Genuinely not a fan here. The staff does not care and if you have good insurance they'll keep your…read moreloved one forever. The rooms are not kept as clean as the lobby, there are gnats in most rooms & the common area. Staff suggested for the patient to continuously wave his arms to shoo them away. Short of it, this place is all about the money honey. I'm fairly certain no one here has had to put a loved one in care homes before and the lack of empathy & emotional intelligence shows.

The place is beautiful and the staff is very attentive and caring. We are very grateful to everyone…read morethere -- especially the PT/OT's and the nurses and the drs. They gave my relative such good help and love.

The nursing and aide staff are marvelous . I could not have…read morereceived better care . The physical therapy was great. They were very understanding to my needs while making sure that I progressed.top notch

Our mom is 102 years old and has been at CareOne New Milford for over a year. She is afforded…read moreexcellent care and is very happy there.

Emerson rehab is an amazing facility in so many ways ,everyone is so caring and pleasant,…read moreespecially one of my husband's aides ChaCha, she goes above and beyond the call of duty everyday with a smile and makes us laugh all the time, the nurses , Ot,Pt ,are all amazing they are all helping in getting my husband stronger every day, I would recommend to anyone that needs rehab this is definitely the place to be.Thank you all for your dedication, professionalism, and caring. Joyce and Justin Toledo

Upon my mom's discharge from the hospital, we were told that she was not going to thrive and we…read moreshould consider palliative care. We agreed, and upon a friend's high recommendation, chose Emerson. I am forever thankful we did. In the 8 and 1/2 months she was under the care of 2 North amazing staff led by Flavia, my mom DID thrive! She was so well cared for by the nursing staff and the aides. They were responsive, quick to update me and an absolute pleasure every time I came in. They take their residents' care very personally and as a result, it is above and beyond. The recreation staff made daily activities a joy, and my mom, who even in her dementia was very social, fun and feisty, participated in everything from games - both physical and cognitive - to karaoke and attending all the live Friday concerts. Emerson impressed us at every turn. From the efficient admin staff to wonderful Kelly in the salon, to the receptionists and attentive housekeeping staff, we were always greeted with a smile. It truly reflects their corporate culture, which is one of hospitality and excellence in care. Thank you for making the last chapter of her long and well-lived life, one to be remembered fondly.

Staff for the most part is very professional although I wish they would use less per diem workers…read more Those people don't know basic things like changing people into day clothes.

Severely understaffed. There are caring techs but few and far between. Management does not take…read moreaction when needed. My mother was then transferred to another facility in Ridgewood where she thrived as a result of much better management and hands in approach. I would not recommend anyone go to this establishment, sadly.

If you are looking to put your loved one in memory care (Reflections)The Bristal in Woodcliff Lake…read moreNJ is not the place to go. They are often understaffed in all areas of the facility. That is with aids, med techs, house keeping and activity coordinators. Lots of turnover at this location again in many departments. I recently moved my mom out of this facilities memory care unit after she was sent to the ER unresponsive due to dehydration. Doctor said her symptoms were a direct result of dehydration. The level of care is way below average. I found my mother wearing 2pull-ups many times. Even after several conversations and emails to the director it still happened. The tone in which some of the memory care staff speaks to the residence is inappropriate. Their redirecting skills at times are nonexistent. Yelling "Sit down" at someone isn't what these residents deserve or are paying for. Residents are locked out of their rooms all day long. One day a woman was sleeping (slumped over with her head on the table) at the dining table all afternoon then at 4:45pm moved to her dinner table to sleep with her head in the table through dinner. ???? Wheelchair bond residents are rolled in front of the community TV if it's not meal time. The residents that walk are often told to stay in the dining area so the aids can see them more easily. When the activities staff is short(which is often), the resident barely leave the dining area so incredibly sad, again not what they pay for. My mom regularly got the wrong clothes from House keeping. There is a full activities calendar yet more than half of the time the activities don't actually happen. They promote a weekly bus rides. Not sure that actually happened as there is only one licensed driver for the bus. Sales person that toured us around gave us incorrect information. Sorry I didn't listen to my gut and move her out sooner. Stay AWAY!

Sadly their office and front desk is disappointing and adds to the stress level when one is…read moreconcerned about the whereabouts of a loved one. This happened a few years ago. My (95 yrs old)aunt and uncle weren't in their apt, the front desk staff was too busy fraternizing to tell me they were at the dr's office Today, after three phone calls over the course of day, my uncle was not returning my phone calls. This is a man that usually goes to breakfast, lunch and then stays in his room for the remainder of the day. He has all his faculties and always returns his phone call. I still can't locate him. I called the facility over 45 minutes ago. I pray he's OK. Ridiculous

I can never thank my physical therapist Christine and my occupational therapist James enough for…read morethe miracles they helped perform in my life. Christine pushed me every single day and believed in me even when I struggled to believe in myself. She worked so hard helping me straighten my neck and regain movement I honestly never thought I would have again. Because of her dedication, patience, and encouragement, I now have more range of motion than I did before, and that is something I will forever be grateful for. James always knew how to make me laugh even on the hardest days. His kindness, positivity, and support made therapy feel less scary and gave me strength when I needed it most. Together, they helped change my life in ways I could never fully put into words. The only thing I still need help with is walking, and I truly wish insurance would allow me to stay longer because this place and these incredible therapists have helped me more than I could have ever imagined. Thank you, Christine and James, for your compassion, your patience, and for never giving up on me. I will never forget everything you've done for me.

Horrible care, bed sores. Diaper rash, meds never on time…read more Dietary awful...nobmeal correct Equipment is sooo old, breaks. doesn't wrk right and they dont fix. Never supplies, diapers etc..have to buy my own​

Victor one of the nurses in the memory care is allergic to picking up the phone apparently. When…read moreloved ones are calling to make sure that she got her medicine we are dismissed. Thanks for nothing since we have to hire extra help on top of the little you and your company provide while paying $12,000 to your a facility a month. What a joke of a place

My mom lived at Brandywine Living at Mahwah for over 6 years. During that time, the staff,…read moreprograms offered to the seniors as well as the food were way above par. Truly luxury living. She lived in a large studio apartment that was great for her. She was able to keep her beloved dog, Nelson, at the assisted BWL at Mahwah. That was a great comfort. My mother was also on a lot of medications and the wellness center was able to manage her medications perfectly. The senior administrator, Mariolla. was so helpful to our family during my mom's stay at Brandywine as well as when I had to clean out the apartment due to my mother's passing. If you're looking for a luxury assisted living close to your home, please think of Brandywine Living at Mahwah.