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Tech Guardian

5.0 (1 review)
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10 years ago

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(63 reviews)

The guy was super helpful with my old computer. I was deciding whether to work on the computer or…read morebuy a new one. I chose the latter. And planned to have them transfer my data to the new computer. Unfortunately, the power went out due to high winds. But they recommended their Murrieta location. I was very pleased with their assistance. And got my new computer up to speed from the Murrieta location. Parking is limited, as their is only a few spots up front.

I brought my wife's laptop in about two weeks ago to get the mousepad fixed, our dog jumped on it…read moreand it no longer functions properly. Upon bringing it in, Roger charged me 160$ for a "motherboard level repair". I accepted it hoping that it would cover the entire job or at least most of it after repairs. Now about 3 days ago I had not heard anything from them yet so I call and they can't even recall that I brought it in to begin with. After I gave Roger all of my info that tied me to the laptop, he says he will call me back and never does. The next day I show up and he tells me it is completely taken apart and he is trying to determine what part it needs to be repaired and how much more it will cost for me. He promised to give me all the info I need by the next day. The day after that I call and he texts me back rather than answering the phone. After telling him who I am he no longer responds to my message. Today I picked up my laptop extremely unsatisfied with my experience here. To pay 160 dollars up front for my laptop to sit around and be forgotten is unacceptable. The customer service and lack thereof on Roger's part is also unacceptable. I will never bring another electronic here again and I would highly recommend that nobody else does either. I'm also fairly certain they never touched my laptop to begin with. None of the screws have any signs of being touched and the information he gave me seemed like he was making it up.

Tech Guardian - itservices - Updated November 2026

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