Outstanding service, pricing, and turnaround time. My hybrid Kia was LONG overdue for a major…read moreservice, and I was dreading how much it would cost and how long it would take. Over a couple of calls, Andy answered all my questions, provided honest feedback, and gave me a very reasonable quote and a couple of appointment times. The whole experience was smooth and easy. Andy is a great communicator and provided live updates on the day of my service. I may have found a reliable long-term partner in Western Auto. Thank you, Andy and team!!!

Excellent service and pricing. I'd higly recommend Western Auto.. Andy and his guys worked on both…read moremy scion frs and subaru forester for some minor and major (60k maintenance) items. Andy is super helpful, informative, and easy to talk to.

Hong Auto Service in San Diego was a lifesaver. My daughter, away at college, had an electrical…read moreissue with her car and I was worried about getting it handled correctly from a distance. Philip diagnosed the problem quickly and accurately -- it turned out not to be a complex electrical failure but a battery installation mistake made by a Ford dealership. Philip was honest, thorough, and clearly trustworthy throughout the process. The price was fair and represented great value for the quality of work. He exceeded expectations in communication and follow-through, which gave me real peace of mind. I highly recommend Hong Auto Service!

Was worried about an issue I thought was major regarding my car. Philip reassured me it was a small…read moreissue they can fix in the same day, prices are very fair, quick, and had great communication about everything regarding my issue. I love that philip even took the time to explain to me my options and provide excellent service! Would recommended you to schedule an appointment to get your car taken care of here.

I recently had brake and suspension work done on my Honda CR-V at another auto repair shop. When I…read morepicked up my vehicle, the rear end was noisy and the ride felt unusually rough. I returned to that shop and asked them to inspect it again, but they told me nothing was wrong and recommended replacing my tires for a smoother ride--even though the tires were only three years old and had just 13,000 miles on them. I then brought my car to Frank Honda and Toyota Auto Repair for a diagnostic second opinion. Mike inspected it and called me right away with a serious finding: the left rear brake caliper bolts were missing, and the right front brake caliper bolts were loose from the previous brake job. This was especially concerning because I had already returned to the original shop and been told the vehicle was fine. This issue could have caused the brakes to seize, putting both my safety and my vehicle at serious risk. I am incredibly grateful to Mike and the team at Frank Honda and Toyota Auto Repair for their honesty, attention to detail, and outstanding service. They identified and corrected a dangerous mistake that another shop had made, and I truly believe their work protected me from a serious accident. They have earned my complete trust and will be my mechanics for life.

Unorganized and Incompetent. Would not recommend you take your car here for anything.read more

Best auto service ever with affordable prices. The owner is really truthful, responsible, and…read morecareful with my car. Highly recommend, go for it!!

I've been coming here for years. Honest and reliable with quality work. It's really hard to find…read moresomeone you can trust as a mechanic and I've been lucky to find this shop. There have been times when I'm getting an oil chance at another shop they tell me I need work. I bring it to Huy and he's finds nothing wrong. Great mechanic!!

professional auto care is solid. I'm a veteran living in national city area and they have helped me…read moreout multiple times with quotes and after a minor break down fixed my truck within a working day. would recommend

Friendly and fast service. Been coming here for years to do my smog check and other repairs, I'd…read morerecommend this business.

This place is great. They were very friendly, professional and honest. Went for my AC and left very…read morehappy. I would definitely recommend these guys. I will be going back them for sure.

"I've taken my car here multiple times and the service has always been top-notch. The staff is…read morehonest, knowledgeable, and they never try to upsell unnecessary repairs. Fair pricing and quick turnaround--highly recommend!"

I've been going to Aiwa for 4 or 5 years now. Van and David who are general managers, plus all…read moretheir stable group of mechanics - solid!

A place that is straight forward in cost and time for repairs. The team kept us informed in what…read morewas needed and how long repairs would take. They called and text if there was any change or need for further repairs. How important is that to you?! The cost is not the cheapest but it is worth the cost! One can count on the repairs are top notch and nothing hidden in what is needed! I would go here Vice a cheaper place due to quality of work and honesty of what the cost and time estimate would be. Come here for quality and honesty of work to be performed!

The team here is honest & trustworthy! I was having issues…read morewith my car (which ended up being an easy fix - the battery). I originally purchased the battery from AAA and processing the warranty with them was a nightmare. I ended up at Steve's for a 2nd opinion and they went above and beyond by communicating my car problems directly to aaa. My week long problem was solved in 1 hour. I came back that same weekend for an oil change. Cost was comparable to Walmarts pricing. Service was quick and easy first thing on a Saturday morning.

