My TD Bank credit card was hacked. Someone fraudulently charged hotel rooms in Doha, Qatar to my card. TD Bank didn't catch the fraudulent charges. I did and reported the theft immediately. TD Bank investigated the charges and found that Im responsible. Even though I've never been out of the United States, I dont have a passport, and I was using my credit card in the US the same day that TD Bank says I was in Qatar. I've had my TD Bank account for almost 30 years and this is how I'm treated. What a joke. TD Bank is terrible read more

For years TD bank was 5 stars with our family. We live in Northern Vermont but over time they became impossible to deal with. Their access and customer service dropped into the toilet. First they closed the Waterbury, VT location, and move it to Stowe (rich tourist town), then they closed the Richmond, VT location making it even harder to access. This sucked but was not a huge deal because they had an ATM right near my office. Recently they have removed that ATM as well so they're now hard to get to and they have pulled all sorts of cheap anti-customer BS. We've had it! We're moving all our funds to another bank and getting fully out of TD ASAP. They seem to only want to serve the rich and corporate scum. read more

TD Bank - abandoned bank - Banks & Credit Unions Near Me - Cherry Hill, New Jersey

If you need a nice bank, and absolutely zero services, TD will work. However, if you need to be able to do any normal use of software from a bank's checking account, don't even think of TD. They have a software that is about eight to ten years behind most banks. read more

Worst bank ever. Opened a CD 3 days ago, money left the other account and TD can't find it. Meanwhile I provided the funding account information during the account opening process read more

I have been a customer at TD Bank for as long as they have been in existence. I haven't been happy with them for a while, but I continued to use this bank because this particular branch (on Kings Highway in Cherry Hill, NJ) is less than a mile from my home. The customer service has become really, really bad. There are frequently long waits due to staff shortages. Half the time, the ATM machines don't work. At best, the staff is indifferent and unfriendly. At worse they are downright rude. I finally told them that I will take my money elsewhere. The teller's response was, "Fine, you do that." I have heard rumors that TD is in trouble. Gee, what a surprise. I am done with this company. read more

TD denied my FRAUD claim by calling it a "dispute"...which is was NOT. After waiting for months to hear from them, I received a 3-sentence letter...no explanation...just "we've closed your case." What a crashing disappointment it is to be a customer for 15 years only find out how little protections my credit card company offers. Of course, as soon as I can find a more reliable CC company, I will close my TD account and end this abysmal, soulless nightmare. read more

If i could leave a worst review i would. They have so many hidden fees all these people want is your money. They don't care about saving you money. They have an account that you have to have $5,000 or more in your account or they charge you $25. What is that. Why wasn't I told that before they opened it for me. These people are scammers. I tried to close my account and they said id have to wait till my charges are done saying pending even though they already came out of my account. Then they said it would only take 24 hours to come out. IT TOOK 4 DAYS TO GET OUT OF MY ACCOUNT. I will never be returning here ever. I wouldn't recommend it to anyone never go here if you want to save money. read more

I've been a TD customer since they bought Commerce bank. During the last decade or so most large banks have fallen into the bad customer service model. That being said, TD leads the pack in bad customer service, rude employees, bad executive structure, and awful new procedures to withdraw or deposit you own money. Simply put, this may be the shittiest bank in the northeast. I'm switching to a local bank were they may actually care about their customers. I'd give TD 0 stars if I could. Adios TD Bank! I'd sooner bank with the new and improved Bear Stearns Bank over your garbage product. read more

This TD branch is one of the slowest branches I've ever had to deal with. Their drive thru is usually just 1 person covering multiple people. I usually wait about 5-10 mins for all my checks to get deposited, but the last time I went, it took 25+ minutes!!! UNACCEPTABLE. read more

They have the most incompetent people working at the Stratford Bank that it boggles my mind. They don't know how to help you. They LOSE IMPORTANT Documents that you give them and make you come back (more then once ) they don't tell you everything you need when you call and ask per a Death. They hold your money and make excuse after excuse on why they can't release it even though you have given them EVERYTHING they want! But lose ! Don't ever put your money in there!! read more

