got an estimate in february, was to they'd call me back once they ordered parts. nobody ever called…read moreme for three months, never heard from them, so in may i finally called myself and they "miraculously" were able to get me in (although still an additional 6 weeks), so i knew that they had simply just forgotten to follow up. Before the appointment in mid june (4 months after my original estimate), i was in another accident. the parts they were fixing originally were further damaged with the addition of another headlight and a frame under the hood. everything else was already going to be fixed originally. i asked at the second estimate if i would only have to pay my $500 deductible once since they never fixed the car the first time and would be saving on parts, labor, time, and a significant amount of money overall due to their mistake. it was confirmed by two different employees that i would only have to pay one $500 deductible. i also confirmed that i could still keep my original appointment in mid june, despite the need to order extra parts. they said there was no need to reschedule. i brought it in mid june and was told that it should take about a week but no longer than two weeks. a week after i drop off my car (keep in mind, insurance only covers 24 days of having a rental), they call and say a part is on back order and wouldn't have it for another two weeks. they had done absolutely NOTHING with the car, yet had it for a whole week? okay, i pick up my car and return the rental. i call to confirm that they have the part so i don't waste my time or my limited rental days. they say they don't have the part, but then i explain that i have been waiting now 5 months and was told the part would be there. i was put on hold and then they come back and "all of the sudden" they do have the part! great, i drop it off, and hear absolutely nothing for 2 weeks, until i get a voicemail saying that the car was done and was being sent to detailing and they'd call me when it was done the next day. three days later, they leave another voicemail saying that something happened and they "weren't sure what happened but it was getting sent back to assembly". i hear nothing for an additional 4 days, so i call them and they say that the car would be ready the next day at the latest. 2 days later, no word so i tell them i need my car tomorrow and they once again "miraculously" do so. i show up to pay and the lady sets my keys on the counter and says it would be $1000 for the two claims. i told her that i was told that i would only be charged for the one deductible due to them never fixing my car the first time. she became belligerent and snatched up my keys off the counter (like i was gonna steal my own car???) and argued that "she called that the hood wasn't going to be in until the 10th of july" which had nothing to do with the fact they never fixed my car from the original accident in february, but she just kept repeating over and over again that "they wouldn't get paid" despite the fact that they saved money on parts, time, and labor. i needed my car and the rental was way overdue (they had the car in their possession for a total of 5 weeks, despite the being quoted a max of 2 weeks for repairs), so i ended up having to pay out of pocket for the rental. so all in all, they took 6 months repairing my car and charged an extra $500. seriously, don't waste your time here.