I have been sending friends and family there since 1995. He took care of my Audi's timing belt,…read moreengine mounts, shocks on my other Toyota car, and general tune ups for years. Compared to what the dealer wanted to charge me, I saved a lot of money. I recommend him to all my friends and family because I trust them and know he has the best price and mechanics working for him.

Update: got a message today, from Rick, reaching out about our conversation not going well and…read morewanting to know how he could improve or something like that. Not sure if he saw the review and that's why he was reaching out, or what, but I'm updating to five stars because he obviously cares. OG review: Called them to book an appointment. Spoke with Andy originally, who seemed very nice and friendly. She transferred me, and the guy I spoke with, Rick I think his name was, wasn't very friendly at all, and didn't seem like he wanted my business, so I trusted my gut and didn't book the appointment. I wish I had a different experience. I saw they had lots of good reviews here and on Google was why I reached out in the first place.

These guys are the best! I had been using them for years until I could no longer drive so I sent my…read moreson to them with his car troubles and they have been nothing but professional, kind and honest with him. I always appreciated how they treated me when I came in - very professional and never condescending. On another note, when my son's car finally gave up the ghost, they allowed him to keep it there for a short time. I had to go in the other day to meet with the Cash for Cars guy and I am so grateful to this sweet, young lady named Kayla at John's who deserves a big shout out. First of all, it was hot, and she welcomed us in to this wonderfully air conditioned room, offering sodas, water or coffee as though we actual customers. Then she offered to help get stuff out of the car, brought the dealer in to us and continued to be helpful and kind. A really nice man, Brian came out of his office and offered a form for those who don't have the actual Pink Slip, which I discovered we didn't. At one point, the dealer came in shaking his head saying "no deal" because he couldn't see the VIN # on the windshield alluding that it had been scraped off and didn't match thr door VIN. He then promptly left. Kayla, having heard that he couldn't see the VIN, promptly ran back out to the car and discovered it was covered up by a Soapy Joe's sticker. She then ran back out to where his truck was parked to let him know. In the end, we still didn't get it sold bc we couldn't find the actual Pink Slip (which I told him about when he first got there), and he apparently didn't want to bother with the form. I felt like a spectacle in their office but everyone was so friendly and positive and helpful toward us that it made me feel ok. I shouldn't have been surprised because they have always been this way. This is how the world should be! This is how we should treat one another. I felt so grateful and I will be taking in a plate of something special for them as a result. On a.side and final note of observation, I overheard one of the other girls answer the phone and was so impressed with her professionalism and kindness to the caller. I bring it up because it means a lot to know you are being spoken to with dignity and kindness. Anywho, thank you John's and thank you Kayla for making my day just a little more special!!

Came in to get my car's AC fixed and had a great experience from dropping the car off to picking it…read moreup. I received and honest diagnosis and reasonable price of the repair and the service was prompt. I will absolutely be taking my vehicle here for future needs.

It's unfortunate because I really wanted to give this place a try, it would've been convenient for…read moreus since we manage multiple vehicles, and I was hoping to build a solid business relationship. On 4/14 I brought in an Escalade after replacing the rear brakes because it started throwing multiple warning lights, even though the ABS sensor and brakes were already replaced. I understand newer vehicle technology can sometimes cause glitches even with simple repairs, so I trusted they'd be able to diagnose and fix it. They charged a $130 diagnostic fee, which I was completely fine with. The next day, they said they needed to reset the computer for $390. Since I had already paid for the diagnostic and was told it would go toward the repair, I agreed. The following day, I was told they couldn't reset it and that I'd need a new module for $3,468.54. I declined and decided to get a second opinion from our regular mechanic. I still paid the $390 plus a $13.65 service charge, which I later found out was a credit card fee. The next day, I took the vehicle to our regular mechanic. Within 2 hours, they cleared the stored codes and the vehicle was ready, total cost: $120. No waiting days, no module replacement, and no unnecessary upsell. I waited a couple of weeks before writing this review to make sure the issue didn't come back, and also spoke with Barry to see if anything could be done about the $403.65 I paid. I felt it was unfair to be charged for a service that ultimately wasn't completed. I would've been completely fine just paying the $130 diagnostic fee. Unfortunately, he declined, stating the charge was for their time. I understand time was spent, but from a business standpoint, I wouldn't feel right charging a client for a repair that wasn't successfully completed, especially when the vehicle left in the same condition it arrived. Because of this experience, I wouldn't return or recommend this shop to others. I think it's important for people to know that you may end up paying for work that doesn't actually resolve the issue.