Employees do not wear masks. They will put one on if you say something. The ones that have them on wear them below their noses. Same thing as not wearing a mask. I am a long time customer at this bank and am disappointed that they do not take this pandemic seriously. They need to properly educate their employees about how to wear their masks properly as well as making them mandatory at all times. read more

TD needs to work on their online experience. Too many things require phone calls that most banks knock out thru automated systems like activating Apple Pay - most of my other banks just send you a code via text or email and you're ready to go. TD, I have to call and wait on hold forever and speak to someone. The same goes for unlocking an account - I knew the password but failed a security question twice and all of a sudden I'm locked out and the only way to get in is to call customer service, whereas my other accounts, I get a link to my email with a code and I can unlock my account instantly. Finally, the rewards site for my card is completely disjointed from my actual account. I should be able to use one login to see my banking stuff and/or rewards, yet the rewards stuff if housed under a completely different site and come to find out its a completely different number that's not even 24/7. It just feels like everything is so dis-jointed, un-organized and overly complicated and I really wish that you would re-evaluate what your online customer experience is like versus your competitors or I may be leaving soon. read more

So they claim they are a convenient bank. Sat on hold for 10 minutes to get cut off before talking to anyone. Then wait was up to 20 minutes. Got through that queue and was put in another to wait with the same annoying music. Finally after an hour on that, had to leave. Called back, now took 35 minutes to reach the first operator just to again get transferred. And this to submit a fraud complaint about an account I didn't even create and from the credit agencies, they let through without EVERY doing a credit check to see if someone illegal was setting it up given there was no credit check ever made since I checked with all the credit agencies. I'd rather have my money in a mattress than them. Finally got through to "fraud" after 1 hour 55 minute wait on 3rd attempt and all you get is a report taker. They send a report to someone else and they say they might get back to you in TEN days!!! Some fraud department! Who knows what some crook will be doing in that time... It's an eternity for cyber crooks. Wasted over 3 1/2 hours waiting for a useless person. read more

Worst customer service of any bank in my entire life. I lost my TD Bank Visa card in the international airport terminal on my way to Europe for 3 weeks. Visa agreement says they will provide emergency replacement card if lost, all they need is approval from the bank. TD strung me along for a week and finally told me (after several LONG international phone calls) the replacement was NOT approved, and they would not give me any reason. They refused to let me talk to anyone who could explain the refusal. My credit rating is over 800 and I haven't had a late payment in 25 years. Then because I didn't have the exact card the rental car was booked on, the rental car company refused to rent us a car, but would not refund the $400 initial payment. When I contested the charge, it played out over 3 months, with the charge appearing, then credited back, then reappearing. Then I got a letter saying it was resolved in my favor, but it took a full month after than for them to give me my money back. Near the end, I asked to speak to a supervisor. I was told that none were available, and one would call me back in 24 to 48 hours. No call ever came. This is a company that clearly doesn't care about their customers. I have a significant account at TD Ameritrade that I am now looking to move because of how I was treated by this organization. read more

Their branches have one teller working both the drive-thru and the customers inside at the same time trying to cut back save Quebec on help and save money meantime customers are inconvenience or long way. I'm Confusion by the teller. Also there customer service at the 800 number different departments seem to be pretty incompetent and poorly trained. They need TD Bank needs to update game and train their employees and get proper title as both for inside the bank to treat customers as well as a tell her to deal with drive-thru. read more

Been a customer for 28 years - I have about 10 personal and business accounts there. Every year they raise their fees and the service gets worse and worse. The service is now nonexistent. Long gone are the days when it was Commerce and they actually helped their customers. I was expecting a domestic incoming wire sent from another local bank for almost $200,000 send on Friday at around 1 pm. Here it is 7 pm and no money and no help from anyone at the branch. After waiting on hold for 35 minutes their 800 number customer service rep told me there was absolutely nothing they could check or do and domestic incoming wires usually take 3-5 business days!!!!!! That's a lie domestic wires are supposed to be there the same day. I explained that I was a long-time customer and had very high balances - the rep said none of that matters and I should just check back in 5 business days and then hung up on me!!!!! Once someone finds my wire - I'm closing all of my accounts!!! I'm going to try Republic Bank - that's run by the guy that started Commerce - he knew how to run a bank that takes care of its customers. Time to get rid of this nightmare TD Bank cant trust them with a nickel!!! read more

