Quick and fast service Open till 2 on Sundays really comes through clutch. Service line is usually quick read more

I have been using this bank for years. I've never had any negative experiences like other reviewers report. The staff are very friendly, knowledgeable, helpful, and kind. They always work with professionalism. At times, limited numbers of tellers can cause a line to form, which can be inconvenient. However, each time this has occurred while I was there, they open another teller up to move things along faster. They try their best to accommodate the customers and remedy such things during the times I've experienced it. Overall, will continue my banking here. read more

I walk into the office at 11:30 am on 3/30/22 and was informed that the manager is unavailable( did not come in) . "Shocked" as I was that the manager was not there AGAIN, I spoke to the assistant manager. The assistant manager has no clue of my multiple complaints made. I asked her why the manager didn't reply to the email from 2 days ago. She replied by stating that she was very busy with multiple customers and 2 conference calls. At the time that I walked in there was one customer being attended to and the whole bank was virtually empty and dark. I explain my whole story and the assistant manager doesn't seem to understand my story. At the end of the conversation, in which I clearly stated i have been banking ONLY with you for 7 years and can't go to another bank to pay my bills to avoid interest; her response is which bank ATM card did you use. In frustration I said Capital One. I said, I just mentioned my TD bank card was sucked and I am asking you for a new card. Why would I come and ask you for a TD debit card if my capital one bank card was sucked up. She appeared like a deer in a headlights. Ignorant and unwilling to help. All she told me was she cannot do anything for the inconvenience of 2 days, my missed wages and my incurred interest. She told me she does not service the ATM and that they will call guardia to service them. I asked her if she would like me to call them to get a response about why it took so long to get serviced and she stayed silent almost as if implying that maybe I should do that. She gave me an ATM card and informed that somebody else had complained about the machine that morning and that they had already placed a technician order to service that. She knows for a fact that it was working when she left; because she was able to withdraw money the day before. Miserable, I come home only to receive a call the assistant manager, 3 hrs later, to inform that she has placed another call and was informed that the machine was repaired at 10:30 pm last night and there was nothing they could do for my lost CAPITAL ONE card. I can't believe how clueless this women is. She then proceeds to argue with me, that she has witness that say I had capital one card; without the logic that I would not ask for TD debit card if my capital one card was sucked in. At this point I am livid; I told her that she is incompetent and all that staff at secaucus were a bunch of headless chickens who have no real clue on how to help people and are in a vicious cycle of blaming it on each other. Customer service told me to speak to the local bank to understand compensation for lost wages. The bank said there is nothing she can do and good luck. The assistant manager starts to get hostile stating she doesn't appreciate me calling her names. I ask what names. She says I called her incompetent. I told her that's an understatement but if she is so hurt maybe i should send her flowers and I would have; had I not lost a days wage to come to the bank with no clear resolution except that I got another card. I hung up the phone telling her I don't want to speak to her. I couldn't tolerate as She kept on repeating that she is trying to help me by giving me an update and that technical errors cannot be blamed on the bank. I said I would have been more appreciative had the call been received 24 hrs earlier; had I not missed my wages and had I not incurred interest. I agree that ATMs can malfunction but 2 ATMS at the same time is not acceptable. I agree that anything is possible, working in healthcare, but nothing being done after 24 hrs of me filing a complaint not even a reply email or an acknowledgment. The bank had no clue I had filed two complaints against them at the time of me walking in. The staff at the secaucus branch is extremely careless and inconsiderate of their customers. They raise their hands saying there is nothing they can do as they have no control and blame it on a non existent manager who is never there and doesn't reply to emails. My day wages, the interest and the aggravation I endured from the bank for the last 3 days is extremely unacceptable. I believe that the manager and the assistant manager should be held accountable for the inconvenience that was caused to me the last 3 days. I would encourage the manager to come in more regularly, to have at least one functional ATM or reply to grievances/email in 24 hrs. Alternatively, you can change your tagline to "America's Most Convenient Bank from 9-5; after that go f*** yourselves" Bank Manager/invisible women - Kathy Giarrusso NMLS 598401 Bank Vice Manager/clueless women - Dianela Guzman NMLS 11547650 read more

While the inside of the bank has been recently updated and the tellers are pleasant enough, there is a lack of respect for the customer's time. 4 people on line, 2 tellers, 35 minutes later I finally got taken care of....UGH!!! read more

Best service and staff in NJ, very friendly and very helpful. Always attentive and know what they are doing and get things done fast.

If you like waiting this is the branch to visit, the service is friendly but the sense of urgency does not exist! read more

This review is for the TD Bank location in Secaucus, NJ Only. All other TD Bank locations are excellent and run professionally. Wouldn't you think lunch time is a busy time at the bank for customers that work and need to bank on their lunch hour? Two tellers helping other people with lengthy deposits/transactions. The third teller says, "she will be with you when she is finished" and walked away. Say what? Proceeded to wait. After 5 minutes I left. read more

The customer service and quality of employees has dropped lately. Employees seem unhappy to be working and do not have a good attitude with customers. read more

Never had a line when I came here. Good service. Cool tellers. I just go to do deposits mostly. My banking needs are simple and small.

Good customer service but they can handle it better. They need someone in the front to tell who is waiting to see a rep. My friend and I were sitting on the chairs for awhile and then we decided to go to the teller to speak about her issue with the card. the issue was still not resolved so we had to go back and wait. This time a guy was sitting on the chair. And the rep was like whoever was here first.go to her. So WE went to her and he was so pissed at us. He swears that he was there first. read more