Solid 3.5, not to take anything away from New West, but sure it's a nice location to be considered…read moreDT quality decor. Friendly service, metered parking all around. As to be expected, tight 4pm banking closing hours. Right at the corner. 1 ATM at front.

Extremely unprofessional service. I had my Scotiabank Visa card cancelled by customer service…read morebecause of a suspicious transaction (that was actually a legitimate charge). They directed me to visit this branch. When I got here, the reps could only tell me to call "Visa". When I explained that Visa doesn't provide customer service, only the issuing bank does, they looked baffled. I eventually did call Scotiabank customer service from a chair in the branch. They were surprised that the branch staff refused to help me. They said they would Purolator the new card to the branch and I'd have to come back to pick it up. A week went by and didn't hear anything. I called and they said the card was delivered. So I went to this branch again. They couldn't find it. The manager walked around and opened every single drawer in the branch. Then they had me sit down for about 30 minutes while they looked for it. Never found it. Never really apologized. They said they would have another card sent to me, but they never actually requested it. Three weeks later and I was still without a replacement Scotiabank Visa. I later closed all my accounts and hope to never set foot in this branch again.

Been going here for a few years now and I've seen improvement. The tellers have been more friendly…read moreand helpful and advisers are usually available when needed. Lots of turnover in advisors though. My problem with Scotia is every time I go on the bank website there is something I need that is "not available at this time". It is very frustrating. Furthermore, I am inquiring about a certain issue right now and no one seems to know the answer. Another frustration. And I can't say I'm getting a really good deal banking here as well so I will be looking elsewhere in the near future.

Average bank. I came here to speak to one of the advisors and he seems not so helpful…read more The advisor seems to be in a rush. The place is always pretty empty every time I show up. The location isn't bad.

We established an account through RBC and were assigned to Haibo Sun, a banking advisor, to assist…read moreus. He demonstrated patience, knowledge, and professionalism. Employees are very attentive to your needs. I highly recommend this New Westminster branch.

Royal Bank on 6th in New West; how do I hate thee? Let me count the ways. But no, I won't rant…read more Okay, I will. I paid off my mortgage early, really early. They didn't seem too pleased. Yeah, my dad helped me. Some bank officer wants to talk to us. We go in there. He can lend me 106,000 bucks at 6% against my equity. I can have the apartment evaluated fot the bargain price of $300.00. "Can I invest it back with the bank at 7%?" "Yeah, but we can't guarantee it." "I need money to start a grow op!" Etc. I got a bad attitude. Why bore you with numerous instances of bad service and mistakes that cost me money? They are the Bank of America of Canada. If you like them; live long and prosper. I use Westminster Savings Credit Union now. I guess they are okay. Still a bank. Whatever. They hold all the cards.

As a long time RBC client, when it came time to apply for my first mortgage they are the ones I…read morewent to see. We got a great preapproved rate even though our initial mortgage specialist was tough to deal with. Because of the difficulties we had, we chose to make an appointment with someone else to finalize the actual mortgage. (Not normally done, but given the situation they were able to make an exception) The mortgage specialist we ended up with was Sam In. He was incredibly helpful! When there was a mix up with our rate that was sent to our notary, Sam helped to take care of it while he was on vacation and not even in the office! Thanks again, Sam!

I finally decided to switch from one of the Big 5 Banks (BMO) to a local credit union. I spent…read morequite a bit of time researching all my options, and I chose Community Savings Credit Union. The reasons that I was unhappy with BMO are as follows. ATMs I've been banking at BMO for 10 years. At the time, the major banks all had ATMs at particular locations - RBC at Chevrons, CIBC at 7-elevens and BMO was at all the Safeways... We decided that the Safeway choice for non-branch ATMs would be the most convenient for us... A few years later, BMO shut down all the Safeway ATMs. The only way to access free cash is to go to a branch (teller or ATM). Around the same time, other institutions began charging "convenience fees" in addition to the regular Interac fee. What upsets me is that BMO was still making Billions $$$, it's not like they had to shut down their Safeway ATMs. Customer Service When we joined BMO the staff at our branch were very kind to us. I was given their business cards upon leaving and was told that I could email with any questions. I did have a question several months later, but the staff person was no longer at the branch. I have seen so many people come and go in my local branch that I have not been able to build a rapport with anyone. The only explanation that I can think of is that they must not treat their employees well (or pay them well). They're making Billions $$$ and they can't retain staff! Non-local staff A few times when I was talking to the "call centre" I was offered a new lending product (credit card, loc extension). When I agreed, I was then forwarded to another person at a different location, this person would take the application and then tell me that it'd be forwarded to the "lending dept" somewhere, and that I'd get call back? Once I then got a call back denying my "requested credit limit increase"... First of all, I didn't request it, it was offered. Secondly, I didn't really need it, I have a large credit limit and I don't carry a balance. I just don't like being offered something, then forwarded to two people and then denied something that I had never asked for in the first place. I've heard of this happening in other Big Banks as well... The employees are so focused on "up-selling"... When deciding on where to take my business, I chose Community Savings for the following reasons. They are unionized and they adhere to the "minimum living wage". Because of this, they are rated by the employees as one of the best places to work in Canada and they have long employee tenure (average 11 years). I expect to see the same people at my branch for years to come. I can use ANY credit union (not just my credit union) ATM, including for deposits. No more ATM fees on my monthly statements! There always seems to be a credit union that's nearby, so I don't expect to pay Interac fees or "convenience fees" anymore! I don't expect them to make service cuts to please shareholders. Since the members are shareholders, service cuts wouldn't please us... They are very innovative. They were the first institution in Canada to offer internet banking, they have mobile banking (via text), they have mobile internet (smartphone browser). I expect them to continue to offer services that benefit the members (like me) rather than offer new service reluctantly and only when it saves money (which is how I felt at the Big Bank). My wife, baby and I met with Community Savings Credit Union this week. They were very kind to us, they took turns holding our baby and helped us open our account. We're very happy with the service and we're glad that we made the switch.

