I'm very disappointed with the outdoor Chase atm machine at this location. I made a cash deposit…read moreat the outdoor machine tonight, and the machine kept making a weird noise for over five minutes. Then while this was going on the guy behind me was telling me to move, and getting nasty with me. I'm obviously not going to leave a machine without confirmation of a cash deposit going through. Then finally something came up on the machine that there was an atm malfunction. I logged on to my account and my deposit never went through. I advise everyone from using this branches atm machine for depositing. I ended up on the phone with customer service, and they said they'll give me a credit to my account in 12 hours until they figure out what happened. Still it's not worth the headache using this atm that's outside at this location.

I've given it a lower rating not because I've had a bad experience w the actual humans who work…read morethere directly, but because of the situations that were out of their personal control.. Their vestibule ATM literally stole approx $450 of my cash when I was depositing on a Saturday one day.. luckily there was a teller there that actually witnessed this happen.. this happened on December 30th.. they asked how much the ATM took and honestly I wasn't sure.. I grabbed a bunch of cash to deposit without counting.. They did give me a $400 credit immediately.. the teller called customer service herself to help me out. I low balled the number that was jammed in the ATM Bc I didn't want to overestimate what was taken and one day they remove the credit without telling me. (This happened to me at TD bank when someone charged $900 from a petroleum station in Detroit.. I left TD Bc not only did they make me wait 5 days till the funds settled, I literally had to talk to their head honcho just to have a credit deposited into my account, told me that I could pay my bills, which I did, and two days later took the credit back and left me with a negative balance AND they charged me overdraft fees.. once that was situated, I left them to come to Chase, and now this SMH.. I get why people store their cash under their mattresses now) Fast forward three weeks later, MLK day and I called customer service.. they told me that their investigation was going to take 6 weeks and I should hear from them then.. I waited 7 weeks without an email or a phone call so I finally called yesterday (feb 20). The woman I spoke to told me I was supposed to have an email from feb 12 which didn't exist in my email, and she told me that after they concluded their investigation that the credit was made permanent... which is great but what about the rest of my money? She had no answer... whoops... maybe they were hoping I'd forget and they'd profit off my measly fee bucks? Well.. another investigation will now have to take place... this is now going to take 12 weeks total since this fiasco started.. this bank owes me approx $40 or so.. smh.. its not a lot but it'll pay for my dog's food for the week! My fault for depositing cash via the ATM.. figured I'd try something new since the drive thru was jammed with people and I was being too lazy to walk over to the actual teller.. and assumed that if their machines have these capabilities, they wouldn't muck up the job, but I was definitely wrong. That won't be happening again... ever...

I have been a former Bank of America employee and account holder for 10+ years. The lack of…read morebanking centers and working ATM's in my area is ridiculous. They have closed most local ATM's/banks but the few that are in order specially Keyport Main Street are consistently out of money. Only available for deposits. I am seriously thinking about switching banks. Bank of America is famous for this as they only make money of FEES. So if there local ATM is out of money and you go to another bank, you are charged the ATM fee which is $3 or more. Then Bank of America hits you with a $2.50 charge for using a non Bank of America ATM. WOW!!!!!! Lastly, which is hilarious, They want to charge me a $10 fee to move MY MONEY from savings to checking. Now I understanding WHY their stock price is at $40.50, Chase Bank is at $157 and Wells Fargo is at $46,

It's worse than banking with wEllsFg; The amount of fees they like to charge is ridiculous. The…read moreCustomer Service is so slow, you have to wait forever to talk with a real person and even then they're not able to do anything to expedite any processes.

I have been with PNC since it was Mid lantic on the other side of 35. Customer service is…read morenonexistent there. I tried to cash some EE bonds there and was told NO. Unreal it's the straw that broke camels back for me

Have been trying to get answers to some loan questions. Absolutely no help from Consumer Escalation…read moreDept. have called 4 times with no response. No adequate answers from branch personnel I spoke to. Will be going back and escalating my inquiries. May need to involve my lawyer if I can't get answers.

This is one of my favorite locations to go to for the drive up ATM. it was late after hours when I…read morewas driving by and I was able to deposit a few checks that I had. It is so convenient whether they are open or not to just use the atm to deposit checks or cash into your account. no more filling out the forms and sending it through a machine to the teller. This is my birthday month and it even said happy birthday on the screen when I put my card it. I have always enjoyed having td bank.

Went to the drive up on Bethany Road and the drive up lanes were packed, after about 5 minutes with…read morenothing moving backed up and left. Drove the the branch on Laurel Avenue and eventually deposited a check, but when I got the receipt back it was not mine! When getting home and calling that branch was told it was no big deal, can see why it has such a low rating. There is no excuse for a lack of being professional when someone is handling your money. Lame excuses do not make things better

Open new checking account ,bank did not order checks for new account. Had to call and ask where my…read morechecks are Rep stated they were not order, customer service with Wells Fargo is a zero. Rep cannot understand,

Service here sucks, drive in is permanently closed. Middletown branch primadonnas don't open on…read moreSaturday, they closed Belford permanently.Time for a new bank.

Valley Bank in Keyport,New Jersey is a horrible bank. They are refusing to write a cash check for…read moremy husband who just had a nice amount of money direct deposited into his checking account from his 401k. Trying to give him the run around. So please people rethink about banking with this branch.