trust my cars here. I know they will only fix what's necessary and what I authorize.read more

Their always polite and prices are fair. They took the time to explain everything as well. I have…read morebeen a long time customer and will continue to be so.

The team here is honest & trustworthy! I was having issues…read morewith my car (which ended up being an easy fix - the battery). I originally purchased the battery from AAA and processing the warranty with them was a nightmare. I ended up at Steve's for a 2nd opinion and they went above and beyond by communicating my car problems directly to aaa. My week long problem was solved in 1 hour. I came back that same weekend for an oil change. Cost was comparable to Walmarts pricing. Service was quick and easy first thing on a Saturday morning.

I have been sending friends and family there since 1995. He took care of my Audi's timing belt,…read moreengine mounts, shocks on my other Toyota car, and general tune ups for years. Compared to what the dealer wanted to charge me, I saved a lot of money. I recommend him to all my friends and family because I trust them and know he has the best price and mechanics working for him.

The best place in San Diego! If you want honesty, come here. Dave is my immediate service manager,…read moreand he always comes through. I've been using these guys for about five years and never disappointed. Highly recommended .

Surprise $$$$ John's Automotive Up-charged me once I arrived. I walked out. Shame on these guys…read more They'll take you over the coals with Upcharges and work you don't need unless you do what I did, and that is to walk out and bring my business to an honest shop. I had no idea this was the same people as I had got a [crazy, inaccurate] quote from in 2018. I was quoted over the phone that a complete diagnosis would be $109. They had the make and model, knew it was a truck so should be no surprises when I walk in. RIGHT? wrong. "We like to get paid for our time"; dude at the counter. Then don't misquote customers in the first place. His excuse was, "well, we have to check the back of the truck too". Lame. Posted: are the two quotes for a diagnosis, one from John's and the next from a shop that I won't share here, where my truck is currently being serviced. Further, let's go back a bit in history. In April of 2018 I visited John's location on Riverdale in Grantville. My truck had registered a check engine, which turned up regarding emissions. What did "Johns" say and quote me? " Well, Toyota Tundras have four catalytic converters so you are looking at $3,270. out the door, you need to replace these, then you'll pass smog, clear emissions ". Problem: they got it way wrong: the 2000 Toyota Tundras have TWO catalytic converters mister grifters. After that B.S. I left. [2007s - present have four converters, so ketchup Bubs!] Next, I left and went to "Cardiego" on Adams Avenue. The owner checked the emissions signal and said, " all you need is your drive cycle reset. One hour later and $90. dollars later the work was done, truck passed smog and no more emissions issue. It was my mistake that I had no idea that this same outfit had a second garage in La Mesa, had no idea I was walking into the same line of talk and walk. I expect that the owner Mr. Joan will comment here something like this, " I am sorry you seemed to have this experience, because we don't have a record of you in our system " hmmmm... My response [following my laughter] is this: on 4/27 your computer generated the quote that I have posted here. It generated the information you had on my vehicle back in 2018 because you have my old plate number of 6E71244. So Jon, don't try to tell me you never had me in the "system" because if you had not noticed, I now have personalized plates, I haven't had the 6E7... plates for a while now. To be clear: my Tundra is the best year that was produced, it has been cared for only with master techs, and runs perfectly. Word to the wise: My recommendation is to go elsewhere to take care of your auto. **My truck needed the lower front ball joint replacement in the front only. The shop I went to even took out the $57. diag charge since I had the work done with them. It is silent and smooth as usual. There was no noise in the back and a quote on a diagnosis means you quoted me on a diagnosis of the entire vehicle. Bogus, no: I never "authorized" more diagnosis work. Just a foolish response below.

This is the second time I go to this shop for a car repair. Loan quoted a reasonable price for…read morerepainting

It's unfortunate because I really wanted to give this place a try, it would've been convenient for…read moreus since we manage multiple vehicles, and I was hoping to build a solid business relationship. On 4/14 I brought in an Escalade after replacing the rear brakes because it started throwing multiple warning lights, even though the ABS sensor and brakes were already replaced. I understand newer vehicle technology can sometimes cause glitches even with simple repairs, so I trusted they'd be able to diagnose and fix it. They charged a $130 diagnostic fee, which I was completely fine with. The next day, they said they needed to reset the computer for $390. Since I had already paid for the diagnostic and was told it would go toward the repair, I agreed. The following day, I was told they couldn't reset it and that I'd need a new module for $3,468.54. I declined and decided to get a second opinion from our regular mechanic. I still paid the $390 plus a $13.65 service charge, which I later found out was a credit card fee. The next day, I took the vehicle to our regular mechanic. Within 2 hours, they cleared the stored codes and the vehicle was ready, total cost: $120. No waiting days, no module replacement, and no unnecessary upsell. I waited a couple of weeks before writing this review to make sure the issue didn't come back, and also spoke with Barry to see if anything could be done about the $403.65 I paid. I felt it was unfair to be charged for a service that ultimately wasn't completed. I would've been completely fine just paying the $130 diagnostic fee. Unfortunately, he declined, stating the charge was for their time. I understand time was spent, but from a business standpoint, I wouldn't feel right charging a client for a repair that wasn't successfully completed, especially when the vehicle left in the same condition it arrived. Because of this experience, I wouldn't return or recommend this shop to others. I think it's important for people to know that you may end up paying for work that doesn't actually resolve the issue.