After being a customer at one of the "big brand name" banks for years, I needed a switch. After doing some business with TD Ameritrade, I thought why not try TD Bank. I'm glad I did! Everyone is so friendly every time I walk in the door. Someone always greets me. I've never had to wait long to talk to someone, whether it's for opening new accounts or depositing some money. They have a convenient drive thru, and also a drive thru with an ATM. They even have dog treats for your dog! If you are a TD Bank client, they notarize complimentary. There's ample parking in their shared lot. There are specific spots marked upfront for TD Bank customers. I try to avoid coming here around lunch hour. It seems to always be the busiest then. read more

Needs a better staff that knows what they are doing. Extremely poor business and people.

I wish they would close this branch down and start over with motivated staff willing to due their diligence that they essentially get paid for. This establishment is soo slow with everything they do. Give yourself 30-40 minutes to wait for a staff member to recognize you plus 30 more for to actually explain the reason you visited. Hospitality is poor, service is poor. I rather bite the bullet and travel to the Orlando location they are way more organized, professionalism is too shit! read more

Yet just another awesome experience at another TD Bank. They even had games on the waiting table lol. Me and wify went at it. Fun fun fun. read more

$7 to cash a check from this bank, what a f'ing rip off. Extremely poor business sense. Find another bank!

Once upon a time I gave this place 5 stars and wrote: "The hours are unbeatable the staff impeccable and the speed of service is the best in the area. I love this branch because it has great hours and they always take care of business with a great big smile. It can be a bit of a wait on Friday due to pay day but that will happen at any bank. The interior is clean and well designed, it is a very comfy bank and you are guaranteed to be greeted the moment you walk in." But times they are a changing. The management here is absolutely atrocious and could not care any less about delivering quality customer service or listening to their clients. I had an issue with a fraudulent transaction and even had the offending vendor on the phone but the manager still refused to take action. I let her know that what I was asking had been done in the past but she still didn't even consider it. She sat there with a smug look and couldn't care less. When I asked her "Am I going to get an overdraft fee for this screw up on YOUR part?" (they let a transaction through with wrong name, wrong address and wrong expiration), she only said "I don't think so, well maybe". Really? Time to switch banks. Even with all the hype and marketing TD Bank could not care less about their clients. read more

Justin the branch manager in Longwood, was an amazing source for me and my family. His personal care and level of professionalism is second to none. read more

PUT YOUR MONEY SOMEWHERE ELSE. My son had an account here and wrote me a check. I went inside the lobby to cash it and the charged me $7 because I didn't have an account there. They it was because they were providing me a service by cashing the check. They provided me a service all right they robbed me Then they told me they had to fill out a currency transaction report because it was over 8,000. I used to work at a bank. This is bulls/%*t the limit is 10k. When I questioned it they told me the limit changed last month. INeedless to say my son closed his account. This place is a joke. read more

Moved here recently from NJ and in NJ The TD Banks are all over. The service and speed are not as good here in Orlando it seems plus there are not a lot of locations. The bank itself is clean and the staff is welcome mean but not as overly friendly as The Wells Fargo bank I go to. The worst thing about having only one location within a 15 mile radius is that I need to travel to get to it so it is not as convenient as the others. I might consider switching banks soon. read more

I recently moved to Orlando from NJ and visited this branch for the first time yesterday to get papers notarized. There was only one person at the main desk area who was on the phone. I sat and waited and after about 5 minutes she got off the phone and said she would be right with me. She proceeded to make another 3 separate calls as I waited another 10 to 15 minutes. In the meantime another clerk sat at her desk but she said she didn't notarize papers and had to wait for the other one who was still on the phone. She finally asks what she can help me with and I told her I needed papers notarized which included a deed and title and she told me she couldn't because she couldn't notarize those type of documents unless they were related to a TD Bank transaction. I told her I was an account holder and she said it didn't matter. I've notarized papers in NJ TD Bank locations and never had an issue. I asked to speak to a manager and she said he was busy and I had to wait. I had to leave because I was in a rush to get papers notarized and out Fedex. I called the TD Bank location on Kirkman Rd and the manager, Robert Napace told me he could notarize whatever I needed as long as I provided ID. I had to drive 30 minutes in rush hour traffic to get to the other location and Robert was very nice and courteous, he knows how to provide good customer service unlike this branch. Will never return here again and seriously considering switching banks. I've been a long time customer from when it used to be Commerce Bank. Very disappointed and disgusted with the service I received, or lack there of. read more

Been sitting in the drive thru lane for 10 minutes because only one lane open. when I pull up the girl takes my things and helps two customers at the counter before helping me. This is unacceptable. Get more help if you have to make people wait this long. read more