Do not bank here - without any notice, they charged two of my grandchildren $5 per month for a year because their custodial account went under $300 and they turned 18?????? No notice, no email,no letter. Had these accounts since they were born!!! Called other banks, and they do not have that rule, only TD. goodbye TD read more

I see they closing most of the branches they need to close them all, bank sucks, I had them to put a block on my account and the block didn't work because they was able to go in take money out of my account and when I call they act like they didn't no what to do so they refund me for the block and gave me my for what the blocker took, I close the account and they reopen the account to make pay for what the blocker tooks out the account went they where block,this is crazy so glad I left this bank because after that I didn't fill safe whit them anymore,I don't no if I should pay or get a lawyer to look in to just for point of it and who knows how many people they did this to,bank suck close them down and advise everyone take your money out and run from this bank there not here for you, I hope this help some one else,and I wish I could give them no stars because they don't deserve any stars but I have to give this bank one because they won't let you post if you don't give them one. read more

One of the worst Bank experiences I have ever had. I have spoken to several people who cannot help me. I was the victim of bank card fraud, somehow someone got my card informationan and charge two charges in the amount of $674.19 on the same day different AT&T locations at 3:45pm and 7:45pm. This was never flag. I called to advise immediately this was not me I have never had a AT&T account or purchase products from them. I was told I need to wait untl the transactions clear before I can dispute. What the hell are you serious, then I have to wait 10 business days to for them to find out it was not me, then a additional 5 Business days to get my money back. This is terrible business. I have been with TD Bank when they were Commerce bank and the way I have been treated it unacceptable. They make these bank cards with the chips so it would be harder for things like this to happen and look it happened. To make matter worst a few years back I was flagged for a $21 charge in delaware because they wanted to make sure it was me but they do not flagged 2 charges for the same amount back to back on the same day terrible bank experience. One of the employees told me that because it was AT&T we do not look at that as being a possible fraud. So now I have to call my job and get them to stop my direct deposit and stop all payments and wait almost a month to get my money, and if my job cannot not stop it in time and the money that is post TD bank will take the money from my account plus the overdraft fees. Then when they find out it is not me instead of crediting me right away I have to wait 5 days. Do not bank here ever and I am not a new customer I am a long standing customer and telling you look elsewhere for a bank who cares about the way there customers are treated. AT&T treated me better and helped me more than this bank did and I never had a account with them. read more

Worst Customer Service Worst Follow up Fraudulent advertising Remove your money from TD BANK their fraud commercials are nothing but lies, I had money stolen from my account $71,815 and if I did not hunt them town to show them their negligence, all I would have is a letter denying my claim, and I would have lost my money. The check had the wrong routing number, their fraud department was called 20xs with no return calls and having an account with the 14 years they let an online transaction happen that had never been used before. They have offered no additional compensation for loosing my money and costing me countless work hours, loss of use of my money and the affect it had on my family and small, business, while I had to do the job of their FRAUD department....will the CEO call me doubt it, they hide behind their ivory tower doors and do not care about us small people #TDBanksucks #TDBankcommitsfraud #TDBankdoesnotprotectyourmoney read more

The bank has frozen my check for 10 days without any reason. So, it contradicts "The most convenient bank" slogan. Also, Once I deposited $500 and the ATM malfunctioned. The bank froze my money for 10 freaking business days. The bank is sucks. read more

Cool parking lot for customers. Watch out... you can barely see the lines, so parking might be a bit difficult especially because you are surrounded by NJ drivers! read more

The single worst bank for customer service. Locked out of online bill pay, for no legitimate reason, and have spent in excess of 4 hours on the phone over the last 5 days with their "Tech Support" people but to no avail. I have spoken to Ben, Kimberly, Chad (a supervisor but not a nice or competent one), Nancy, and Amy. When I asked for the contact info for their boss Adam they refused to provide the info. Not a single person at tech support has done what they said they would do which is to unlock the account. They simply keep you on hold for prolonged periods of time, blame another dept. and tell you to call back tomorrow......laughable if it wasn't so serious. They claim exceptional customer service however they provide no service. Possibly, Greg Braca-CEO will read some of these reviews and realize something is terribly wrong when tech support cannot fix a problem they created for more than 5 days and 4 hours on the phone. Possibly he will realize the corporate culture is in dire need of modification.....but I doubt he will! read more

