I've been with this bank for a short 3 years maybe? Never really had any issues till recently. For one it is absolutely ridiculous that I deposit a check 12/30 and it's not avail till 1/12? To top all I get is diff excuses as to why. So better 5/3rd read more

This bank does not care about their customers. Horrible teller service. If you want to keep your sanity go to another bank.

I haven't had any issues with this bank so far. Rodrigo is our point of contact for our organization, and he is always pretty quick to get back to me on things. The tellers seem friendly enough to when I go through the drive through windows. And this location is very convenient for me as far as ease getting into and out of the bank. read more

I have had this bank for years, & this has always been my go to branch. Whenever I go in they are always friendly no matter who I see, and they always recognize me (even when I don't recognize them) and ask about my parents. On multiple occasions they have given me invaluable advice and talked me through sticky situations, always bending over backwards to help me get what I need, which sometimes includes them coming up with creative solutions. Super friendly and knowledgeable people, great to go to not only for banking but also for learning about anything money related. Fifth third app is also great and very user friendly. read more

I have been with 5/3rd since my college days in Cincinnati, OH. 5/3rd has always been a great bank. Big enough to be relavent but small enough to make you feel special. This Winter Garden location is friendly and convenient to the 429 and the Fowlers Grove Shopping Center. read more

Fifth Third Bank - Banks & Credit Unions Near Me - Winter Garden, Florida

While the staff in the branch are nice and very helpful, Fifth Third Bank as a whole is unstable and unsecure with people's accounts. They allowed my business credit card account to be hacked. It had a zero balance and the strange thing was that someone tried to make a payment on a card with no balance. Then when the hacked payment tried to process and failed Fifth Third charged me a fee for the "failed payment." Not once but multiple times in the same week. On discovery we closed the account and reported it to all involved at fraud and customer service department and to staff in the bank. Yet they could not fix it. As a result we have and are closing all out financial accounts with Fifth Third. What should have been an easy fix cost this bank a one time loyal customer. I would highly suggest that you get your money out of this bank before it collapses. read more

BUYERS BE AWARE*** Worst bank eveeeer. Please read to the end and save yourself the hassle and never do business with this bank! Our mortgage was sold to this horrible bank and ever since, for the past 5 years, we were living a nightmare. Thank God we were able to refinance this year. Not only they keep the Consumer's money to the very last minute, they inconvenienced us so many times that is just unbelievable they still in business. Last year, they did not send our home owner's insurance payment of almost $5k, on time, and because of it our insurance got canceled and it was a very stressful situation, specially living in south Florida with all the hurricane. Also last year, as the stress of the pandemic wasn't enough, they kept forever to pay our property taxes which included Ygrene portion (which is another scam), totaling a little over $8K! This year, we were able to refinance, and yesterday marked 1 month since we closed on it. Still, to this day, no escrow money was received. We called and were told they take their sweet time of 10 business days to issue a check (of People's money), and supposedly the check was sent on July 2nd... To this day nothing was received (that is if they really sent it). *Why they keep someone's money for so long? I do not know... it is not their money! *Why they wait to the last minute to pay up? I also do not know...they will have to disburse the money anyways. My theory is that they keep investing 'OUR MONEY' 'til the very las minute. I have to pay the home owner insurance again by the July 19th2021, next Monday. I can already foresee the stressful nightmare that will be! ** I wished I had the money to bombard the TV with ads against 53 Bank, Ygrene! read more

If I could rate a zero i would. No help AT ALL. If you want to be insulted and interrogated about your transactions this is the place to call. There was a pending amount that I called about. First, a lady answered the phone, I told her my problem and she said she'll do research on it and call the place that sent me the money. She said to call back in a bit. When I called back a man answered and told me he knew who I was and that the lady had handed the case over to him. I said fine. Told him everything I told the lady and he just kept repeating the same thing to every question I asked, no matter the question. I asked if they could push it through and when he replied no I said it was done before to which he slyly called me a liar and said "well no one has that power so I don't know who would have been able to do that" I insisted it's been done before as I had a witness with me last time. He made me feel crazy. Then he asked what the money was for (like it's any of his business) but fine. I told him it was for rent, which he replied "is it gonna be in cash or..?" I was speechless. Apparently he doesn't pay rent because no sir, I'm not gonna pay my landlord over 1,000 in cash for rent. I guess he doesn't pay any other bills either because when I didn't answer he continued with "looks like you've already paid some bills here" (I'm assuming referring to a large amount I had sent out) I was flabbergasted. You are right, I DID pay other bills, I also paid for some groceries, things for my pets, gas, but guess what? I still have another bill called rent and thank you for looking at my other transactions that have nothing to do with what I'm calling about. Now I thought he was the manager because he said the lady had handed the case over to him but when I found out he wasn't I asked for one. He tried to talk me out of it saying he'll call me back after he looks more into it, I had wasted about an hour by now and I said no, I want a manager. I said it about five times before he said ok. He puts me on hold. About six minutes later the phone picks up and it's the lady that answered the call the first time I called. She asks if I'm waiting for someone and I said yes, supposed to be the manager. She recognizes my voice and says "I believe I was handling your case I'll put you on hold for a few more minutes while I continue researching." I was frustrated greatly. The man said the case was handed over so I guess they're playing hot potato with me. I again said No, I want the manager because both of you just lied to me. She said the manager is busy, I hung up and called my previous bank in a different state (I had just moved here) when I asked them about the problem they admitted they were able to push transactions through before (I Knew I wasnt crazy and I don't appreciate being slyly called a liar) but they couldn't do it anymore as things have changed. Alright fair. I asked a few more questions which she answered and that was it. An easy 15 minutes and it was all over, not the answer I wanted but at least she answered my questions. read more