got out of there fast closed my account foreever north windham near f up walmart a…read morecoustomer was so confortational the kids behind not all not all were very lacking in knowedge trusting them with my money did seem like a smart decision

I have been banking with Dawn at the Manchester Branch for decades!…read moreHer service and professionalism are top notch! I live in California now, and still have my retirement and other accounts with Dawn! Thank you! Sandy

New in town, went here today and was able to get an actual FREE checking account (Yes, like Santa…read moreClaus and the Easter Bunny, they do EXIST!) with no hassle, weird balance minimum requirements, minimum opening deposit, or direct deposit requirements! Oh, and btw, they didn't ask for my first born either~although extracting the vial of blood was a bit catchy! :-) seriously, really nice experience thus far!

This review is from our visit two weeks ago- Carol was fantastic. She went above and beyond, she…read moregreeted us warmly and remembered us even thought she had only met us once before, did not keep us waiting despite being busy, was very efficient, and was kind enough to accommodate our requests for additional paperwork. It was actually a pleasure to stop by the bank on a Saturday.

This is my favorite place to Bank everyone who works in this bank is very good at what they do…read moreand always treats me well I recommend them to anyone who what to have a great experience . Steve

Excellent credit union, very personable service and friendly people. I really like…read more Building is nice and clean and comfortable.

They have been rude and condescending to me many times. They have taken what should have been…read moresimple pleasant transactions and escalate the situation until I am losing my patience. The last time everyone including the supervisor heard her speak sarcastically to me and made it look like I was being unreasonable. I asked my friend to come in so she could help me and once she stepped in the whole demeanor changed and there was no problem, and I was treated respectfully as I should have been in the 1st place. This is only the most recent of many unpleasant experiences at this location, and the supervisor on duty is in another branch unavailable to me. I see all these other great reviews it only makes me take their abuse all the more personally.

Once again Cristina saved me after I screwed up with my checking account !…read moreShe should be the manager !!

PLEASE READ THIS BEFORE YOU DECIDE TO DO BUSINESS WITH KEYBANK. My account was compromised and one…read moreof the checks was duplicated and cashed for almost $6800. The bank assured me that I have nothing to worry about, this happens all the time and that I should be able to see the money refunded to me within 2 weeks. After 5 months of waiting and over 23 phone calls, they finally told me that I didn't notify them within 30 days and that they are now unable to refund my money. They told me this over the phone but said they will also send me a letter and explain everything there. I never received a letter or any other form of contact. They made me wait 5 months then ended up saying they cant help me only because I didn't know until after 30 days? They shouldn't have allowed for that check to be cashed. I have a business to run. I don't have the time to check my account every day. That's the bank's job. To protect their customers. KeyBank is not safe to do business with and you can't trust them with your money. The same thing happened to one of my friends at Webster Bank and she got a full refund with an apology. When I opened an account with the KeyBank they were so nice to me and ready to help. But when it comes to a problem, they would not even look at me or say hi. They look at you like you are the problem. I talked to the police department and over 7 banks. They all said that it's KeyBank's job to do the investigation and refund me the money and that they've never even heard of anything like this before.

This bank is now known as KeyBank. Using it as both personal and commercial bank. Customer service…read moreis pretty poor. Driving in set up is ridiculous. Interior of bank in late December looks as if they're going out of business. Had a problem making a commercial deposit. Unable to issue a receipt. Computers have been down since the evening before. Staff seems to be competent. Bank itself pretty awful.

Super friendly staff and extremely knowledgeable. I have been banking with them for 4 years now…read moreand have Checking, Savings, Auto Loan, and Personal loan with them. Rates are great. They really assisted me in fixing my credit. Highly recommended.

From the owner: Specializing in: - Credit Unions…read more- Loans

Background info which might help you understand this five star review:…read more 1. I actually DID chose to bank with Wells Fargo, I've had an account for the last three or four years, and have never had any problems with their policies 2. I've just moved from Southern California to Massachusetts. 3. THIS branch suddenly became my closest bank branch Since we live in the digital age, and I virtually never go to the bank, I figured my spouse and I could keep our Wells Fargo accounts with no problem. Then we went to buy a car, and we needed to transfer a four-figure chunk of change to a local auto broker. We hit a massive, seemingly insurmountable wall. Because of all those Nigerian princes scamming people out of their money, you pretty much can't do a simple, same-day type transfer of funds directly from you to someone else, unless its for a very trivial amount of money. In order to protect you from yourself, banks and Western Union make you set up complex accounts, fill out tons of paperwork, and wait a long time. The car we selected had multiple people interested in buying it, so we needed to be able to free up the money quickly... so we needed to go into the bank and get a cashier's check, as if it is still 1983. We grudgingly got back into the car, and drove the 2.5 hours to the nearest Wells Fargo. Mind you, we'd been in Mass for about five days at this point, after our ten day drive from California. We like the car, and hanging out together, but we were not excited. Luckily, the staff at this branch was incredibly nice to us, and helped us clear out our two checking accounts as well as our three savings accounts. This was a lot of transactions of various types for them, as I'm sure you can imagine, and it's definitely not the most interesting way to spend an afternoon in Connecticut, but it had to be done, and they made it a breeze. I can only hope our new bank, Citizens, takes as good of care of us as Wells Fargo did. They didn't give me a stuffed pony when I opened my account, so I don't think it'll be as good an experience as WF was! ;-)

One star only, Only because someone made an effort to call me back. I called them because someone…read morestole my identity had a bunch of checks written with my name on them as well as there's. The account exists, my name isn't on the account just the checks they ordered planning on nailing me for fraudulent checks, charges and anything else this person could do. Wells Fargo's reaction: "Just don't write on any of the checks!" I got more help from the police department, check company and post office! It's clear Wells Fargo enjoys ruining people's lives. Never will recommend this bank to anyone, ever. Heard this isn't the first time this bank behaves like this.

Convenient location west of Buckland Hills Mall. I'll keep my opinion about our Tax Bailout or…read moreWall Street to myself.