Small corner branch located across from the hotel, the best spot isn't it, exposure on both sides…read moreof the street. Came in to get a roll of loonies, with nice service from Chloe, a rare Korean name but I digress. As soon as you step into this branch, the counters are right there, less than 10 steps. 2 atms. open til 7pm surprisingly on a few nights.

Great bank! Everyone is really friendly and knowledgeable about their services…read more I come in here whenever I need some change for laundry and they have a coin counting machine too. They are open pretty late on both Saturday and Sunday.

Honestly I was reading these reviews and realized I should give my genuine review instead of just…read moreletting this be the only thing people see of negativity. I was doing lots of changes to my account and they simplified it very easily. This place was pretty okay at getting the lineup done, considering the fact it's a busy hotspot due to its lack of having another RBC Branch nearby. I personally haven't had a bad time, just felt it was very monotonous is all. Not epic or above all, but not terrible. Thank you RBC staff online, and in person tellers.

I went to deposit some funds to my account and the teller wasn't very nice…read more She barely spoke to me and when she did, she didn't look at me, smiled or made me feel welcome. When I asked questions, she took time to answer them and when she did, she wasn't friendly. I told myself she was probably having a bad day and didn't want to be at work. Time to start thinking about taking my Business elsewhere.

If you call, you'll never talk to a human being. You'll be asked to leave a message, and they will…read morenot call you back. I've left messages three times on separate days, and haven't had my calls returned. They're not a lot better in person either. The teller I had to deal with gave me the attitude her job would be wonderful if it wasn't for the customers interrupting her day. Ironically I came to open an account. I didn't follow through. More than $50,000 worth of business lost there, CIBC. Well done!

just dont!!!!!!!!!!!!!…read more worst customer servise i have ever had nobody gives a shit about you all they care about is your money branch manager "bella" is incompetent and needs to learn customer service skills if i could give it zero stars, i would!

"Very disappointed with the service at this location. I came in for assistance, but the staff was…read moretoo busy with things that should be handle in offices with advisors. The wait times were completely unreasonable, and I had to ask staff to call more staff to give us customer service which is the minimum cuatimers deserve. Banks make a lot of money with our money and should give excellent customer service all the time. I hope the branch management addresses these customer service issues."

Nice for the ATM. But you see banks are set up nowadays where you pay to see and deal with a…read moreperson. That's why when they had tellers, I don't see them. I always get charged. They have a new set up, they removed the tellers, but I'm still wary of seeing an actual, real person. I just deal with the ATM just how RBC wants me to.

Recently attended Envision Financial Retirement Planning 101 in May, excellent facilities, great…read morefood and atmosphere - friendly staff - speakers were knowledgable and explained the why's of Retirement Planning and options. Easy to understand. Would recommend attending if you can.

We're a fan of BMO (as much as we can be fan of a bank) but this branch seems a little meh on the…read moreteller service. I popped in because my card tap and chip weren't working well. My tap hasn't been working for months, and the chip has been spotty for weeks. So the teller asked me to enter the chip and pin, and when it worked she told me everything was fine. I had to kinda argue to get a new card prepped for me. Weird.

Great news to hear the TFSA limit has been increased to $10,000 per year now...that's really a free…read morebonus. Nice branch, well laid out. Good service from Susie, answered all the questions.

Rodrico Chili was awesome!…read more What a smooth process to replace my lost debit Visa card! No wait or line up. He was polite friendly and efficient. I was in and out in 5 minutes. I love this branch as it's decorated tastefully and it's never busy when I go there. The only downside is the ATM keeps branch hours just FYI.

Clean and quiet setting, comfortable however they no longer accept loose coins. They only accept…read morethem if wrapped and sorted by you first. Coin counting machines are no longer available at any branch. I haven't time to sit around counting my loose change, tellers are paid to do this ever since loose change existed.