I only use the commercial window/drive up lane, staff is attentive and cooperative even with our…read morecrazy OCD deposits ;)

From the owner: Looking for a bank in Sun City Center, FL? The Sun City Center branch is located at the…read moreintersection of Highway 310 and Sun City Boulevard, near Publix Super Market in Hillsborough County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 349 branches and 376 ATMs throughout FL providing a full range of personal deposits, loans and credit lines, business banking services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer. So virtually anywhere you go in FL, we can offer solutions for your financial needs.

This bank has been hard to deal with. They don't seem to want people to come inside the bank and…read morestrive to keep you outside at the ATM. There is no drive through service, and strangely, I went to the location today (3:00 PM on a Monday), and the lobby was closed (even though the sign said hours were until 4:00PM). I needed to make a large deposit...Time to find another bank

No more drive-thru teller windows means you'll be forced to go inside this tiny lobby. Don't worry…read morethough, a BofA Customer Care Specialist(tm) will greet you, ask you how your day is going, then inquire as to your visit today. When you tell her "I need to make a deposit," she'll helpfully inform you that you have to go to a teller! THANKS! I HAD NO IDEA I WAS SUPPOSED TO DO THAT. I was just standing in this teller line on a Friday morning because I literally have nothing better to do with my life. Also, don't compliment my kid. You're making her self-absorbed. That faux-helpful customer service "we care" garbage is a serious peeve of mine. If you can't help me, stop talking to me. Nobody likes going to the bank anyway, why would anyone think it's a good idea to exacerbate this by letting me know it'll be just a minute? I'm second in line, I know I have to wait a little longer. Also, I hear Bank of America has been in the news lately for some nefarious mortgage things, so there's that as well. At least their ATMs are everywhere.

They closed my account with no explanation or contacting me to help keep my account open, even…read morethough I deposited money twice a month for many years. Now I have to hunt for my money. So it doesn't matter who you are your money isn't safe anywhere

Arrived about noon on a weekday and there were only 3 working associates on the Service side and 2…read moretellers working the long line. I waited about 25 min in the lobby for a name change and to add a joint owner. Eniqua was the assisting associate. She is very personable and efficient. She made the process so simple for me.

This bank will not report fraud when requested they tell you u have to wait for it to post and then…read moredispute the charge when u try to report it's a nightmare over draft fees hit the bank on all of it . I have tried for weeks now and still not excepting . I did contact the merchant and advised this was fraud and they even reported it to there fraud dept and refunded but the bank still refuses to refund overdraft fees

The staff here learned my name after only a couple visits and they have always been friendly…read moretowards me at this location. It's a great location across the street from Winn-Dixie in Ruskin. They have multiple drive thru lanes, and an ATM drive thru lane. The inside has always been clean, neat, well organized, and kept as you expect a bank to be. Plenty of parking in their lot. Small town bank feel, but nationwide access to your accounts across the country at other 5th 3rd banks. Their website and smart phone app are great to use too.

The customer service at the main front desk was nothing short of AMAZING! The two nicest girls…read morehelped me and made my day better! Highly recommend this bank! 1/16

I had 2 $500 money orders that I purchased from Western Union for a deposit on a home site. The…read moredeal did not go thru so I picked up the money orders & brought them to Western Union to have them switched out & put in my name. I thought this would be easier to deposit them into my account. Well it's against Western Union's policy to do that. They recommended I bring them to my bank. So I did. It is not something that any bank would do ! I explained the situation to Nancy (teller) who told me it couldn't be done. But with her quick thinking, she brought it to her manager, Jason's attention. After several phone calls, Jason gave me the options. None of which I liked ! After looking at my account & seeing that I have been a customer for a long time, he allowed me to sign the money orders & have them deposited ! Great job Jason & Nancy ! I appreciate your attention & kindness in this desperate situation ! Thank you !

Excellent Bank. Excellent service. Excellent location. Best rates for several years.read more

I am a reasonably new customer to Suncoast. I recently liquidated some personal assets and…read moredeposited the check into my Saving account. I had no problem with the week hold on the check, however when I attempted to wire funds into my USAA account, I was not in any way supported. After going through the ponderous call-in to the general number, I finally got to the Wire department, which you cannot get to directly, you MUST be routed there by the "Customer Service" operator. By the way Customer Service seems more an oxymoron than a fact. I any case, I asked to send a wire transfer to a domestic bank and was told that I MUST contact the bank directly and obtain their procedures. Strange I thought, but I did as asked. It took me only 5 minutes to get the directions: Need exotic information: name and address of the bank, phone number, Routing number, account number for the deposit, then my name and address. I already had all of this information since this is not my first wire transfer, but that is not the point. I then had to call back Suncoast....Over a 15 minute wait later, I got to speak to a "Customer Service" rep who, when I complained about the wait, told me that I had to understand that they were very busy and tonally, told me to stop complaining. She transferred me to the wire transfer department where I held for another 5 minutes then hung up. I have left 3 messages with the CU, and understanding that they were sent Friday afternoon, am still waiting for the messages to be read and, dare I hope, responded to. My experience is that the facility people are very nice and seems competent and well trained, but the telephone staff are rude and ill trained. I am 95% ready to remove my funds and deposit them in a more user friendly bank/CU. Terrible.

I've had Chase since I was 18 years old, I never had any issues. I have savings/checking account.read more

This bank is the worst Chase bank I've ever been too. They are rude and very unfriendly If I had…read morethis as my only Chase bank I'd switch to another bank very quickly. Stay away from this one at all costs.

Question? Why can't…read moreCHASE find customer service people who are actually SERVICE ORIENTED? I said I need to do a wire transfer and she says with attitude BTW "have a seat and we'll see what we can do. It will be a bit of a wait." Why can't CHASE hire people without attitude and workers who make their customers feel appreciated?

Complete idiot working here. As long term Chase clients, we came here for a signature guarantee…read more The lady told us she needed proof the paperwork we needed a signature guarantee on was for an account we actually owned. She demanded a statement to see our balances and proof of ownership. This is absolutely not required to guarantee the signature of the person signing paperwork. Then the employee took off and went on an appointment making us wait until she was done.