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Manchester, CT

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Wells Fargo Bank

Wells Fargo Bank

(7 reviews)

East Hartford

Background info which might help you understand this five star review:…read more 1. I actually DID chose to bank with Wells Fargo, I've had an account for the last three or four years, and have never had any problems with their policies 2. I've just moved from Southern California to Massachusetts. 3. THIS branch suddenly became my closest bank branch Since we live in the digital age, and I virtually never go to the bank, I figured my spouse and I could keep our Wells Fargo accounts with no problem. Then we went to buy a car, and we needed to transfer a four-figure chunk of change to a local auto broker. We hit a massive, seemingly insurmountable wall. Because of all those Nigerian princes scamming people out of their money, you pretty much can't do a simple, same-day type transfer of funds directly from you to someone else, unless its for a very trivial amount of money. In order to protect you from yourself, banks and Western Union make you set up complex accounts, fill out tons of paperwork, and wait a long time. The car we selected had multiple people interested in buying it, so we needed to be able to free up the money quickly... so we needed to go into the bank and get a cashier's check, as if it is still 1983. We grudgingly got back into the car, and drove the 2.5 hours to the nearest Wells Fargo. Mind you, we'd been in Mass for about five days at this point, after our ten day drive from California. We like the car, and hanging out together, but we were not excited. Luckily, the staff at this branch was incredibly nice to us, and helped us clear out our two checking accounts as well as our three savings accounts. This was a lot of transactions of various types for them, as I'm sure you can imagine, and it's definitely not the most interesting way to spend an afternoon in Connecticut, but it had to be done, and they made it a breeze. I can only hope our new bank, Citizens, takes as good of care of us as Wells Fargo did. They didn't give me a stuffed pony when I opened my account, so I don't think it'll be as good an experience as WF was! ;-)

One star only, Only because someone made an effort to call me back. I called them because someone…read morestole my identity had a bunch of checks written with my name on them as well as there's. The account exists, my name isn't on the account just the checks they ordered planning on nailing me for fraudulent checks, charges and anything else this person could do. Wells Fargo's reaction: "Just don't write on any of the checks!" I got more help from the police department, check company and post office! It's clear Wells Fargo enjoys ruining people's lives. Never will recommend this bank to anyone, ever. Heard this isn't the first time this bank behaves like this.

KeyBank - banks - Updated October 2026

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