At around 9:30am this morning 5/29/19 my husband Michael called into td bank customer service to get money transferred by zelle faster so that we can get our car out of the dealership so we can go to work. The rep stated that td bank does not control the transfers and we would have to call zelle directly to up the transfer amount allowed per day. We confirmed if there was anything she can do an she said no. We stated we would just use the card instead and she agreed that would be better. Our card declined and we called in again speaking to someone else whom stated cannot verify my card with my husband only me and I provided my name for account verification. She then asked if she can send a code to my phone number and I said that number recently was disconnected and provided my new number she said she cannot use that because it has to be on the account for a long while, which is odd, so I said okay how about my husbands number which has been on the account since we opened it and she said she cant use that either. I asked why and she said we need your number so I said okay and she placed me on hold. I went into the app and added my new number and received a verifcation code immediately then she came back onto the line and said the only thing I can do is go to a branch. I stated there is no branch in GA so what is another option she said oh there isn't one. I asked for her supervisor and then Pam got on the phone and said the same thing I said many times that this needed to be resolved today but she just kept saying sorry. I asked what else we can do to verify she said nothing. I advised that you all have my birth certificate, marriage license, social security number, address, DL and phone numbers what else is there because I have to get to work because I work in the funeral business and there is a family I need to get to. She said there was a charge last year in February for uber that was not verified I said I have never used uber and I am looking at the statement and that charge isn't there and she said it was then said whoops I meant Amazon in March. I said no that is not on here either. She said regardless there is a block on your account and without verifying you we cannot remove it I said use my husbands phone which is on the account to verify she said no you have to go to a branch I said the closet branch is in SC over three(3) hours from us and I will miss my appointment so what I wanted her to do was call the family I was helping with a dying family member to explain why I cannot get to them because I am trying to get to SC to go into a bank for them to lift a hold for a charge that is not on my statement nor was ever sent to us because of how often we call td bank to get things adjusted. Pam said that was inappropriate for her to do because it is not her place to talk to a dying family member about funeral and I said it will be because I am trying to help them and you are not assisting me and again what is the charge and then she said "I cannot tell you that". I asked why and she said there is nothing more for me to do for you. I demanded her manager and she said she reports to corporate and if i wanted to write a letter and mail it I can I said I need a phone number and she said no. I said they I will have the family call you so you can explain this she then laughed and said "sure I hope they do call me". Now that is what I call inappropriate to laugh at a dying family member that is not able to set up there final arrangements. I then asked why she won't transfer me to corporate and she said because there isn't a number I asked how she got in touch with them and she refused to answer. She told me she could stay on the phone all day and repeat the same thing to me all day that she cannot help me and I said that is fine; then she said she was disconnecting the call because I got angry and called her out for her empty apologies and continued to refuse to send a verification code to my husbands phone. My husband then got on the phone and they stated yelling at each other and she hung up on him. The level of disrespect for your customers and refusal to assist with valid options is beyond me. Where is the convenience? Where is the pride to go above and beyond to help your customers? I have been in customer service for over a decade and I understand there are policies to be followed but flat our refusing to help someone is ethically unacceptable. Not to mention we then called zelle immediately afterwards and they said "why would td bank tell you we control the transfers when they control that and can easily up to amount allowed or expedite it?" and he apologized to us for td bank lack in customer service basics and lying to us. He also was able to see our account and verify our information. I then called a branch and rachel was able to not only verify all of my information but could not see this uber or amazon charge that Pam told me was on the account nor could she remove the mystery hold. SMH. read more