Wow only the second review of the credit union. Truly a hidden gem I guess. I've been a member for…read more16 years firstly for the account of my union local but for my private banking for about 12 years or longer. I have been more than pleased as they do go the extra mile including allowing deposits being made at any exchange ATM not just credit unions but the banks that use exchange ATMs. I even was helped on Christmas day when there was an issue with my debit card no way would a bank do that. They have always provided excellent service if you "make the switch consider this credit union.

Nothing too special about this CIBC. I just like the fact that it is in the New Westminster…read moreSkytrain Station mall. There are events happening at River Market in the summer time and for cash only events, its convenience to get cash here. Good location.

My father had a long standing account and investment fund with CIBC. Upon his passing, I, as…read moreexecutor of his estate, was responsible for contacting his banks (he had 4 bank accounts for some reason). I contacted all four and they were able to help me work through the probate process and close out his accounts. CIBC continuously dropped the ball and had to be chased for answers and updates over the course of 4 months. After they made another mistake, I requested information and a date for its resolution, they were unable to provide anything as another department handles it. They had someone brought I to expedite the process and escalate the issue past the branch level. He promised results and responses within a week. No answer or call back. After two weeks, I had to chase again. They mismanaged the funds. Subjected me to additional taxes that they don't have answers for, and now I'm on the hook for filing taxes for my fathers estate closure for another fiscal year. They have no sense of urgency or customer service, making my experience with them a beyond frustrating. After learning of their mistakes and incompetence in handling my fathers estate, and the lack of follow up, I asked for an update call the following day with the branch lady and/or the manager, the person actually began to say, "well we're very busy...", then tailed off as I said, "so you guys screwed up, didn't follow up with the me, forces me to chase you down, and now that you've discovered your mistake, you don't have the time to call me back to update me on the progress?" This is still going on a week later and now response from CIBC. I am beyond incensed, furious and frustrated at their continued incompetence and lack of accountability.

One of the nicer ones, esp for New West…read more Friendlier service today, as they seem to be doing a survey and gave me some notice lol. Like how this is one of the rare BMO's that close late on a Friday, 6pm is sweet. ATM avail. Just one entrance on the inside of the plaza, tight lot though.

Never had more stress dealing with a bank like this one. I simply was not pleased with bmo because…read moreof the unnessary charges and fees. I finally wanted to close my account and they made this very difficult for me asking me to pay fees which I was not suppose to for future months? I'm guessing its their way of giving you a hard time for leaving them. Too bad they can't see their own flaws. Each time I was in this bank there was someone at the teller complaining about something. That says a lot. I'm glad its done and over with. I'm banking with Vancity and I couldn't be happier. Friendly tellers which really DO care about you. If you feel like Bmo is giving you problems then I recommend Vancity. Fewer fees, lots of benefits and tellers that care about their customers..something companies/banks should already be doing.

Located beside, and within the main entrance and foyer to/of Westminster Centre, this particular…read moreBranch has been especially handy for personal account transactions over the years, when in Uptown New Westminster for medical and related appointments, shopping, dining, and such. A quite regular, personal routine when I arrive on such occasions - especially when it is for early-am medical-related appointments - is to drop into TD when I first arrive, and then catch a little shopping / browsing walkabout time, before heading to my appointment. All thanks to early-opening business hours there, and in places nearby. From my experiences - most-recent, just the other day - dropping into this 'TD Canada Trust' at these times, has always afforded rather quick and easy access to counter services. And I have always found reception and service received from personnel to be friendly and helpful.

Absolutely terrible customer service. 72nd and Scott rd branch is the worst in history. No staff…read moreand very slow and rude. The customer service is horrendous. Choose another branch.

Standing here for an hour because 1, they have 2 staff at the till and two sitting there surfing…read morethe web. Here the third time becausd their VISA gave me a LOC without me asking for it and someone cashing a cheque. Now I am locked out of VISA but their collection agency is calling demanding payment. Save yourself and go to a credit union.

Something has been in the air in this location. The staff have been great the last few times I have…read morebeen in here. Maybe it's the Saturday staff but let me tell you, I am back to being a happy Scotia customer, at least at this location. I was with a different branch but decided to switch to this one as they are open on Saturdays and it's close to home. The switch was painless and although a little time consuming as it was a busy day in there, it was swift. If that makes sense.