I recently opened a checking account with TD bank less than a month ago and two days ago I opened a savings account so that I would be able to separate money I intend to save from money Intend to use in a more organize manner. After creating the savings account, I attempted to transfer funds from my checking account to my savings account. Yesterday, on 10/4/18, I tried to transfer 10,000 and the system would not allow me to, it said that the maximum that I could transfer per transaction is 1,000. So I made 11 transfers of 1,000 from my checking account to my savings account. A few hours later I received a missed call from someone in the fraud department by the name of Trevor P. He asked me if I was the one who initiated those transactions, and I said yes. While we were on the phone discussing another matter with issues that I am having with making some online purchases with my debit card, the call disconnected. I called him back and there was no answer. This morning, 10/5/18, I realized that the 11,000 was no longer posted in my savings account and was not in my checking account either, so I called Trevor again. He did not answer. After I called Trevor, I called the customer service line for TD bank to speak to a customer service representative. After pulling up my account, the representative stated that she is unable to speak to me about my account, and there is the notation on the account that states that I need to go into the branch for assistance. I asked her if I could be transferred to the fraud department, because I believe they may be responsible for the note that was placed due to the phone call I received yesterday from Trevor. Then the representative said she is unable to transfer me to any other dep because of the note placed on the account, and if I have a direct number for Trevor she would suggest I use it and reach out to Trevor directly to inquire about the matter. I called Trevor again and he finally answered. I told Trevor that 11,000 is missing from my savings account and he said that he is aware of that and he is not sure why the funds are no longer in my account. I became upset and said, "You called me yesterday and I confirmed it was not fraud so where is my money?" Trevor then said that he is unsure, and that he has submitted a ticket to investigate what happened to my funds and that he is unsure when these funds will be returned to my account. He added that he "assumes" my money will be available in my account within the next 1-2 business days. Absolutely unacceptable! I told him that the customer service representative told me that there was also a notation placed on the account that prevents them from assisting me with my accounts by phone, and I asked Trevor if he could assist me in having it cleared up so I don't have to make a trip to the branch. Trevor stated that there was no notation on the account and the representative should not have said that. He also stated that he placed a block on my account yesterday on 10/4 and he removed it after confirming with me by phone a few hours after placing the block that there was no fraudulent activity taking place on my account. However, the representative refused to service my account today on 10/5 immediately before I spoke to Trevor, so what he was saying did not add up. I told Trevor that I would like to put the customer service department on the line so they can clear up this issue so that I can access my account in the future by phone. I dialed customer service, and while we were on hold waiting for a representative to answer, Trevor said that he has "other things to do, that he could not stay on the phone, and that the representative should be able to assist me further" alone. I told Trevor the least he could do is stay on the phone with me for a few minutes to resolve this issue after misplacing my money and putting notations on the account that should not have been placed after he confirmed with me that no fraud had occurred in my account. Trevor hung up the phone in my face!!!!! As if an already terrible situation was not bad enough, Trevor decided to make the situation worse by showing the utmost disrespect, lack of courtesy, uprofessionalism, egregious behavior that he could have possibly displayed to a customer in need of assistance. As soon as my money is found and returned to my account, I plan to close my account with TD Bank and move all of my money back into my other account at another branch. My money is my vote and I refuse to do business with a company like TD Bank that mismanages money and mistreats customers. I called customer service to file a complaint, and spoke to Shaniece, a manager in customer service who is attempting to find out what happened to the 11,000 so she can return it to me. How can a bank be so irresponsible? Trevor never apologized to me once! read more

Unprofessional and Racist. They targeted people that doesn't speak English and try to get a loan and when they aren't approved, they take $380 out of your checking account. read more

When you have a problem with your account, and you will, customer service will lie to you, make promises they know they won't keep, and keep your money hostage for 8 days to 3 months. Most of us can't afford to lose everything in our account while they give the run around. Customer service is trained to tell you what you want to hear and to tell you there is no one above a supervisor you can speak with. A problem may be cleared up one time only to be told it is impossible to do it the second time. I know no bank is flawless but I have never been told so many outright lies and had to wait so long for things to be corrected. Truly the worst bank in the US. read more

do you wonder why td bank has one and two star ratings? it is because they deserve it. please, please do not give anyone a visa gift card. it is a pain to activate costing more of your time than the card itself is worth. read more